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“This is probably one of the best run USPS I have been to. Employees are always welcoming and I find very responsible. The post master is an effective leader and takes her role very seriously and focuses on the customers. Staff working in the back room also super helpful.”
9AM - 4:30PM
6805 Dwight Rowland Rd, Willow Spring
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“Came in for an appointment to update my name on my passport. Tonya was quick and knowledgeable. The other staff were really quick at helping other customers while I was holding up one line for my passport stuff.
Definitely make sure you have all of your documents and paperwork together before you go in.”
“I’d like to thank Regina at the U.S. Postal Service location on 2100 Lake Dam Rd. On July 18th, she was incredibly kind, patient, and helpful while assisting me. Even though I needed help with a lot of basic steps, she stayed friendly and explained everything clearly — how to fill things out, how to pack the items, and what needed to be done. She made the whole experience easy and pleasant. I left in a great mood! Thank you so much, Regina!”
“Booked an appointment to get a passport and drove an hour to this location.
I was 20 minutes early and was seen right away.
The employees were patient and kind. Fredd was an absolute gem with helping me get my photo taken for the passport and with the rest of the process. I was in and out in 15 minutes. Great customer service.”
8:30 - 11AM 1 - 4:30PM
3525 Old US 1 Hwy, New Hill
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“Extremely nice and helpful workers at this location. They go above and beyond every single time and go out of their way to say hey or "wave" when I drive by. Packages are always on time and get scanned in ASAP, which is helpful when running a small business. They even found me on social media to let me know I missed something on one of my packages. You won't find that kind of service anywhere else around this area. Their help and attention to detail are very much appreciated!!”
“This morning, when I was determining which USPS office I wanted to go, to I looked up the various ratings of those on ky way to work, I was already having a challenging day and did not want to deal with the attitude I sometimes encounter folks behind the counter. This post office had the highest rating so I selected it, and I was pleased. In fact I left in a better mood than I arrived in. The woman behind the counter was friendly, courteous, and helpful. I appreciate that.”
“The wait time has really improved here.
I popped in during a late lunch and there wasn’t a line. I completed an important certified mailing.
The service is always great. The staff are always helpful and ready to assist customers. I am appreciative of kind postal workers because I can’t say the same about the location closer to my home in Raleigh. Although this is downtown Cary this location is still very convenient to parks and restaurants I frequent.”
“Like a complete moron I got the date wrong for my passport appointment. Simone was awesome and made time right before lunch! She really goes above and beyond and it’s clear she’s great at what she does.”
“I have always had great experiences at this office, from mailing packages to scheduling & handling passport applications, etc. In fact, this is the only location that I use for my family's & my passports -- so friendly & helpful!”
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“I went in to have my passport renewed and expedited for an upcoming trip. Both Christina and Ashanti were so helpful and took care of me. Wonderful customer service!”