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February 2024 by Margie Reinitz
Thanks again to Jason for the excellent customer service
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February 2024 by Kevin Combs
Miller and staff are wonderful.
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February 2024 by F. Mcdonnell
They're always so kind and helpful.
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February 2024 by allyson wainright
Love my new S24!
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December 2023 by Abigail Akins
Hi! I went to this store and was wildly unimpressed. The associate helping me was only interested in commission, guaranteed products would be “covered” and discounted but when I got receipt I paid full price for everything. The manager was probably the rudest and most incompetent person I’ve encountered. When I went I noticed it took them two hours to set up a Christmas tree, if that can tell you anything about the level of competency in this store ❤️❤️. This store may have the Verizon name, but is an affiliate middle man only interested in selling you everything. Also, the little WiFi box they push onto you isn’t “smoking fast”. So glad I said no to that. I would suggest going to an ACTUAL Verizon store and doing more research unlike me.
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December 2023 by Dan Zatyko
I cannot express enough how impressed my wife and I were with the outstanding service we received at the Verizon store in Holly Springs, NC. Our experience was made exceptional by the dedicated and knowledgeable assistance of two incredible associates, Sloan, and Miller.My wife and I visited the store to upgrade her phone, and from the moment we walked in, Sloan and Miller went above and beyond to ensure we had a seamless and positive experience. One of the highlights of our visit was their exemplary customer service in navigating and resolving account issues. They demonstrated great diligence by promptly contacting Verizon Customer Service to address and resolve the issues, ensuring that we were not left unresolved.What truly set Sloan and Miller apart was their commitment to making the phone upgrade process smooth and tailored to our needs. They provided valuable recommendations on the latest phones, taking the time to understand our preferences and requirements. Their expertise was evident as they guided us through the selection process, ensuring we made an informed decision.The migration of data can often be a unnerving task, but Sloan and Miller tackled it with expertise and efficiency. They took the time to migrate all my wife's data flawlessly, ensuring that every application and piece of information made the transition seamlessly. Their attention to detail and dedication to customer satisfaction truly made this the best Verizon service experience we've ever encountered.Leaving the store with a new phone, an updated plan, and all the data seamlessly migrated was a testament to the exceptional service provided by Sloan and Miller. Their customer-centric approach, combined with their technical proficiency, made the entire process a pleasure.In a world where exceptional customer service can be hard to come by, Sloan and Miller at Verizon Holly Springs, NC, have set a new standard. Their commitment to putting the customer first has undoubtedly earned our loyalty. We will definitely be returning to this store for any future needs, based solely on the outstanding experience we had with Sloan and Miller.Thank you, Sloan, and Miller, for your exceptional service and for going above and beyond to ensure our satisfaction. You have truly exemplified what it means to prioritize the customer, and we are grateful for the outstanding service you provided.
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November 2023 by Nancy Nadel
Sloan, our customer service rep was great! Knowledgeable, patient, engaged and enthusiastic. He was working with me and my 96 year old mother and could not have been more accommodating.
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November 2023 by Gregory Eatz
I highly recommend seeing Jason, he’s honest, professional and very knowledgeable about the products and services. He helped me out in a difficult situation and got me set up in no time and stayed late to help as well . Don’t bother going anywhere else , and do not go to the Fuquay Varina location if you know what’s good for you . Thanks again Jason for everything ✌️
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October 2023 by Danielle Gunter
I truly have never had a better experience with Verizon. My local store is horrible to deal with, so I took a chance in a neighboring town. This will be my home store now. They listened to my needs, answered my questions, got me exactly what I wanted for the best possible deal, they helped me un-do all of my mistakes, saved me money and time-ALL IN LESS THAN AN HOUR! 10/10 recommend this store!
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October 2023 by Christina Regan
Jason was great. Just traded in my 11 for an iPhone 14 with his help and he went above and beyond. Recommend going to him if you have any questions or are purchasing a new phone.
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September 2023 by Joshua Ross
Unsure what happened, given the other reviews...Jason: Lied to a Verizon business rep about having phones in stock. Business rep had to go to the manager, who confirmed they did have it in stock and would hold it for me.Jason: greeted us at the store and was visibly annoyed that the phones were being held.Jason: Wouldn't give me pricing on cases, charger, and screen protector because they would be bundled and cheaper in the end.Jason: Didn't have any interest in trading in my iPhone 12 or helping transfer data from that or the other phone that was being upgraded.Jason: Wasn't able to print the reciept, only text or email, so I couldn't see it until I got home.Receipt: No bundled discount on the accesories like I was told. $39.99 Set Up and Go Service Smartphone charge for each phone. I was never told about this charge at all.I called and left a message for the manager 2 days ago. I have not heard back, so this review is my only option.
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September 2023 by Joy Tebedo
Branson was very attentive on letting us know he knew we came into the store . Even with another customer in the store, he gave excellent customer service He gave us excellent customer service throughout the sale . He walked us through everything , even with having multiple customers. He made our time in the store very enjoyable, which doesn’t usually happen in most stores.
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September 2023 by Kate Williams
Branson was friendly, knowledgeable and knew his products to get me out of there quick as possible with a small child.
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August 2023 by Jill Riendeau
I highly recommend Jason, if you are visiting the Verizon store in Holly Springs, North Carolina. He was so helpful and transparent about everything. Our kids were getting their first iPhones and he helped to get us a great deal and make the process as painless as possible. I honestly was expecting to walk out of the store dissatisfied and was pleasantly surprised with my experience. Thank you, Jason!
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August 2023 by Jac K
Go to a bigger store they will end up pointing you there anyways. Save your time! They didn’t even try to help me with my Verizon bought product.
