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November 2023 by Jean K.
We have used this car wash approximately a dozen times over the past year or so. We usually purchase a mid-grade wash, not the basic or the very top. I would say that it does a relatively thorough job of cleaning. They don't use a hose for prewash and I think that is probably why I spend extra time on the tires when we move to the detail lot. The detail lot always has carts with plenty of freshly cleaned, still damp towels, as well as sprays for disinfecting, glass, and interior. The vacuums have never disappointed. There is PLENTY of suction and they do a great job of getting carpets thoroughly clean. I will say that I was VERY pleased to see the mat cleaning bay was open after months of being out of service. I've included a picture of that here.
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October 2023 by Megan M.
Terrible customer service. I cancelled this membership 2 months ago and am still being charged. Terrible communication between corp office and local office. Do not sign up for a wash membership here, you will regret it
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October 2023 by greg smith
The middle aged guy who comes out when you are trying to purchase a single carwash ruins it for me. I just wanted a single carwash. I don't want the sales pitch every single time. He is probably the owner or works on commission. This is supposed to be a self service screen. Good luck trying to get through there without someone coming out and trying to upsell you on something.
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September 2023 by K M
Great car wash and have been a member for over a year. Was very happy until I just noticed on my statement that they increased our rate without ever notifying us which to me, is unacceptable. We will be canceling our membership.
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September 2023 by Sam Stubbs
We have been members for almost 2 years (3 cars) and have been generally happy with the services. We however just realized that our monthly rates have gone up again, without notice or contact. Tried to log into the Zips website to see what is going on but the Holly Springs location is not in the system. Hasn't been for as long as it changed to Zips over a year ago. Tried calling and no answer, only an automated message stating we need to go to the car wash to have any questions answered. I will be going there today, to cancel.
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September 2023 by Anonymous ..
Have been coming here for the past year and enjoyed the use of the free vacuums (or so I thought) and didn't realize you had to go through a single-wash or have a membership to use them (that's my bad). Everyone in the area always told me that you didn't need anything to use them and could just pull up, vacuum your car, and leave. Although, today I pulled into a spot and before I could even reach my car with the vacuum, a middle-aged man wearing a company shirt walked up to me with what I thought was a marketing attempt to get me to go in the car wash. I realized quickly that was not the case, and that he was saying to me "you think this is free?" and "you have to get a car wash to use this, and if you aren't you need to leave" with such a rude tone and proceeded to make me feel about a foot tall even though I had no clue the vacuums were only for people who got a car wash or had a membership. Obviously I thought this was free since I've been using it for free for the past year without anyone saying a word to me?! I've read the reviews and most of them aren't great, which is another reason why I'll never return here. I acknowledge that it's my fault and I was in the wrong since I had no idea I needed a membership or a car wash to use the vacuums but that's no excuse for the way that he talked to me and addressed the situation! Maybe he should work on his customer service skills, especially towards a woman who's half his age!
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September 2023 by Michelle Harris
Their car wash is great. The vacuums that I've used all work very well and they have the air blasters to get the vents and tight spots. The parking/ cleaning area is clean and the employees were friendly.
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September 2023 by Matthew Rouse
Wash is amazing! Always love the free vaccums! Of all the places I have been they have the best selection of free cleaners and rags to wipe your car down.
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September 2023 by David Key
Very impressed with first few times through here. Nice convenience with the microfiber towels and window cleaners. I highly recommend wiping down your car/truck after. Improves the performance and super convenient. I was a doubter but I'm highly impressed so far.Please keep doing what you are doing management.
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September 2023 by Mariah Tate
Honestly love Zips. There is a huge variety to clean your car with and the customer service is always outstanding. I always appreciate the young man who converses with me about my day. Definitely recommend.
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August 2023 by Heather S.
They stopped pretending to prewash your car. Now the pressure wash station for the mats is out of order and closed. One of the workers implied that it's expensive to fix so they haven't tried. The Carwash part used to be decent but now it leaves behind dirt that wipes off with a finger swipe. So what's the point? Sell this place to the 4th owner and maybe they can eventually get it right.
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July 2023 by T Dav
Great employees always looking happy! I loved the experience and will definitely come back. Truly the best 3 minutes of my day!
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July 2023 by Joseph Draper
Great deep cleanings for a fair price. I looove my sweet cars and I deeply care about how clean they are needless to say Zips keep me very happy?
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July 2023 by Debora Roth
The best car wash ever! And Lucy us awesome❣️
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July 2023 by yasso
came here today ready to break the bank….THEYRE GIVING OUT FREE WASHES!!!! ? ? ? ? ? ???didnt even have to flirt for it because their internet is down. free washes for everyone today!!!!