Truist receives mixed reviews highlighting both significant service issues and exceptional individual efforts. The customer service often leaves a lot to be desired, with reports of unreturned phone calls and branches that are too busy to answer. Employees are described as stretched out due to not enough help. However, there are consistently good experiences thanks to specific, kind tellers with excellent customer service. One branch manager is noted for being a terrific help, immediately knowing what to do and who to contact, working to get things moving and solving problems as promised. While some customers state they cannot recommend Truist, they would definitely recommend contacting that particular branch manager for assistance with an issue. The overall impression is of a bank where resolving problems relies heavily on finding the right helpful employee.
