Truist receives mixed reviews highlighting both significant service issues and exceptional individual efforts. The customer service often leaves a lot to be desired, with reports of unreturned phone calls and branches that are too busy to answer. Employees are described as stretched out due to not enough help. However, there are consistently good experiences thanks to specific, kind tellers with excellent customer service. One branch manager is noted for being a terrific help, immediately knowing what to do and who to contact, working to get things moving and solving problems as promised. While some customers state they cannot recommend Truist, they would definitely recommend contacting that particular branch manager for assistance with an issue. The overall impression is of a bank where resolving problems relies heavily on finding the right helpful employee.
I doing my banking at this branch in Hope Mills. Exceptional service, especially with Robert. Highly recommend this branch if you're banking with Truist.
March 2025
Went to make a deposit when I realized my debit card was lost. The teller Abby made my deposit and asked did I want a temporary card. She also reported it lost and ordered a new card for me. All within 5 minutes. Everyone at this location have been fast and friendly!!! I highly recommend them!!!
November 2024
I'm Looking forward to Reuniting my Banking Account and Card. Relationship with The $Truist Bank.
