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November 2023 by Jennifer I.
Rude rude rude. Worst drive thru customer service as well as timing. Staff at this location definitely needs to be changed up . We are changing banks !
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February 2023 by Forrest C.
Scum sucking prophet mongers who exemplify the very worst of corporate banking. They charge $8 to cash a check written on their Bank. They ought to be ashamed of themselves but of course they're not because as they said in Guardians of the Galaxy, they are a-holes.
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November 2022 by Becky S.
I came in this bank location to cash a check that a dealership had written to me personally. The amount was a larger amount and I didn't want my own personal bank to put a long hold on it before the funds cleared. The teller Sandy was hands down the rudest, most awful person I've ever had to deal with before. She made me sit at the bank for an hour and wait on the dealership to call her back. But every time I called the dealership they answered right away for me, but she wouldn't speak to them and would only call out to the "number she had in the system" If you bank with this bank, I feel bad for you. Also, Sandy you really need to find another job because you are failing miserably at every aspect of customer service.
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September 2022 by Heidy A.
Since the merging, they've been having a hard time getting their shit together. Wasted 1-1/2 hrs trying to fix an issue with a temp. debit card. First they said it was blocked due to fraudulent activity, then they said to use another merchant instead of admitting their lack of knowledge doing their job. To make matters worse, out of over 8 people I spoke to in the 1-1/2 hr long phone call, only one person spoke English well enough to be understood. At times I had to ask them to spell out what they were "trying" to say. Such a damn shame that American companies are sourcing out their customer service to other countries instead of hiring locally.
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August 2022 by Lynn H.
After 35 years and 2 name changes, I am moving my money out of Truist Bank. Worse bank & personnel I have ever dealt with. Nothing but problems and my services not working correctly after Truist took over. They can't even figure out why they can no longer text me security codes! Truist wants to apply the blame to everything except themselves and their incompetent system. Absolutely no help when I went to the local branch after 2 tries of getting help on the phone. They don't even deserve one star!
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March 2022 by Maynor Rivas
I exceeded my spending daily limits and wanted to increase it to pay for some materials I needed to run my business. When I call the manager was out of office and apparently no one new how to solve the issue, short story I wasted my time, lost my next appointment and all they could come up with, was we sorry! Not reliable in my opinion.
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March 2022 by Brandon Sims
The ATM machine at this branch is like the ice cream machine at McDonald’s-always broken. It has not worked or malfunctioned all but about 4-5 times that I’ve attempted to use it since the Suntrust location closed in March. You can report it to their corporate line or the tellers and it falls on deaf ears. It’s a waste of time banking here.
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March 2022 by Mike B
As a SunTrust customer, I started going to this location after the one across 77 closed. Good experience, staff has been friendly and efficient at the drive-thru. ATM works fine with no problems.
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December 2021 by Julia Holden
I picked this location even though it was a little out of my way because some of the others around had terrible reviews. Well I'm glad I did because the service was excellent! Kong was so helpful with getting my loan, she was attentive, friendly, and answered all my questions. And there was hardly any wait. I would definitely recommend this branch!
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September 2021 by Google user
I picked this location even though it was a little out of my way because some of the others around had terrible reviews. Well I'm glad I did because the service was excellent! Kong was so helpful with getting my loan, she was attentive, friendly, and answered all my questions. And there was hardly any wait. I would definitely recommend this branch!
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August 2021 by Julia Folts
I picked this location even though it was a little out of my way because some of the others around had terrible reviews. Well I'm glad I did because the service was excellent! Kong was so helpful with getting my loan, she was attentive, friendly, and answered all my questions. And there was hardly any wait. I would definitely recommend this branch!
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May 2021 by Chris Pilgrim
Excessive wait times in drive thru.
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September 2020 by Adam Getchell
Great bank to deal with and management. The Branch Manager at this location has been great for me to deal with over quite a few years. I would highly recommend his team and staff. These guys make banking with BB&T worthwhile.
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April 2020 by Dee J
During this trying time we found ourselves having to make changes to our account. Natalie at the branch in Huntersville gave us amazing peronalized service. She walked us through the changes step by step making everything hassle free. Thank you!
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March 2020 by Fortenowski The Myth the Legend
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