-
February 2024 by Kellie L.
I stayed here for a couple days while visiting friends. It's close to many restaurants, shops, and other amenities. The included breakfast is okay. Rooms could have been a bit cleaner but wasn't so bad I wouldn't stay there. Staff was courteous and helpful.
-
February 2024 by Karl Olsen
Rooms: Small pillows.CleanFood & drinks: Fewer options for breakfast than we are accustomed to.
-
January 2024 by Daughter of the King
The rooms are clean just not the quality (star quality of hotels) that I prefer. Nonetheless, it was spotless so I could not complain.The restroom was immaculate. And the most enjoyable part of my stay was the customer servict. Kiera at the front desk greeted us with a smile and each time we had a question she was very knowledgeable and helpful and continued to smile. If anything would bring me back, it would be her because my mother, my husband and I all agree that she is the prime, positive example of great customer service. I wish her the best in her future. People always comment on negative things but I believe in giving credit to those who bring happiness and smiles to others.Safety: This hotel feels safe and is in a good area.Food & drinks: A plethora of restaurants nearby including major chains & mom and po. Pizza, steak, seafood, Mexican and chinese.Noteworthy details: Vending machine with snacks on 2nd floor not sure about the others. Coffee available downstairs 24/7. It includes coffee, mochas and latter's. The mocha latter is wonderful !
-
January 2024 by Dennis Mertz
The staff was very nice. They let us use the dining area to build gingerbread houses with my grandkids. Very nice of
-
January 2024 by Barbara McDonald
The hotel was clean but outdated. It needs a refurbishment.
-
December 2023 by J H.
I booked for 4 nights but had to go home early. Good thing I got a receipt when I checked out early ! Ten days later, they have still not refunded my $111.+ Several phone calls and an email to the location, still nothing. Finally submitted the fraudulent charge to Visa and maybe someone will finally wake up there in Huntersville. People were very nice, but the room was worse than most I've stayed in.
-
December 2023 by William Hysell
Needs refreshing. Reservations screwed up, but taken care of.Rooms: Not ready as promised.
-
December 2023 by Maria Alvarado
Good workout room, friendly front desk reception, but room needed updating and cleaning services were NOT PROVIDED during a 4-night stay which is just unacceptable.Nearby activities: Conveniently located
-
December 2023 by J Luis
The experience i had at this Best Western was less than satisfactory!! When i arrived to my room Saturday evening it was disorganized, not very clean, smelled like cigarette smoke, etc. After witnessing this I no longer felt comfortable staying in this room. I went and spoke to Amy at the front desk who handled the situation very well. She gave me a room that was in a better condition as well as a few extra towels and pillows to make sure I was compensated and comfortable. Overall I’d say the service was best experience i’ve had at this hotel. Everything else was disappointing to say the least. Best Western, do better.
-
December 2023 by M. P.
Clean, not plush. I admit the neg reviews made me question my reservation, but its not a bad hotel. Its a strong 2star hotel on the industry scale.The room's entry & bathroom were clearly recently improved with new tile plank floors and improved sink. The bedding appeared clean.Just a reminder that toiletries are complimentary and meant to help you get by, after reading some neg comments about brand and quantity.Yes the bed does slope a little to the middle.The window in room 206 does not close all the way... at fits I heard outside noise and thought it was left open, but a quick look didnt reveal any large opening, which then made me think it might be cracked. Turned out its just stuck open about 1/4in, leaving a 1/8in gap.I did not try the breakfast, so I cannot comment... but I did see it, also complimentary, was available.
-
December 2023 by Kathy Knoedler
We have stayed here about 10 times over the past 2 yrs.Our travel agent makes the arrangements and always notifies them that we are seniors traveling with our two small dogs. With all fees included we have never paid more than $118-$129 depending on the room but tonight we were charged an additional $40 for our two small dogs. Their website says up to two dogs in the room for an additional fee of $20 per night, not per pet. I can appreciate there is a pet fee, but it was our understanding $20 was included in the price we were quoted when making the reservation. In addition, there were no bath towels or bar of soap for the shower in our room. Very disappointing.
-
November 2023 by Sara Beth
Bring your own pillow for sure!! unless you want to sleep on a tiny one.Our AC did not work the whole the time we were there.location is great, staff was friendly, the breakfast was nice along with the coffee!
-
November 2023 by Teresa Hall
Amy at front desk was awesome! The gentleman on the day shift didnt seem to care about any issues. Things had been spilled in elevator and no one cleaned it up, it just dried itself.Rooms: Our second room had no air and when brought it to their attention they had us move to a different room. I thought the tubs could be cleaner.Food & drinks: Breakfast was the same both mornings. The second morning they were out of eggs and said they werent fixing anymore. The milk was bad and had to ask for a new carton. Was not impressed!
-
October 2023 by Trey M.
the staff was nice. the ownership however was bad found ou there was bed bugs there probably from their other hotel quality inn and did not want to offer a refund or compensation had to go to coorperate. do not stay there
-
October 2023 by Alex Bezzina
While the staff at the front desk were extremely helpful and understanding, this hotel unfortunately had nothing but problems. We had requested a room not on the main floor, far from the elevator. Upon arrival, we were given the first room beside the elevator on the first floor. We requested to move, and the staff were helpful, and moved us to the second floor. Unfortunately, the second room had an extremely strong smell of cigarette smoke that was masked by some sort of air freshener. We again requested to move and were moved to a room on the third floor. The third room did not have a smoke detector connected and we were unable to connect to the wifi. We were not provided adequate towels either.We decided to cancel the rest of our reservation and try our luck somewhere else. The staff were great, everything else not so much.
