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“After lukewarm responses from other bike shops (who were simultaneously complaining about too much inventory), I took my one-page resume of bicycling history, wants, needs, etc., to Spirited Cyclist and Derrick Rorrer read it completely. Expecting to immediately be shown bikes, Derrick surprised me by gently asking me several questions to sharpen the info on my page. He then brought me a bike and asked me what I observed about it. When I'd exhausted my list, he offered several other facts to consider. I was ready for a test ride and he, again, surprised me by coming along for the ride. He varied the routes so that I could get used to the bike and its capabilities. He then departed and left me to ride alone. By the time I returned, Derrick had prepared a review of several options within the model class. My bike arrived in 1 week and was waiting for me when I returned from vacation. The staff made a big deal of my purchase and celebrated with me with a fun sign board and shared knowledge of "Nick's New Bike Day." As a retired health care provider, Derrick's approach was so intuitive, interested, empathic, and warm that I was absolutely overwhelmed by his humanity. In a world dominated by the testosterone-fueled shredders of Road, XC, and MTB, the shop's vibe and staff's welcoming attitude are REFRESHING!”
“My husband and I rented their electric bikes today and had a great experience! We followed Pedego's directions to check out some beautiful neighborhoods and a few greenways. It was so much fun and we definitely plan to do it again!”
“I just took my bike in for service and was very pleased. The crew was very knowledgeable and fast. They also did the repairs at a very reasonable price. Definitely would go back here in the future. Thanks ?”
“Recently got more into cycling and have been coming to BSG the last couple months. Always a pleasure talking with them and getting advice on cycling gear. Never any B.S. and service is excellent. Support local!”
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“I just bought a kid's bike. Their customer service and the product are great. It's not just the bike but the warranty, 1 year of free service and accessories are all amazing. I would certainly recommend their bikes.”