-
December 2023 by Nesa McDonalds
The location was great, but the staff was horrible. They kicked multiple people out during my stay, cops were called on various people. one of the staff ladies came to clean our rooms, flipped our mattress and lied on us saying we were trying to hide mold. Looking at the countless reviews on here complaining about mold, I know that they were bsing. They told us we had to leave the next day or they would call the cops. The lady at the front desk with the red hair called our room trying to start a fight and made up reasons to call. I mean literally made it up because when we went to the manager about her, the manager said that red head didn't know what she was talking about. Once we got out, I was happy, because this is the weirdest hotel experience ever.
-
November 2023 by Reba Ranieri
We were transferred there due to our hotel was overbooked. It was my understanding that it should be an equal quality hotel. Not even close!! Sheraton vs Candlewood?? Everything looked great when we got there. Nice and clean. Until I went into bathroom. Sink and toilet were clean BUT the tub looked like it hadn’t been cleaned in a year!! My husband saw spots where it was obviously had been painted in the shower. The bed was lumpy and every time you moved the springs squeaked. Not much sleep with squeaking springs and someone upstairs stomping around all night. Plus the bedside lamp wouldn’t work.
-
October 2023 by Stephanie Noble
I recently stayed at this hotel because of convenience. I checked in last Friday around midnight and as I walked to my room I noticed the carpet in the hallways was dirty and the elevator needed to be swept and mopped and there was a weird smell.( Pictures below) The hotel needs to be remodeled and someone from corporate needs to come and stay in this hotel to see what their customers experience.When I arrived in my room I started to disinfect everything and as I walk into the bathroom I see something crawling in the shower. As I get closer I see it is a small roach. The problem is when you see small roach you know they have siblings not too far. So many questions ran through my mind why is this roach in the shower, how long has he been here, and what else did he crawl on? At this point I know I am sleeping with one eye open or possibly not even sleeping at all.I walk out the bathroom and two mins later there is something else crawling on the towel that they placed on the tub. At this point I am looking for the next hotel but it was after midnight and I was exhausted from driving. I immediately go downstairs to the front desk and ask the man at the desk if there is another room due to the uninvited guest who were not helping me with the cost of the room. I also do not like bugs and roaches are the worst kind of bugs because they symbolize dirt and filth. The man at the front desk nice enough to upgrade the room for me and while this room was clean I still did not trust it. I went through my entire re cleaning process again but still did not sleep well because I was worried something was going to be crawling on me in the middle of the night.I couldn't wait to check out of the hotel. Not to mention the curtains do not completely cover the window so there was a bright light shinning in my room the entire time. Then there was a loud humming sound that sounded like a generator that would scare the heck out of me early in the morning.Long story short I would never stay here. I am disappointed that for this hotel to be an "IHG" Brand hotel they had roaches and that the hotel is not up to date. I had to fill out a paper with my license plate info and email info. I have not done that in years. Also they need to either replace or shampoo the hallway carpet and sweep the elevator. The same dirt I saw on Friday night was the same dirt that was there Sunday morning when I checked out. What exactly do the cleaning staff do? The rooms have a weird odor from the carpet. The entire hotel just smells funky. In retrospect I should have just booked another hotel but due to exhaustion but I will never make that mistake again.
-
October 2023 by Bridget Revis
My husband travels for work and we got booked this hotel. We usually really enjoy these types of hotels because the amenities they offer the full kitchen and the free laundry.However, as soon as we got into our room I was putting our kitchen items in the cabinet and saw a roach. Eww! Instantly I was disgusted and killed it. We have only been here two nights and they are EVERYWHERE!! Crawling on the ceiling, on the walls, kitchen counter, kitchen backsplash, desktop, floor. So so many cockroaches all different sizes so disgusting!! Not to mention the kitchen floor is so grimy and sticky not sure when the last time it was mopped. Walking barefoot or with socks on instantly turn black! Went to put dishes in the dishwasher and there is about an inch of yellow water in the bottom of the dishwasher. The bugs the dirty room just disgusting.It is really too bad that the room is so dirty and covered in bugs because the hotel does have nice big rooms, comfy beds, full kitchens stocked with the essentials needed for a short or long term stay.Maybe moving to another room will be less bugs…Rooms: Big, full kitchens with essentials, nice size tv, comfortable beds, big bathroom, nice shower pressure.Dirty and cockroaches EVERYWHERE!!Nearby activities: Lots of restaurants and activities to do around the hotel.Walkability: Lots to walk too.
-
October 2023 by Amber Templeton
Stayed here for almost a month on business trip rooms aren't as bad as some of the reviews. The ac filter was clean kitchen area was clean. They lack in the bathroom area the showers are stained I tried to clean it but the stains wouldn't come clean. The staff are very friendly!! Considering they are very close to Mcguire nuclear plant for my job and location they are very modest.
-
October 2023 by Squad
OH WOW! everything here in unlikeable. never have I seen such a sorry housecleaning staff that rushes to get off work when half of them LIVE at the hotel. there was mold in my sinks and tub and the cleaning staff intentionally didnt clean my room twice and i only stayed a week. they made excuses not to clean my room. when i came into my room for the first time it smelled like a barrel of farts, mustve been “cleaning” staffSafety: Not safe
-
September 2023 by Marina D. Fieldener
I booked this hotel in high hopes that the reviews would be wrong, and all of them would just be exaggerations. I wish I didn’t do that, because it would’ve saved me and my friends a lot of hardships if I had never booked at this hotel. The pictures advertised here are very dated, which is nothing short of misleading. When I got there I noticed painting on the walls faded and being covered in mold. Roaches crawling on the ceilings and floors as soon as I walked in. Stained carpet, chairs and beds. Mold on my pillow case. Bedbugs in the creases of the mattress. I took my shoes off and went to put them back on and a roach had got into it. I am going to be VERY upset if I leave home and bring one of the roaches with me. Redhead and the staff was VERY rude, the housekeeping ladies let me know off the top they didn’t want to clean my room, and I was warned from the lady staying across from me that none of the housekeeping likes cleaning and they were lazy. I didn’t want to believe it because I didn’t want to believe it was a waste of money, but it was and it’s beyond dirty, the cleaning staff doesn’t do their job at all, why are they here? I keep seeing reviews on them and some how they are still working here. I don’t believe you guys want to improve at all, you guys just want money. The management is just as bad as the staff. They find reasons to kick people out, ive seen it. Yuck!Noteworthy details: Clueless management allows staff to be lazy
-
September 2023 by Brody Broski
Walked in and immediately gasped at the stench coming from the hallways. Mold everywhere, walked into my room and walked right out and was refunded. Complete waste of money. Horrible housekeeping staff, housekeeping clearly doesn't do their job. On my way out of this stinky moldy hotel, as my family and I go to leave a cockroach was walking in the front door, coming back home, I assume
-
August 2023 by Ashley Stursa
Horrible. Our room did not have working air conditioning. It would turn on and make a ton of noise but would not blow cold. I was told by Marcella at the front desk that noisy units were “normal” in the bedroom. She wouldn’t do anything despite us being awake every hour dealing with 90 degree temperatures. She said the manager Helen “may” do something and call us but didn’t give me her business card or phone number.Our fridge had a dirty water pitcher and didn’t have a working light in it. Elevator light for floor doesn’t work, neither does the display. Bathroom was gross. Photos attached.Overall it’s a junky hotel with outdated rooms that need a deep cleaning, with poor service. Won’t be staying here again. I’ll update if Helen (manager) resolves this.
-
August 2023 by Jason Fruhling
GHETTO (both the property and staff)Let’s start with the parking lot, the spaces aren’t even big enough to fit a car. I got a door ding because people are inconsiderate and the spaces are literally so tight unless you are driving a motorcycle. There is simply no room.The property itself is 10 years overdue for a renovation. It is so dark, dirty and nasty. I don’t even know how they are still open, literally a red roof inn is better quality and cleaner.The carpet in my room was so dirty and full of stains. I put socks on and within moments walking they were completely black on the bottom. The furniture is so worn. It’s absolutely nasty. The bathroom tub was so filthy on the bottom and mold and mildew were all over the place.In addition to all of it, it took me over 20 minutes to get checked in because the front desk person did not know what they were doing at all, now I am not belittling the person however, someone should have been there to help them or train them properly it was a long arduous process.The morning after I checked in, there was a loud bang on my door, and I asked who it was, the lady yelled front desk, and I asked what she needed, and she quite literally blasted at me that I need to come to the front desk. I asked why, there were no issues with me, I should also mention that I am a Diamond member , she wanted to know who I was, and why I was here. I told her that I would be down in a little bit as I was not decent and about to get in the shower, she basically threatened to call the police on me and have me removed. I got dressed, went to the front desk to inquire what was going on and she was basically very rude stating that I was not in the system, which, of course is not my fault I had a proper confirmation number and I properly checked in the evening before, and obviously had a key to my room. Rather than listening to me, she tried to make me feel like I was trying to do something wrong. After going back to my room and getting my identification, she realize that I was in the system went back through the managers office and came back to the front desk trying to be as nice as can be. That stuff doesn’t fly with me, I was not happy.At the end of the day, this place is a derogatory mess, dirty, filthy, people are living here, and it is a complete squalor, see pictures.Stay away, far away
-
June 2023 by Holli H.
So the second night we got here I parked Accidentally In I guess it's only Kabuto's parking lot now my entire life for the 25 years is hotel's been here they shared it because it's connected so I park two spaces into their parking lot but can see my car from my room not thinking anything about it cuz I'm a guess at the hotel wake up the next day car is gone cost me $250 to get it back Hotel didn't give a s*** didn't care at all how hard is it before the Kabutos people leave at night to call the hotel if they have cars in their parking lot which I'm sure doesn't happen often to find out if it's a guest is that not why I fill out the card with the description of my vehicle? That's what I thought second you need to give a receipt for the snack room. My children had to go up there to get food and now I'm being told that in 2 weeks they ate over $500 worth of food are you crazy? I saw what they brought back there's not a chance to help that it cost that much and they don't have any way to prove it because they don't have an adding machine where they add up what you bring to the desk and then give you your copy of the receipt which would take all of about 3 minutes to do they would have a copy in the customer would have a copy like it should be done! They have a $250 fee if you have to leave early???. And nobody in 3 weeks knocked on my door and asked me if I needed a towel or ask me if my kitchen had everything I needed which it did not know where close nothing no maid service at all no good customer service root to my children rude to me! And yes I have an issue and a case with another IC Hotel over money but if that was shared with employees here and that's why I was treated this way that is 100% unacceptable but it's even more unacceptable if I was treated this way and they don't know that I have a case against another IHC Hotel! I've been in customer service 31 years working for the number one restaurant chain in the world I know customer service and this is not it nowhere close! And then on top of that to charge me as much as they're charging me I could have been across the street at the country in having free breakfast everyday and a room look bigger than the one I have with a swimming pool hell for that matter I could be down in Jupiter Florida staying in an Oceanfront condo for what I'm paying to stay here and I know it to be a fact because I looked and I wish that that's what I had done! Charge me this much to stay in a room against the exit door where they slammed the door all night long coming and going God knows what's going on in the parking lot every night! I shouldn't have to pay anything much less $2,000 tomorrow yeah $2,000 for 2 weeks to stay in a place where nobody even cracked a smile except for the one girl that I know because I grew up here with her mother she's the only person that was kind to me and her name is Maya! But other than that nobody not the maids not the rest of the staff the only reason they talk to me was to knock on my door and ask for money!
-
June 2023 by ivette aguilar
I was trying to get a room for a week and I wanted to know the price of how much I would be paying, I called the hotel to see how much it would cost and if they had Ethernet Connection in the room so that my wife could work. The lady that I talked to on the phone was very very rude she was laughing when she first picked up the phone and as I was talking to her which gave me reason to believe that she was talking to someone else before she talked to me then she puts me on hold for 15 minutes and it shouldn’t take that long to get an estimate of how much a room would cost for a week which confirmed that she put me on hold to continue her conversation with the person she was talking to as I confirmed how much it would cost and that the rooms had Ethernet Connection she rudely tells me that they don’t have any Ethernet Connection after she told me they did then she gets an attitude when I try to explain what an Ethernet Cord is and I asked why she was being so rude and she just hangs up on me. I would not recommend going there if that is the experience I am having on the phone imagine how it would be in person. Absolutely horrible customers service experience!!
-
April 2023 by Scott R
A mix of not so great with really good. Worst part is the narrow parking spaces which are all sizes for compact cars. If you have a full size truck you simply won't fit between 2 other vehicles and be able to open your doors. Fortunately, there were enough spaces I could find one away from everyone else.
-
April 2023 by Brian Willis
It’s actually between a 3-4 stars. A 3.5 ! The establishment is well used to say the least. My stay this far had been quiet and the linens smelled clean and refreshing. Besides needing some remodeling I would recommend when in a pinch
-
February 2023 by Alaina Plude
Would not recommend. Entire hotel smells horrible (like covered up smoke), floors in room were sticky, did not feel comfortable or clean. Also had many issues with room keys always had to try multiple times before accessing our room.Picked because there was a dishwasher and we have a baby so lots of bottles. Would rather have washed everything by hand instead of staying here for a week. Don’t overlook the bad reviews this place was not nice.
