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February 2024 by Sasha Burdette
I brought my dog at the recommendation of my usual vet for emergency services on a Friday night. They immediately brought us to a room, brought my dog to the back and had him back there for 3 hours without updating me on any procedures/bloodwork/or general status updates. Diagnosed him with a chronic disorder, recommended an ultrasound (made it seem like we could come back anytime for an ultrasound) and to follow up with our normal vet. When I called 2 days later to make an appointment for ultrasound they told us we had to redo thousands of dollars worth of bloodwork, x-rays, and exams before having the ultrasound done. Had an outpatient ultrasound done at the Matthews location for about $500 and was told our normal vet would be sent the ultrasound result and read these to us. Followed up with my usual vet who said they never received ultrasound results. Came back for another emergency visit 2 weeks later, was told my dog basically had a stomach bug and to go home, and he died overnight in our home. Never bringing any of my animals here again. There was no continuity of care and the team was so callous and cold.
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February 2024 by Dara Williamson
I had an awful emergency last night and had to get my cat euthanized. The staff was amazing, the vet, Dr. Blake was so kind and sweet and really helped me since funds were an issue. They made the process as easy as it could be and were thorough in explaining every step and giving me time to say goodbye. I am so appreciative to everyone here, they do incredible work.
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February 2024 by Christen Jager
Super helpful and organized
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February 2024 by Lee Whitener
They provided great compassion and respect when I had to bring my dog there for his final vet visit.I recently went to pick up my dog's urn and memorial from a third party vendor and was met went a very rude and unprofessional front-counter staff person. I saw where the items we incorrect and she immediately stated that is the standard package and I needed to call them as it was not their fault. I asked her to call them in the office and she continued to state that this is the standard order and that I will get the answering service. I asked her to call yet she continued to bait me in an effort to trigger me to cause me to react negatively. She finally called and reached me the phone were a left a message with customers watching and hearing me state the error made for my deceased dog. I handed her the phone and left all the items for the third party vendor to resolve. By the way they returned my call that evening and provided a sincere apology as well as resolution.I will never return to this vet clinic and will encourage others not to use this establishment ever!
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February 2024 by Chrisely Cruz
Great experience. Open 24 hrs really help. They were very helpful and very professional.
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February 2024 by Kellie Bruce
These vets will keep your animals alive l am so Thankful for all of the staff for keeping our Maddie Living!!
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February 2024 by Nicholas Pratt III
Very kind in a time of great pain.
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January 2024 by Kalee Dudziak
Yesterday was one of our toughest days as we had to say goodbye to our sweet Great Dane, Orion. The staff at Carolina Vet Specialists were kind, honest, and handled our visit with the utmost respect and care. I am so grateful for every staff member we interacted with! Thank you Carolina Vet Specialists.
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January 2024 by Ashlee Milazzo
I went in last week after my dog had been hit by a car. I haven’t never seen a vet team jump up so fast. The reception staff were so wonderful and the doctor was as informative as one can be and gave updates every few minutes. Unfortunately, my boy didn’t make it, but those doctors did every single thing they possibly could to save him. I could not recommend them any more highly.
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January 2024 by Brandon Dean (Brandon)
Waited 5 hours and still didn't get to see a doctor for my sick pup. This is emergency????
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January 2024 by Benjie Capps
Dr. McClure and her staff provided excellent care for Reese. They are very caring and professional.
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January 2024 by Catherine Andre
Took my cat in right away and keep me informed about what treatment he needed. Vet was friendly and answer all my questions.
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January 2024 by luz reyes
It was a very difficult day all kinds of emotions and decisions to make. Thank you for being so kind through it all.
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January 2024 by Terrie Tyger
CVS is the best place to take your pet any time day or night, they really care about your family member and you, go above and beyond to keep you informed every step of the way while caring for your pet and after! All staff are thoughtful, loving and caring! We also had an issue with the pet rescue we fostered for (Destination Home Puppy Rescue) reimbursing us for our sweet foster puppy; Kristi really went out of her way to help resolve this issue! I definitely recommend CVS Huntersville for ALL your pets needs!
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January 2024 by Kathryn Hite
No matter what, I will give this hospital a 10/10 if I could. They answered every phone call, every hour, no matter what time of night. As a worried pet parent, that’s all you can ask for sometimes, thank you so much CVS for dealing with my insane pet parent worry. You’re the best just for letting me call and never getting annoyed.
