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January 2024 by Anne Lentz
On time,very fair and would recommend their services without reservation.
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January 2024 by JkMc
I would not recommend these mechanics. I took my daughters Subaru here because of a check engine light, the diagnosis was the coil packs, they repaired the ignition coil pack with an after market ignition pack, and now we are at the subaru dealer having the same repair done. Bottom line I spent money and now I am spending money again because of poor service.
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September 2023 by John Daum
The folks here are amazing. They've saved us so much money and ALWAYS do fantastic work QUICKLY. Contrary to experiences at other shops, CARS has actually talked us OUT of making certain repairs when they easily could have made more money from us. Trustworthy, fast, and reliable. What more can you ask for?
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July 2023 by Marianne Bass
This is the place to go! They are a family owned business that works hard, does quality work, is efficient and truly the best. Highly recommend!Service: Oil change
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May 2023 by Sri Sriniwass
Great service. I needed an alignment on shirt notice before a long trip and Glen was able to squeeze me in first thing in the morning. I was in and out in an hour. The price was reasonable for a 4 wheel alignment. Glen a very personable and a pleasure to deal with.
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April 2023 by Jason Compton
Glen and the crew get it done. Always helpful in fixing the problem in the most economical way possible. Communicates through the process and I will continue coming back as needed. If you have a Ford (especially a mustang), this is the place!
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April 2023 by Lydia Gonzalez
Had brakes Done on my vehicle. After shopping 3 different estimates, this was the best estimate. Great customer service and reasonable prices.Service: General repairs & maintenance
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April 2023 by Mark Salmonsen
This place is incredible. Awesome service and great people. Had me in and out in no time. Reasonable prices and great service. What more could you ask for.
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April 2023 by Paul Lingoes
They have worked on both my jeep and ford taurus and did a great job both times. Very fair pricing and quick service. Highly reccommended!
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April 2023 by Lynn F.
Update**Be aware! New ownership. I used to come to this place and never had a bad experience ever. Jim was amazing to deal with. This new guy Glen not so much. Had my car looked at to find out what the skreetching sound was and before it was to be fixed I got a call with a quote. I decided I would make an appointment for next week to get the car fixed as I was unable to make such a payment today. turns out the brakes and rotors are fine but needed lubricant. went in to pick up car today and was told they needed to charge me $66 for a diagnostic. In the past I would've received a call 1st before they charged me anything. In fact I never had 2 pay a diagnostic with them before anyhow. I would've appreciated more honesty had they been upfront from the beginning. i called them back and explained how I was unhappy with this unexpected charge and was told I get a discount next time. No thank you. I'll go elsewhere.Had another mechanic look at my car today and explained what happened at the other place. He asked why they ran a diagnostic when their was no engine/ABS light and knowing it was coming from the tires/brakes? He looked at my car noticed the tires were covered in mud and gave it a spin. Came back cleaned underneath the car and the tires and also checked to see if lubricant was needed and it wasn't. He didn't charge me a cent and when I drove away the noise was gone. All fixed. Called my family member in another state who owns an auto body shop and he agreed a diagnostic wasn't needed and should've been relayed to me in advance before doing so. I called CARS Superior back and explained all this and asked why I was charged for a diagnostic when one wasn't needed and also explained the only thing wrong with my car was dirt and needed to be cleaned out so their diagnosis of getting a $350 something charge was bogus! I told the women (Julie) on the phone I work in the restaurant industry and to take advantage of customers is just dirty business and she should no better. Want to know what she said? She said "well since i work in the restaurant industry how do i expect to pay my employees if a customer comes in and doesn't buy anything" lol! Thanks Julie for clearing that up with me! You see, I knew that was it all along. Y'all wanted to make something off me since I turned down the unnecessary job of having a $350 something charge when all it was, was dirt. Y'all knew that and figured I wouldn't know any better so u came up with this supposed problem knowing full well it was dirt so I would have to come back and pay money for a job that wasn't needed. So u figured I wasn't coming back for that so you would get me on something and called it a diagnostic charge. As Julie said to me "we have to pay our employees when they put that car on the lift" well Julie I don't charge my customers to just look at the menu. That's not how I do business. And my new mechanic actually took my car out for a spin before he put it on the lift, cleaned it out, and said have a nice day! No charge. Thanks to his work ethic, I'll be going back to him with my business because that's good customer service. Y'all wanted to make a buck and that was that! Bottom line. When the only problem was dirt. I hope other ppl read this before they visit your shop! Customer beware!
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March 2023 by Mel Davies
Excellent Auto repair shop with great customer value. Front office staff were both friendly and helpful in arranging service for my vehicle. Staff went above and beyond communicating updates on repairs and offering flexibility for drop off and pickup of my vehicle after work was complete. I was very impressed with the speed, pricing and quality of the service provided, highly recommend this business.Services: General repairs & maintenance
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February 2023 by Brent Farley
We are long time customers of CARS and have referred friends there but never left a review here. I'm glad that I waited to leave a review because my last experience here deserves this space.We brought our '16 Honda Odyssey in with a check engine light issue. It indicated we had a problem with the rear VVT solenoid. Julie and Tom (the new owners) were fast, courteous; gave us a price and initiated work. When they returned the vehicle the VVT Solenoid was making a noise. Tom asked if the noise was new and because it was he proceeded to bring the car in twice to rechange the solenoid. Turns out after all of us patiently pulling our hair out that the OEM solenoid works with no noise but the aftermarket part made that noise. So we replaced the aftermarket one with the more expensive OEM part.it's always frustrating to not have a vehicle. We were respected, told the truth, and worked with until the issue was fixed. We did not have to take our car to a dealership like the previous review stated; although had they asked us to we would have because sometimes dealerships see issues on their makes more frequently.We have worked with Jim (previous owner) on several issues for several vehicles over the years. I cannot emphasize this enough: Jim could not have found a better new owner. Julie and Toms character was never a question in our mind while we dealt with the problem. Some places would have washed their hands of our issue long before figuring it out; but not the team at C.A.R.S. You can trust this place and its new owners.Save your self some distrust and some money over the dealership and bring your car here.Service: Engine repair
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February 2023 by SavedbyGracealone
Be aware this business is under new ownership. Most if not all of the reviews are because of the original owner. I had a misfire in one of my cylinders and I never got a definitive answer as to what was causing the problem. The charge was $292.00 for the time spent on the vehicle and they couldn’t give me a definitive answer to the problem. They recommended I take it to the dealer. That I won’t do. Compact Car Service in Charlotte is willing and ABLE to fix the problem. My error was I didn’t take it to them first. Compact Car Service works only on Hondas. The new owner at Cars Superior needs to earn the stars the previous owner earned. I do think I should have an answer, after spending $292.00, of the issue with my car. The tests he did should not take more than an hour but he charged me significantly more. He definitely lost business from me because in 10 months I need a timing belt change. I will not take it to Cars Superior. That was almost worth the $292.Service: Auto engine diagnostic
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January 2023 by Mike Garcia
The new owner as of January 2023, Tom, is a genuinely good person. Extremely knowledgeable and thorough, has been a master technician for decades and it shows. Honest and trustworthy, he is the only person that I rely on for all my automotive work, even with a full factory warranty! No need to go anywhere else, better prices than a dealership, and the staff truly cares to help. Superior Auto Service, no doubt about it!
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January 2023 by Doug N.
Be aware they have changed ownership. Most reviews on this site are the result of the previous owner. I had a problem with my car and I did not get a definitive answer as to what the problem was. They charged me $292 and told me to take it to a dealer. So my impression is they were not willing to take on the task. I won't take it to a dealer but will take it to Compact Car service in Charlotte who is willing and able to fix the issue. My warning to all is to understand they are under new ownership and the new owner needs to earn the 4-5 star rating.
