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January 2024 by Jon Hanson
Don't bother calling this location. They will try to blame problems on anyone else possible.
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January 2024 by Prentice Family
It's always easy and efficient to rent from Enterprise!
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January 2024 by Megan Moore
Kevin is a great associate. He called me prior to me picking up my vehicle to confirm the date of the pickup. Another gentleman picked me up right away the day of my reservation. Once I was at Enterprise Kevin remembered speaking with me on the phone and was also very professional in person. He reviewed the car with me and walked around the vehicle with me to make sure there was no major damage. He took really good care of me and made sure I had a vehicle that was similar to my car. Kevin made my experience a good one at this location in Huntersville.
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December 2023 by Kayla N.
I was transferred here from the Northlake location because what I reserved was not available. Upon getting here, they couldn't find my reservation, they were extremely unorganized. I was told that the people that came in after me would have to go first before I was able to be helped. I was already sitting in there for about 45 minutes. The black guy behind the counter was extremely understanding and helpful. After being told by this other dude guy named Matte, that he would look into it for me. He then came up to me and told me that he would not let me rent the truck that was offered because I was not patience and was not respectful when he told me that I would have to wait to be helped until he helps those individuals that came in after I did. Mind you, he didn't know if these people had a reservation or if they were a walk in. Matte should not be working there because he was not respectful to his co-workers either. The black guy was being more helpful to all of us and trying to help us to the best of his ability but Matte just kept telling him to do something else instead of helping me.
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December 2023 by Melissa Herrmann Dierks
Enterprise is the only car rental company that I use. Whether it is for business or pleasure, I can count on Enterprise to get the billing right and to provide excellent customer service. The staff at the Huntersville, NC location is always helpful, and I have also rented at the Southgate, MI location this past year and they were great to work with. I highly recommend renting from Enterprise for good service and affordable pricing. They also coordinate well with State Farm when the rental is related to an insurance claim.
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November 2023 by Linda Joyner (Linda Joy)
I was sent there to pick up a car by customer service this was the 3rd lot I was sent to and it was clear that they had vehicle's available but as soon as I walked in I was asked why was I there because he doesn't have any vehicle's for me now this young man was supposed to be the manager I'm not sure if he has an issue with people of color or what but all I said is I was sent there to pick up a car and they had some available I watched him pull all of the keys to the vehicle's as they were closing so I know they had over 10 now I was promised a ride home by corporate this young man said he wasn't taking me anywhere so much for employees caring about customer service because this one doesn't and this is the Huntersville Nc location at 531 Huntersville Gateway blv there are pictures of all the vehicle's and the rude and disrespectful young man
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November 2023 by Greg Capurro
Really appreciated the staff at the enterprise in Huntersville off 23. Really easy pickup and drop off, car was great, and staff was very nice and hard working to make sure renters were taken care of. Will be renting from here again
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November 2023 by S. L
Outstanding Service by Deadrake Epps at Enterprise Car Rental!I recently had the pleasure of renting a car from Enterprise, and I must say, Deadrake Epps went above and beyond to ensure my experience exceeded expectations.From the moment I walked in, Deadrake was incredibly attentive and took the time to understand my needs. He provided expert advice on the available options and helped me select the perfect vehicle for my trip.What truly set Deadrake apart was his genuine concern for ensuring my experience was seamless and enjoyable. He took the time to explain all the features of the car, making sure I felt comfortable and confident before hitting the road.Throughout the rental period, I felt reassured knowing that Deadrake was just a phone call away in case I needed any assistance. His professionalism and dedication to customer satisfaction are truly commendable.The vehicle itself was in pristine condition, clean, and well-maintained, adding to the overall positive experience. The return process was equally smooth, and Deadrake ensured that everything was handled efficiently.Thanks to Deadrake Epps, my Enterprise Car Rental experience was exceptional, and I wouldn’t hesitate to recommend this location to friends and family. If you’re looking for top-notch service and a hassle-free rental, be sure to ask for Deadrake!
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October 2023 by Jessenia Roldan
Huge thank you and shout out to this location. We arrived frustrated as we had a family emergency and had made reservations online a week prior for pick up at the airport. Reservations didn’t go thru properly and they made lo attempt to help us. We booked another location that morning and again they turned us away with not help or even a try.When we arrived to Nelson Leake he was checking vehicles in and walking the parking lot.He approached us with respect and asked us how could he help . He gave us the upmost customer service along with his team .He told us to give him a minute and we were patient while he was taking care of things bc we were there before it opened.After he was done and the place was open . He him and his team were able to get us in a car and let me just say they all were great ! Thank you Nelson Leake and your team we need more people like you to just listen and try and that’s what you did .
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September 2023 by Brandon Guest
Service was good, car was clean no issues. The best location I've used to date.
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September 2023 by Rakesh Nara
I received good service at Enterprise Rent-A-Car. Although my initial booking for a Mini van couldn't be accommodated due to a tire thread issue discovered during the vehicle inspection. For another mini van different location team has not delivered a vehicle promptly as they forgot to drop off keys but these guys also took the extra step of checking security cameras, which I found impressive.Ultimately, they provided me with a Toyota Highlander at no extra cost, which was a great resolution.
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September 2023 by Teen
Customer service was great. They need to do better at cleaning their cars. When I pay my money to rent the car I expect it to be clean when I receive the keys.
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July 2023 by Twilah Cox
Do NOT go to this enterprise!!! I made a reservation with them for my son because his vehicle was in an accident. He MANAGER MAC who is very unprofessional. HE LIED ABOUT NOT BEING ABLE to rent my son a car. Stating that he’s under 25 and it’s an extra fee off $25 per day. Which was not problem I knew that when I made the reservation. Enterprise need to get MACLANE some customer service trainings on how to talk to customers, how not to lie to customers and how to be a better Branch Manager. Listen people go to another location and avoid this one.
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June 2023 by Greg Chapmon
The service here was ok. Nothing special. They called to see if everything was OK with my rental, or if there was anything they could do to make it better AFTER I returned the vehicle and the rental was complete. Adequate. Acceptable. No problems with the vehicle, but it was a lower end trim level.
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June 2023 by Allan Harris
Needed a car for the weekend. Guys at Huntersville weree polite and helpful. Got the keys. Car ran just fine. No problems. Dropped the car and keys off at night. Appreciated the call later to say everything was fine.
