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April 2024 by Caleb Malin
This place is a nightmare, horrible service. All of the employees have headphones in and look high. The employee that checked me out did not say a single word he just sat there and looked at me. The whole place is disgusting. The trash cans are overflowing and none of the tables are wiped down, the food took 25 minutes to come out for 1 sandwich. And there was only 2 people in there! I do not recommend this location to anyone, I was so mad I didn’t even check my food when I finally got it. I just walked out.
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April 2024 by Sam Rumfola
Walked in at lunch today to place an order. There were 2 guys working there making sandwiches. No greeting or saying welcome. Just dead silence. After a few minutes, I left. They could have greeted me and said we'll be with you in a minute.
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April 2024 by Johnathan Williams
Ate lunch at Firehouse today and was surprised to see only one employee working with several customers in the store. The employee, Dana, was working as hard as she could go and handling in person and mobile orders the best she could. Dana was very respectful and helpful to each customer I saw her handle even though she was obviously overwhelmed. A customer came up with a custom order and changed the order while being made and Dana handled the situation perfectly. I usually don’t leave reviews, but I feel Dana was an excellent employee for Firehouse a should be commended. The manager should do everything they can to be sure they retain her and get her some help in there.
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April 2024 by Lance Orr-Doan
The sandwich was light on veggies and meats. To make things worse, I ordered a desert that was missing from my delivery. I have never had such bad quality from a Firehouse, this place is truly one of a kind.
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April 2024 by Jessica Barham
Food is always decent, staff at this location the few times we've gone have not been so great. No greeting, no personality, no smiles, they seem to do the bare minimum of making food and act like they'd rather be anywhere other than at work.
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April 2024 by Stereo Integrity
Placed an order for pickup. Walked in and the pickup area was empty. I waited and waited and waited (25 minutes in total) and watched multiple people's orders get called and they picked up their orders being placed on top of the counter. I finally walked up and asked about my order and they reached from behind the counter and put it up on top of the counter. Didn't say anything, just presented my hidden order and walked off. Who knows how long the order was finished as it was behind the counter out of sight.
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March 2024 by I’m Just Bloggin
It was my first time going to this location and it’ll be my last time. The employees didn’t seem interested in working by the facial expression. They act as if customers coming in bothering them. So I canceled my order and left and went elsewhere. It’s not worth the time wasted. I have no idea how they got 4.2 stars. The employees wasn’t professional nor was they professionally trained and dressed properly. The atmosphere wasn’t pleasant, the place looked dirty.
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February 2024 by TW Nickel
Man o man I’m done with firehouse for a while. I got the meatball sub and an hour after I ate I started having issues. Allll day long I was in the bathroom. When I went to bed I had a fever, cold chills and hurt all over. Maybe it was a coincidence? The sub wasn’t all that good either. The meatballs were only okay but the actual bread was hard. The sauce was all over the outside of the bread like they just threw it on there. There was almost none inside the sub at all. I would have and should have thrown it away but I paid for it so I was going to eat it
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February 2024 by K B
I’m not sure what happened to this location. It was good and quick. Now, it’s very slow and smells like burnt sandwiches. Someone needs to get this place back in order. It should not take 3 minutes to get a Firehouse Sub.
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February 2024 by Beverly Mitzel
Ordered through UE. Missing items...my chips, pickles on all 3 subs and bag was delivered unsealed. Sticker on bag says checked for accuracy but it clearly was not. The job is not that difficult to ensure people get what they pay for.I myself am a delivery driver. I'm in an out of here quite often. Used to be friendly and efficient...used to be treated with a "welcome to firehouse"...now you are lucky to be recognized or acknowledged al all. Service has certainly declined.
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January 2024 by Scott Denson
Restroom has a leak in the ceiling in men's
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January 2024 by S R
Two sandwiches for takeaway.Turkey bacon ranch and brisket. Both on wheat.Store offers white or wheat bread ? and a pickle spear with a sandwich in a takeaway carton.Food was warm not hot. Sandwiches were amply filled with meat and lettuce/onions etcTasty but very drippy almost wet.$20 for two seven inch subs.Did not do the combo (no chips/drink).Server was polite. Store was empty. Seemed relatively relaxed. At least four people working at 5pm.Decent for a change of pace. All in all OK.
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January 2024 by Michael Owen
They were short-
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December 2023 by Amber Freeman
These subs are so delicious that I need to stop. It has become an obsession. I have to have one every day. ?♀️ I can't help myself. Lol, and I don't care.
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December 2023 by Bruh
Dont know why they have customization options if they dont actually pay attention to them. Ordered a cheesesteak with light mayo. Got a sandwhich with just meat and so much mayo it made the bread soggy. Consistently bad experience with this
