-
December 2023 by Mariana Jaramillo
I cannot say enough good things about Christy. I have been to this location a few times and the experience is always good, but Christy really went above and beyond to help me out with my tire troubles. Definitely recommend!
-
December 2023 by Patrick Case
Worst place ever! I made appointments at 12:00 two days in a row trying to get my tires rotated on my lunch break, as I told them on the phone when making the appointment. Then they tell me it's gonna take 2 hours just to get in in the shop... Not to mention the parking lot is littered with trash I picked up two screws. I also see an employee recklessly driving a costumers Jaguar! Needless to say I will never return there and would advise anybody to do the same if you value your vehicle
-
December 2023 by Claudia Woodard
Went here for my inspection and break service. Great staff, great price! Can only recommend :)
-
September 2023 by Rafael Carrillo
Very disappointed in this establishment.In February, they recommended that I replace the front brakes on my van, which they did. After this repair, I took it at least 3 other more times, and they did inspections on each visit.During the month of June, I requested that they carry out a thorough inspection since I was going on a trip with my family, and at that time they did not call me to recommend front brakes, but in the email / WO it was recommended, at that time it had less than 9 thousand miles and if I needed them they should have replaced them based on the warranty, but they didn't.During the month of September, while driving on the highway, my brakes failed and I could hear a metallic sound hitting the front passenger side. I stopped at the nearest Firestone and they told me that my caliper was missing a bolt (I have this in writing) and that the others were not under the torque specification, which caused my caliper to remain in the air and my brakes had no control. Imagine the danger of this situation. This new location installed new bolts on the caliper and re-did the front brakes. They were kind and helpful.The next day, I went to the Firestone store where I had the brakes done initially, asking the Store Manager, Kristy, to reimburse my expenses for the brakes from the first time they were done wrong and what I spent for the second time on the repair. She declined and she had a not very friendly attitude. She told me to handle it directly with claims, and that she couldn't help me.I consider that something so serious/dangerous should have been handled more delicately. I could have had an accident and I only demanded that they reimburse me for the first job and what I spent on the second repair,What happened does not seem right to me, it wasn't treated with respect and I cannot trust my vehicle with them again. It seems like they are not responsible for their actions and they don't care about losing customers,Invoices # 096252 # 147344Services: Tires
-
September 2023 by Sheree Thompson
These people are awesome. There is a young lady that works there and she is so helpful and professional. What a fantastic employee! Don't want to go anywhere else.
-
September 2023 by Natalie B
I did not have an appointment and it was a busy Monday. They worked me in quickly and were honest and fair in giving me a diagnostic for my car. They were not able to fix it but they pointed me in the right direction. And for that they deserve a 5star mechanic rating!! I definitely trust them at Firestone Harris Blvd. Great job guys!!
-
August 2023 by T Hasel
Scheduled appointment online and even prepaid. They had no record of my appointment but was able to see I had paid. Took 2.5 hours at 11am to replace 2 tires and change my oil. While friendly they will try to forcibly upsell you wherever they can.
-
June 2023 by Regina Mack
Had an oil change on Friday. I only noticed the sticker hasn’t been updated because I am stranded on the side of the road. My car has no oil!!!!!!!! Of course, it is after hours, raining, and I have my kids and left my husband’s wheelchair home. This is ridiculous. I never had any issues with my car and now I have Christmas lights on my dashboard!!!!Service: Oil change
-
June 2023 by Brian McDevitt
First experience was a tire change and alignment. It went well, tire price was fine, and staff was friendly. They answered my questions sufficiently and I am happy with the tires. The appointment took about 3 hours which was fine for me because I was a walk in. All in all, good experience.My second experience was an oil change. I had an appointment in the morning, was on time, and they did not pull in my vehicle for about 45 minutes. I spoke with the front desk and asked if they recommend high mileage oil for my vehicle (80,000 mi) and was informed that they were planning to put full synthetic oil in my van. It was an honest mistake but MAKE SURE YOU SPECIFY STANDARD OIL if that is what you want. Lastly, they forgot to put the reminder sticker in my windshield. All in all, service experience was average.On both occasions the waiting area was dirty; garbage cans overflowing, floors not swept, bathrooms messy. I generally don't care and wouldn't mention if it was at the end of the day but at an early morning appointment, the waiting area should be clean.Services: Tires
-
May 2023 by Tommy McAllister
Wow, definitely the best service I have ever received from a Firestone. Came here on a whim for an inspection and was prepared to wait a long time. Talked to Mike & he got me set up and on my way in just a couple minutes, and was a pleasure to talk to, I am still shocked thinking about how fast & convenient it was. Everyone I interacted with was nice & helpful. They also pointed out an issue on my tires but didn’t harass me into spending more money like some other places do, just wanted me to be aware. Definitely, definitely, DEFINITELY come to this location if you use Firestone. I had closer locations available to me but this one is 100% worth the drive.
-
May 2023 by Bryan Rieves
Wonderful service and great team! I was headed out of town on a Sunday for vacation and had a flat tire on our rental car. Mike and the team jumped into action and worked with rental company to get me on my way quickly!They were going to do whatever it took to get me on the road. Thank you Firestone!Service: Tires
-
May 2023 by Anna Christian
**Slowest Firestone ever** I dropped my car off at 1:15 for a 1:30 appointment (simple oil change). I live not far from the Firestone so I went home. I never received a call but it had been two hours so I walked back to Firestone. It was 3:15 at this point and they told me they have not even started on my car. Very disappointing and frustrating. I had to reschedule for Friday morning since I work night shift and needed to go home and rest before work. Please do better about getting maintenance done in a timely manner, especially those with known appointments.Service: Oil change
-
April 2023 by Susan Fletcher
I got in and out of there quickly. I got my state inspection done and they checked over my car and battery for free. I'll be back Mike.
-
April 2023 by Jackson Morrill
No customer service at all, made my second attempt to do business with them, second time they turned me down. I even work in industry and do business with them.
-
April 2023 by Danielle Hall
I’ve been a Firestone customer for over 5 years now but I specifically go to the Huntersville’s location, because I never have any issues with them and it’s always a nice atmosphere. Today, I got serviced and wanted to thank Hannah and Mike for their kindness and their willingness to go above and beyond. It was so much appreciated, more than you know!Service: Tires
