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April 2024 by mike michel
worst customer service I have ever had. I still bought 1100 dollars worth of clothes because I needed them but they really could careless if you are a customer or not the salesman I had would had me a coat than walk off go up front to get something than come back 5 minutes later to see if I needed anything else then once I picked out 3 different suits he leaves again and never shows back up. After I go and find him after waiting 10 minutes to get my pants sized to be tailored he informs me that they can't hem them and to go somewhere else. I told him why wouldn't you say something when you saw mw waiting at the sizing section. Anyways like I said he could care less. BTW I forgot to mention it was 10am and there was two other people shopping there besides myself and they both were already being helped by someone else. I would never shop there again.
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January 2024 by Steven Mccain
Didn't have the variety like they have at other locations
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January 2024 by Sara Gallman
I went to the store on a Friday night with my Fiancé. We needed to get a suit for our upcoming wedding; along with a group code for the groomsmen. We were greeted very quickly by the Sales Associate; Curtis Carter. And let me just say how much we appreciated all of his help!We went in with a color in mind of suit, but also pretty blind with all we needed for a complete wedding look. Curtis took the time to explain each part and also helped set us up for such an amazing final look. He set up the group code easily, and even told us the timeline and process of ordering/alterations/final.Once we had everything we needed we were about to leave but asked Curtis what the final price would be for everyone. He said he’d get the price and have someone call us tomorrow as he was off on Saturday. Totally fine with us. We had only been driving 5 minutes after leaving and Curtis had actually called us immediately and gave us the price. He went above and beyond what we ever expected! Thank you Curtis!
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December 2023 by Trace Stephan
Been here once before was not a fan of the customer service. Second go around I was helped by Curtis and he was fantastic he had answers to my questions before I asked, took measurements, and made great recommendations. Definitely recommend visiting when Curtis is around.
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December 2023 by Christopher Edwards
Was just in there not sure if he was the manager but felt like he really didn’t want to help me I told him I don’t know my measurements and thought he would have said ok let’s figure that out and then look for a suit which didn’t happen, he would just pick something and say try that on and walk away not to help anyone else to just take merchandise out a box. It wasn’t a great experience and I wouldn’t spend my money in a place that makes me feel so uncomfortable and unimportant when I’m trying to find a great suit for my promotion in a Bank so I guess I will try other suit stores or go 20 miles cross town to hopefully get better service and experience
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December 2023 by Brian Borkowski
Absolutely horrrible customer service. Stay away. I have bought numerous items from here. Associate Brian was extremely rude. He told me 3 times that they were closing at 6 which I already knew. At 5:40, 5:45 and at 5:50. He was very pushy telling me to make my final decisions multiple times. I understand business hours. It was extremely rude and unprofessional. This place needs better customer service.
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December 2023 by Thetathouse Reid-Whitley
Very short and uninterested.. They didn’t really care to do business at all..I would have never booked an online appointment and drove 30 min if I would have known that we would be treated like this . Do better !
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November 2023 by Aaron
I asked one of the employees at the register if he could look up a purchase I made last year so I could reference the size of those jackets.His response was "how old are you?.. and you don't know what size you are?"...I was caught off guard and explained I purchased two jackets, both were different sizes due to the material.Won't be coming back here anytime soon.
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November 2023 by Reina G.
Poor customer service. Employee had a terrible attitude when asked for help. It appears he is not aware he works in sales and customer service. I do not recommend this location to anyone.
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November 2023 by randall graham
Customer service is harder to gauge on the phone so I decided to visit the store in person the next day. Rude and short in person also?Check.When you're pretty much the only show in town you can have that kind of demeanor. I bet the chat feature (if they have one) is a blast. Hope your experience is better.
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November 2023 by George Taylor
My son & I needed a simple black suitBrian at the Huntersville location was very helpful & patientWill recommend to family & friendsThanks again
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October 2023 by P Carter
I was nervous about going here after seeing all the 1 star reviews, but everyone was friendly and very helpful. Both gentlemen were assisting other people when we arrived, and they let us know they would be with us in a few minutes. Once they were free, they helped our son get measured and fitted for his first suit. Overall, it was a great experience.
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October 2023 by Enzo The Baker
I wish I would’ve read some of these comments before I went in. There were two employees helping out a white customer, I walked around the store for about 15 minutes and neither of the employees acknowledged my presence. One in particular seemed to be trying to avoid eye contact with me, as if she would be forced to assist me if she did. The only two employees in there were both busy helping the only other customer in there, who happened to be white, but after reading the comments that seems to be a common theme at this store.
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September 2023 by Michael Rivera
I was being assisted by a woman associate. While she was helping me, a white male gestured to her that he needed assistance and she immediately excused herself to go assist him but when she was done with that customer, she assisted another white customer. I am not sure if she was letting me know that her other customers were more valuable than myself and I didn't want to stay around to find out. It appeared this was the climate of the store. It was just a little too chilly for me so I left
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August 2023 by Charlie Garner
I am surprised by the one star reviews. My wife and I came in looking for a suit for an upcoming wedding. Alejandra greeted us at the door and walked us through the entire process. She was friendly, polite and knowledgeable. 5 stars!!
