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February 2024 by Kai L.
Kym was no help for me she made my day worse, told me that I was an authorized user to pick up my pick up
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February 2024 by Maggie Steel
I would never recommend for a large project again. At the end of July/ beginning of February 2023, we purchased 10+ windows (about $12,500) worth. They were installed in October. Upon arrival with the installation team (which is outsourced), they let me know that my order was incorrect and that when they picked them up from Lowe’s I had a grid missing on one of my main windows. They said as soon as Lowe’s gets this in, they will get this taken care of. I had zero issues with the installation people, they are lovely. But Lowes has sincerely DROPPED THE BALL. I have communicated with a ton of customer service reps online going back and forth, have shown up to the store multiple times, reached out to the original team that did my in home quote. I also have 3 minor holes in the screens that I have sent pictures of, sent warranty numbers, etc. I am honestly embarrassed for them with their terrible customer service follow up. And I want to say, no one has been mean- it’s just they have dropped the ball. We are in February and I am no better off than October with no solution. I will never ever use for a big project again. I still have no grid and no direction. Please respond with direction and insight to fix this problem. I have communicated with multiple customer service reps.
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February 2024 by Nathan Bourland
The staff was very helpful and the products were easily accessible. Self checkout is available and it’s an easy in and out when shopping.
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January 2024 by Grant Corbett
Don't ever rent a truck from these guys. The tailgate on the truck bed failed and fell open while I was driving down the highway, and $200 of materials fell out of it. They refused to refund me because I didn't stop in the middle of I-77 to reload the materials.Go to the home Depot across the street, they don't sell their customers faulty products and waste your money.
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January 2024 by Kyle Faust
Picked up a Bissell cordless vacuum.
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January 2024 by Annie West
Well stocked. I REALLY love using the app in stores. So easy to find random things.
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January 2024 by Lana Decker
App prices are lower than the store ones, but helpful staff did match it for us - savings of 20%!
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January 2024 by John Weichmann
Friendly staff that helped us find everything on our shopping list.
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January 2024 by Larry Young
It is good if you know what you want.
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January 2024 by Gettin It Done Now
Very friendly staff.
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January 2024 by Armando Reyes
Excellent
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January 2024 by August Schuss
We purchased a brand new, LG top-of-the-line washer and dryer set last October. We have had an error message consistently that we now know is due to a restriction in the vent. Since Lowe’s delivered and installed both appliances, we went to the store and asked if they could get someone out to reset the hose as it was clearly kinked and even torn. I am not sure why, or how they thought that it was OK to leave it like that. That was weeks ago and we have gotten zero response. I presume that Lowe’s is willing to accept full responsibility if the motor burns out or even worse, it catches fire. I would not recommend having a Lowe’s employee install a lightbulb let alone an appliance.
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December 2023 by Mr. JYM Sr.
I love lowes
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December 2023 by Carol Schaub
Always well stocked. Helpful staff
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December 2023 by Honda Dirt-Bike Matty
Great & friendly servce! They was friendly I went night before thanksgiving they wished me a Happy Thanksgiving! I found everything I wanted too!
