-
January 2024 by Scott
I recently changed my Fuel Injectors and needed to have them indexed. Called and spoke with Tony, and he told me to stop by anytime. It won't take long to do it. He also made sure I had the codes for each injector. Went by, and he took care of me quickly. In and out in 15 minutes. Great service, not to mention that Tony is just an all-around great guy!
-
January 2024 by Makenna Gonsiorowski
Let me start by saying that this place is a higher price than other places by about $20-50 for service cost. But they are incredibly clear on their prices. I am a teenage girl so I am constantly screwed and taken advantage of at most places. I cant recommend this place enough for women since their prices are the same regardless of gender. You will never have a surprise extra $200 cost or need your “blinker fluid” replaced here. Girl approved!!!
-
January 2024 by stanley henderson
I would strongly strongly and I do mean strongly recommend no one takes a car to this location I was told by the mechanic at this location that my BMW X3 had several different issues and that he would not even feel comfortable working on my car andif I was him I should sell the car because it was that much damage to fix and they are supposed to specialize in BMW's good thing that I took it to BMW of northlake and the only thing my car needed was a fuse and a wire harness near the battery cost me all of $382
-
December 2023 by EJ AndThem
Take Your Car Someplace Else!MB had my car on and off for over 7 months and returned it worst condition than when I gave brought to them. Simply put, when you take your car for repairs you only want 3 things: Your car to be fixed, good customer service with communication, and reasonable prices. I could write a book about my dealings with them, but this is a review, so I’ll do my best to give you the shorten version.I took my car to MB on March 15th of 2023, 214 days later I got my car back in worst condition than we I brought it to MB. During this span we only had our car a total of 25 days. Here’s of list of things that MB did to my car and my family.• Forgetting to fix things they charged me for. (Another mechanic verified this and when I told MB about this, they literally ignored my text and emails about it. However, they did fixed it, which means they saw my messages.)• Breaking and or causing more damage to parts on my car and then accusing me for it. (I barely had the car at all for the 7 months yet almost every time I told them something happened when they did a repair, they blamed me or my wife, or said my car was just a bad car.)• Transporting vehicle parts in my car. (Caught them twice doing this.)• Never fixing anything in a timely manner. (Telling me to bring my car in and then letting sit for weeks sometimes before doing anything.)• Horrible Communication and lack of empathy. (They don’t listen well at all and the owner is entitled and rude.)• Accusing my family of not having money for repairs even though we never had any problem paying them for all repairs and paid on the spot every time. We now have a 2024 AMG GLE 63, I don’t think money was the issue. (They accuse every one of the same and never offer an apology. Just read their responses to other negative reviews below for yourself. I’m sure the owner will say something negative about me also. It’s laughable.)I could keep going, but I won’t. I do want to say thank you to their CSR Woody, even though he wasn’t great he did do his best correct most problems with lack of support from the owner of MB.I have proof of their mistakes including text, emails, and pictures I can post if necessary.Overall, I would give them a negative review if I could. Please read though other reviews posted before my review, you will see some of the same issues I mentioned.
-
November 2023 by Prince B.
Thankful, I found a spot that can and will take care of my car. They cut my bill from the dealership by more than half. My car, a Mercedes S-Class, is running smoothly and Strong, with no more check engine light on. And Moe is the Best, I totally enjoyed talking to him.
-
November 2023 by Mahogany Jones
They are the worst please do not take your car here they gave me the runaround for months .told me my frame was bent on my car and never was bent . Gave me the runaround . Should have of just told me from Jump ?They didn’t want to work on my car.Bad communication. They are liars
-
October 2023 by Joey
Unfortunately, I feel the need to leave a 1 star review for this shop because of the lack of communication and lies. I brought my BMW X5 here for a diagnosis/second opinion about a water pump that is causing a communication error which in turn is causing the check engine light to come on.I needed this repaired because my inspection is due and I need the check engine light off. I brought my vehicle here because I was quoted very high from BMW to repair it. I brought it here and once they finally got to my car to diagnose to make sure it was indeed the water pump I was very pleased with the initial price that was a quarter of what BMW quoted me. After being told that they need to connect with “tech service” I waited days longer to get an answer on if the water pump was indeed the cause of the check engine light.I got a call from the shop foreman saying it was in fact the water pump and that the price would be double of the original quote. I was taken back from this but swallowed my pride and took them up on the quote. (I don’t feel as though the part was that expensive after extensive research.) The foreman told me the part would be in after the weekend and to drop my car back off to get it done. I was okay with it.Well the days after the weekend I received no call… Then the week after… I called again and was told the part would be there after that next weekend… No call…. I called once more and was told AGAIN the part would be there after THAT weekend… No call…So in the end this isn’t about service. It isn’t about price. It’s about the fact that they lied about a simple part delivery because of either: A. They don’t want to do the work or B. They really aren’t sure if it’s the water pump (the mechanic didn’t seem sure after he wrote that he would need to replace the pump to “make sure” that’s the cause of the engine light).In my opinion if you go here just make sure to get a second opinion on what they say the issue is and don’t leave your car there because of the wishy washy “waiting for the part” dilemma. It’s a shame that shops can’t stay true to their word and that you literally have to double check everything to make sure you aren’t being jerked around. As this is my family car with an INSPECTION due and taxes needing to be paid, which I explained to them multiple times of the urgency, I will not give this place another chance to service my car.
-
October 2023 by Joey T.
Unfortunately, I feel the need to leave a 1 star review for this shop because of the lack of communication and lies. I brought my BMW X5 here for a diagnosis/second opinion about a water pump that is causing a communication error which in turn is causing the check engine light to come on.I needed this repaired because my inspection is due and I need the check engine light off. I brought my vehicle here because I was quoted very high from BMW to repair it. I brought it here and once they finally got to my car to diagnose to make sure it was indeed the water pump I was very pleased with the initial price that was a quarter of what BMW quoted me. After being told that they need to connect with "tech service" I waited days longer to get an answer on if the water pump was indeed the cause of the check engine light.I got a call from the shop foreman saying it was in fact the water pump and that the price would be double of the original quote. I was taken back from this but swallowed my pride and took them up on the quote. (I don't feel as though the part was that expensive after extensive research.) The foreman told me the part would be in after the weekend and to drop my car back off to get it done. I was okay with it.Well the days after the weekend I received no call... Then the week after... I called again and was told the part would be there after that next weekend... No call.... I called once more and was told AGAIN the part would be there after THAT weekend... No call...So in the end this isn't about service. It isn't about price. It's about the fact that they lied about a simple part delivery because of either: A. They don't want to do the work or B. They really aren't sure if it's the water pump (the mechanic didn't seem sure after he wrote that he would need to replace the pump to "make sure" that's the cause of the engine light).In my opinion if you go here just make sure to get a second opinion on what they say the issue is and don't leave your car there because of the wishy washy "waiting for the part" dilemma. It's a shame that shops can't stay true to their word and that you literally have to double check everything to make sure you aren't being jerked around. As this is my family car with an INSPECTION due and taxes needing to be paid, which I explained to them multiple times of the urgency, I will not give this place another chance to service my car.
-
August 2023 by Mike Przykucki
Awesome experience. Dan spent extra time with me to explore my options. His consultation led to a part replacement that saved thousands of dollars (not an exaggeration) over a repair at the dealership. My car is tip-top. I couldn't be more delighted. And everyone at the shop was super friendly. Dan squeezed in my repair and I am very appreciative. I'd recommend them to everyone.
-
July 2023 by Anthony Yuan
I would avoid this shop if possible. Simply put, the staff isn’t helpful. The consultant who called me back spoke with a tone of arrogance. He spoke over me multiple times. Most importantly he offered me no solution to my vehicle’s problems.Please put yourself in your customers’ shoes. Spend a moment to actually understand their issue(s). You’re charging hundreds of dollars but they can’t even get 5 minutes of quality time discussing the next steps?!?
-
June 2023 by Emilio S.
I have a 11 bmw 335i, needed to get further diagnostics on a code that I couldn't find, went in and took no more than 10min to find the problem. the communication was plain and simple with no charge. If u can't understand or find the code on your European car, this is the place to go. fast and reliable work.
-
June 2023 by Emanuel Daggett
This shop solved the issues ANOTHER shop created for my vehicle. They’re Mercedes experts and helped me avoid a trip to the dealer. I would not hesitate to leave my vehicle with them. Their staff has a lot of experience, it’s amazing. They see a lot of business so you gotta be patient with them as their volume appears to be on the higher side. These guys are true professionals. They will get to the very bottom of what’s going on and fairly price a solution for you, thank you MB!
-
June 2023 by Kelvin Hall
The gentleman here can truly work on anything. They do an amazing job at handling any BMW, Mercedes, Mini, Porsche and Sprinter! Tony the owner always makes sure to take care of each customer! From one vet to another thank you for the great service!
-
June 2023 by Alisha Cooper
MB Of Mercedes helped me with a programming issues I had with my Mercedes! However, Tony was super great and helpful and after about 15 minutes using a BenzNinja programming tool I was all set. Thank you team!Services: Electrical
-
June 2023 by gerald oliphant
Great people to do business with ! Repaired my Mercedes E320 CDI fuel sensor problems.Runs like new now. Would highly recommend them to work on your older Mercedes.Service: Engine repair
