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December 2023 by Julie Green (jgrn)
Caution--Stay away! We evacuated in the middle of the night due to 1) cockroaches 2) live bed bugs, 3) a heavy wooden headboard came off the wall and fell on us while we were in bed 4) the door bolt to the room wouldn't lock.We requested a refund and have heard nothing from either Quality Inn or Traveluro through which we (regretfully) booked this place. Advice... Avoid both Quality Inn Huntersville and Traveluro. Spend an extra $75, go somewhere decent and get a good night's sleep.
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December 2023 by Patricia DiLutis
This was the nightmare stay of my life. The first I was assigned was not cleaned yet...dirty bed linens, wet towels. I returned to the desk via the stairs (elevator was broken). The clerk was nice enough. She gave me the room in which I ended up sleeping in. When I woke in the morning I had friends in the bed with me ... bedbugs! Big ones and they weren't hungry. I took pics and told the front desk when I checked out. They took my number down but no one contacted me. They just don't care. I waited 4 months to write this review hoping someone would do something to show me they took this infestation seriously and I guess I have my answer. Don't stay here.Safety: Not safe from BEDBUGS
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December 2023 by Robert Wilson
Small room. Enough space but was tight with 2 adults, 2 small(10 pound each) dogs and one (7 pound) cat. My only complaints were the bed wasn’t as comfortable as the Red Roof Inn in Savannah, GA. and , I self packed the U-Haul truck. But that drive way to get to the parking lot was steep! I’ll update if I broke stuff. This just applies to my self packed moving. I wasn’t prepared for the incline. My bad. Not theirs.Noteworthy details: Pet friendly. Room service available. I really liked the shower! Hot enough for me!
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November 2023 by M Laiti
I've stayed in a lot of cheap hotels, this was one of the worst. The room had a really strong urine smell. Overall everything was in terrible shape and the breakfast was mostly empty at 7:30
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November 2023 by Jkevia
I was skeptical about this place because of the reviews I seen and so I booked a room to see how everything goes and so far so good my room was very nice and clean and tidy and the service was great and hotel was wonderful this is far by the best hotel I’ve been in as my first time booking guys don’t let these bad reviews scare you off from booking I enjoyed my stay here :)Rooms: Great and tidyNearby activities: It’s perfect there were a chick fil a and McDonald’s behind the hotelSafety: I felt safeWalkability: It’s nearby stores
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November 2023 by Pat L
Dirty, did not feel safe there. TV did not have a remote. no cups or glasses in room. They did have a free breakfast, but I did not try, I just wanted to get out as fast as I
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November 2023 by Joshua Keezer
Broken curtains. Two towels with no additional towels on a three person stay at the hotel. One bad was missing a comforter. Continental Breakfast was first-come first-serve in a room with no sink, no cups. Can't speak to food quality because the only thing left was juice with no cups and bread with a broken toaster. Spoke to front desk about more food and was told, "I dunno, maybe other guests ate a lot of food."I have stayed in a lot of motels over the years, this is one of the worst experiences I've ever had.
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November 2023 by Jermaine M Lewis
Worst experience I ever had with a hotel and it's staff first the hotel manager check me in to a room that was Not clean, bad wasn't made and Dirty towels on the bathroom floor went back down and let the manager on duty know that he checked me into a dirty occupied room No apology or anything. He just stStatedstated that I'm going to check you into another one and I hope that it's clean Very unprofessional heavy set black Feminine guy he called him self the manager then I went to the second room no Towels or toiletry in this room I Notify the so-called manager on duty.and he stated that someone would bring me some in the morning but then he came to the room and stated that I was smoking and that he had called the Police and that I need to leave I left Avoid this hotel. Because it is very unprofessional. And very nasty. Staff is horrible. On duty manager is worse. Spend the extra money and get you a real hotel. Because this one is not that. Avoid this hotel.
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November 2023 by Jkevia M.
(jkevia)I was skeptical about this place because of the reviews I seen and so I booked a room to see how everything goes and so far so good my room was very nice and clean and tidy and the service was great and hotel was wonderful this is far by the best hotel I've been in as my first time booking guys don't let these bad reviews scare you off from booking I enjoyed my stay here :)
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October 2023 by Sofia
So gross!! The place was filthy with bugs in sight just by walking through the doors. I checked in and checked out. It had a strong smell of mold and cigarettes, with extremely greasy floors in the bathroom. The lights wouldn’t turn on and the door was stuck and wouldn’t open. The lady at the front desk was very helpful and easy to work with. Thankfully we were able to get our money back. I DEFINITELY DO NOT RECOMMEND STAYING HERE!!!
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October 2023 by Victor Phillips
I'm not the kind of person with high expectations for hotels, as long as they are clean that's good enough for me. But this place was definitely not clean. The floors felt gross, bathroom was uncleaned, and multiple bugs seen. Don't recommend.
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October 2023 by Rashidah Richardson
I have to live in this hotel because it was the only thing I can afford. The best thing they Got is the Teresa the manager. The hotel needs a remodel. I have been here since July 31,2023. They allow all kinds of animals in the hotel and allow pet owners to any room. I have an allergy to cats and one day I had hives everywhere. To keep going I check in and out of this hotel weekly. I made a reservation a week before I was supposed to check in and the idiot host there that night booked up the hotel so my children and I had to sleep in my car. Being a Diamond ? member of choice hotels I was treated horribly that night. I carry bleach spray with me and a deodorizer to keep the stitch out my room. All the housekeepers speak Espanol and not English it’s hard to communicate with them it’s only two that actually do their jobs.I need a cooperate number when reporting this damn hotels.The elevator needs inspection.Do not stay here unless you really do not have any other place to go.
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October 2023 by Trey M.
hotel was terrible bed bugs and horrible service. i repeat bed bugs do not go there. they did not want to rectify the situation had call coorporate for a solution.. they also own a abest western in huntersville racist and unclean
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September 2023 by Matt Fleming
Room was "ok". Blanket was ragged. Along with a few other things in room. Rest of hotel was very ragged and dirty. Lazy, unprofessional staff. I'm Shocked that THIS hotel is in this area. Trampy.Rooms: Poorly maintainedSafety: Lots of creepy people
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September 2023 by Labreisha Blackburn
I want to specially leave this review for Miss Mary such a professional sweet lady from the time I called over the phone and walked in the door she was very helpful ,kind generous most importantly made me and my family comfortable with our stay here...Absolutely AWESOME the 5 stars go to her especially and also the hard work of the housekeepers ! Thank you ! Although the owner is HORRIBLE & doesn’t like complaints or told about his hotel witch is TRUTH definitely considering involving the news channel with this place I have so much to EXPOSE!
