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July 2023 by M Gordon
Went to the quick lane service to get an oil change. Was the first in line and was checked in at 7:02am. The bronze oil change package was completed and my truck was run through the car wash. There was no additional work done on the truck. I did not check out and leave the dealership until 9:50 am. The work was done and the truck runs great but almost 3 hours for an oil change service is excessive.
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April 2023 by Megan W.
I have a Ford Fusion and had some open recalls. I called the office and spoke with Sydney in the service department and she was extremely polite and friendly. My appointment was scheduled and as time went on, I got my schedule mixed up and came in the day before my appointment. They were accommodating and allowed me to drop off the car even though my appointment wasn't for the next day. I cannot say enough good things about the experience I had. Will continue to be a Ford customer because of this!
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February 2023 by Mike B.
Bought a truck in August of 2022. Paid almost 1k in fees for title, out of state title etc. Title was never sent to my credit union. Months of calls from myself and credit union yields no result. I leave a bad review online. Get a call that day. They tell me it went to Vermont. Not a single piece of information was the same other than the city name vs. my credit union. Credit union in Vermont transfers it back to dealership so they can reissue to my credit union. Here we are 7 months later, no title. Wont return calls etc. This place is unreal. I want my fees returned as well. I've probably spent 20 hours chasing this around and it's still not resolved. Horrible.
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February 2023 by Dylan Crossan C.
Took our car to get serviced. 1 tire was needed replaced takes an hour and a half to put on new tire, place back spare tire in vehicle. After all said and done a total of 1 hour and 45 minutes ; walk out and find tire lube all over rim and no decency to wipe it. Dealer doesn't care clearly. Fair warning for those who actually read this, prepare to wait or get an Uber home. Fairly simple task and took that long? good luck with anything else.
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January 2023 by Sean B.
It seems to me that the only way to get this dealership to respond is to use social media and reviews. I am not asking for free stuff, I just want the problem fixed.To start, the buying process was easy. We looked online, liked what we saw, asked about it, scheduled a test drive and bought it. They even found better financing for us on NYE. (I didn't like the fine print for their online pricing but it was clear and I missed it.)The good ends there. Before leaving, we were told the plate would be sent to the dealership and upon receipt would be overnighted to us. I received several emails begging for a 5-star review. After receiving one on 1/19/23, I responded asking about our plate and received a text stating it had not arrived. A little off putting but you can't make a state DMV rush, right?Imagine the surprise on 1/23/23 when we got a property tax bill (that didn't happen with the last car we bought until the following year.) In addition, the bill stated that the registration and plate were a "limited registration" and would expire on 3/31/23 if not paid. What plate, we have not received it yet?More shocking was that one of the names on the property tax bill wasn't mine. They registered my husband and another customer to our car. I tried to call the dealership. After being sent to voicemail several times, a receptionist collected my information and said she would send everything over to Gina, the title clerk.Since I had positive prior communication via text, I sent a message. It was terse but to the point. I text that apparently the title clerk screwed up, also making it clear that it was no wonder the plates haven't arrived because the car was improperly registered. They responded, "They told me that everything was fixed and they would mail out the plate. Overnight it." After a back and forth, they asked if I would like to have one of the finance managers call me.Ahmed, called me moments later and explained that the taxes and fees collected during financing cover the sales taxes and that we would have to pay the property taxes. HMM, OK?? I asked why the car was incorrectly registered. He assured me that he would look into the situation and call me back. 30 mins later, Gina called. She said she received the plates, was aware of the issue and was fixing it. (The text I received said the issue was fixed.) She assured me she was on top of it and it would take 24-48 hours to fix. She promised to call ASAP with info and to get the plate and registration to us. She wanted to make sure the plate wouldn't need to change before she sent it. She got our numbers again. I expressed my concern for the error and told her I work out of state a lot. She said she would take care of everything.Thursday 1/26/23, I called the dealership for an update. I left a message. Gina returned my call later and said she was still waiting on a response from DMV. I reminded her the temp tags expire on 1/30/23. I asked if another temp tag could be issued and was told no. She did say that if the tag expired to make sure the purchase paperwork was in the car and explain the situation if the police pulled us over. She told me she would have it fixed in 24-48 hours.Monday 1/30/23, I tried to contact the dealership but was passed around. I left several messages without result. I finally reached Brenda in reception at 6:41PM. She told me that Gina and her boss, Stacy, were gone for the day but she would text them so they were aware I called. She also told me she worked with them the next day and would ensure someone returned my call. I gave her the number.Tuesday 1/31/23, still no return call. We have tried and no one will take our call, in some cases no one even speaks we just end up in a voicemail box that hangs up.To make it worse, DMV and the county tax office said they have received nothing to fix the error. Both referred me to the local tag office with hopes they can help. Our local officers have instructed us not to drive the car. The registration is expired. Sadly, I have a new two-ton paperweight sit
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January 2023 by Angel K.
Worst service experience ever!!! The transmission in my 2017 ford escape died so I had it towed to Huntersville ford. No communication or updates. They had my car for 6 weeks and I had to constantly call for updates and could hardly ever get a real person, only recordings and no call backs. When I did get someone they were not friendly at all. They have no loaner or rental cars so if you don't have a spare car you're out of luck. When my car was finally ready to pick up, they handed me the keys and did not tell me where in the whole lot it was. I had to ask them to bring the car to me and they acted like it was a hassle. Because of this experience I will never buy another ford.
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January 2023 by Cesar Guerrero
Went for full service, they didn’t replace the oil filter and didn’t rotate the tires neither. Talked to the manager and he insisted they did so I just walked away. Can’t trust this place anymore. There is a picture of the “new filter” and video of the untouched wheel after doing the tire rotation.
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January 2023 by Jed P.
I took my 2015 Ford F-150 in because the alarm started going off in the mid of the night for no reason. They informed me that there would be $120 diagnostic charge, which I can understand because people may choose not to do the repair then do it themselves or find a cheaper place to take it. They informed me that the hood latch needed to be replaced, I asked them how much was the latch, they told me the cost was $143.88 plus labor and that they had the part in stock. I told them to go ahead and fix it. When I arrived to pick the truck up, I was completely shocked at the $550.05 invoice. $120 Diagnostic fee$143.88 Latch $257.10 labor$29.07 tax$550.05 TotalI asked for the service manager and showed him the invoice. He proceeded to info me that this repair was far more involved, and that the wiring plug for the hood latch had to be fished all the way back and that there was quite a bit of the grill that had to be taken apart to get at everything. I told him that I didn't believe him and that I wanted to see my old part. After some procrastination he said he would try to find it, but that the mechanic had already gone home. He returned with my old latch and I already knew it was simply 2 bolts and the wiring plug 2" away. I said how in the world can you justify $ 257.10 in labor plus $120 diagnostic fee. I know this would take no more than 5 minutes, but I understand if labor was broken down in 15min increments, but $377.10 no way. After debating with the service manager for 20 minutes, he said let me see what I can do for you. He came back 5 min later saying he was able to remove the diagnostic fee since he felt that's what I was most upset about. I was so pissed at this point I said that's fine, paid the $430.05 bill and told him that I will not be coming back. He never admitted that he was wrong and acted like he was doing me a favor. I normally never do reviews, but after my wife looked at the reviews and saw how bad they were I felt it was necessary. Hope this helps someone from not getting taken advantage of.
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January 2023 by michael berry
Gr8 service ask for Tim. Good guy.Thanks Tim
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September 2022 by anisa b.
TERRIBLE service if I could give it 0 stars I would. It took months for a simple 2 hour service to get done. They don't answer the phone in the service department (took 3 days of calling for someone to finally reach back out to me) my part was put on back order for over a month and nobody told me. And then the person helping left the company and nobody switched my claim over to a new representative. Terrible terrible operations!!! Go somewhere else. They kept trying to offer additional services instead of working on what I initially asked.
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July 2022 by Steve W.
NOT THE SERVICE A CUSTOMER DESERVES. I called 2 weeks ago to set up a visit to repair my driver side door handle--getting out of car a month ago, the door handle (inside) cracked and broke, it lost tension, and it was obvious the handle needed to be replaced. The first appointment was today August 1. When I made my appointment I asked how long it would take to repair--1.5 hours was what I was told. I arrived today. I waited a few minutes at quicklane and then was told oh, you have to check in inside. Neither service person was at their desk. Another 5 minutes later a service advisor came and I told him about my appointment. He asked if I was leaving the car. I said no, I was told on the phone it would take 1.5 hours to repair. He said I'd have to leave the car ALL day, they might not even have the part, and first they'd have to diagnose the problem. WHAT?! I pondered my options and was told the DIAGNOSIS (of my known broken handle) was $160--ok I said how about you figure out what you have to do, and once we get that figured out, I can decide what I'll do ahead. I was trying to cut my losses for the time and scheduling I had already put into place to come get my handle fixed. While waiting, about 30 minutes I decided to google broken F150 (2011) handle. A minute later, putting in the model, I found the part for $50 online. Then I googled how to replace a door handle on an F150 (2011 type models). It became apparent to me, everything I was being told was ridiculous. Diagnosis? I didn't tell you my car was making a funny noise; I told you the handle broke on the inside, the plastic piece cracked there is no diagnosis. It needs a new handle. So I went back to the advisor and said hey, I'm not comfortable staying here, what I was told on the phone is not what is happening--I want to take my vehicle and leave. Wait, wait, the tech is almost done, yeah he says your handle is broken. And we do have the part in stock ($115). How much to repair it? $600. WHAT? I'm not an auto mechanic, but I do have 25 years of schooling and training, the video I just watched, MAX, it shouldn't take over 1.5 hours to repair (what I was told when I called to make the appointment. What's the breakdown of $600--never fully got the answer, $115 for the part, tax, shop fees, labor.... Sorry, I'm taking my car. One of the managers, who was present for a lot of this discussion then said what do you think would be a fair price--I said my local guy I'm sure could do the whole thing for the most $300. Somehow, the manager, then said there was some kind of mistake on their estimate, they could do it for $361 (labor $246, part $115, + tax it was $391.12; it took another hour+ from that point, so my 1.5 hour quoted time was now 2.5 hours. So what went wrong? EVERYTHING. 1. customer asks how long it would take to fix handle, told 1.5 hours when scheduling; stick to what you tell the customer on the phone. 2. Don't tell someone with a broken handle you have to diagnose it for $160 3. Don't tell someone they have to leave their car all day to fix a handle which takes max 1.5 hours. 4. Be sure your phone people and service people are all on the same wave............even proposing to me (as the service counselor) that the obviously cracked handle needed to be diagnosed, this is how we do it here.......all ridiculous. Manager told me this is how the techs get paid........really, they get paid and you charge me $160 to tell me what I told you, that my handle is broken. 5. Don't lie to me and tell me that the door panel had to be taken off to diagnose the problem----later they told me the tech said he didn't take the panel off to see the broken handle. Of course, I told you it was broken. 6. Don't tell the customer the cost is $600, not even have a breakdown, then ask them to tell you what they think is fair, and then change the cost to roughly 1/2 the price you first quoted them. Very poor job today. And if you've read this far--other things that have happened with service at Huntersvill
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July 2022 by Christopher R.
I paid $10k over sticker for my 2022 F450 and added a front lift to the vehicle. The lift was done improperly and our alignment was not done. Now my two front tires are ruined and Huntersville told me to shove it after I asked to have them replaced! Spend $120k on a truck and get this treatment!!! Wow ! Never buy car here!
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May 2022 by Gary J.
Called to ask for referral or if they work on my 2014 Explorer XLT 2nd row captains seats. Seats will no longer fold down. Was told on phone that she wasn't sure they worked on seats but could schedule me for a diagnostic service. If they couldn't fix it, then they would refer me to a 3rd party. Glad I asked about cost and refund if found they didn't work on seats. $160 diagnostic fee even though she wasn't sure they even work on seats. Not refundable if referred to a 3rd party. Fee is applied if they do find that they work on seats, not if they don't and again, not refundable... You should know what your company can provide, don't charge your customers for what can't or may not be able to provide. We pay over 50K for these vehicles, you need to be better informed about your services and not charge the customers for you to learn...
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May 2022 by Marty L.
We scheduled a airbag recall to be performed on our car and received multiple confirmations through emails, then we show up and they say that we don't have an appointment, simply pathetic, incompetent. Now we have to take another trip down there to do it, more time and effort wasted.
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February 2022 by Gregory S.
I found what looke like a decent deal on 2021 Toyota Tacoma on their website. I emailed them and within 15 minutes the internet sales lady called me and the truck was there and available and I scheduled a next morning appointment. At 9:15 am the lying sales manager (Eric) called me and said the vehicle was all cleaned up and would be pulled up next to the showroom for me to purchase. I immediately went to the bank and transferred funds in order to pay cash. When I got there and waited half an hour a useless dumbass named Ahmed said he couldn't find the truck I wanted but could show me other Tacomas that were older with much more miles ,less options and more expensive. I asked him where was the truck I had an appointment to purchase and he said they sent it to Asheville Ford. I called Asheville Ford and spoke with the sales manager named Zane who was very nice and helpful and he stated they never received any used cars and said they only on rare occasions get new vehicles from Huntersville Ford. I called Ahmed and asked him why he lied to me and wasted my entire morning and all he could say it went to auction LIAR! They still show on their website show the truck is available . These people are total sleazy lying scumbags. TRUST ME STAY AWAY FROM THESE CROOKS!
