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February 2024 by Paula Moore
I just left Rack Room Shoes in Huntersvilles on Sam Furr Road. I told the lady what I wanted (water resistant skid resistant for work). She showed me the selection and left. After that she walked by me not offering to see if I found anything I was looking for or anything. The lady at the cash register did the same thing. She came out on the floor and asked several other people that were in there: Have you found what you’re looking? Let me know if I can help? I even asked her if she was going by me because she helped and she ignored me. I found what I was looking for but I didn’t like the attitude. So I left.
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February 2024 by Fernando Santos Sanchez
The store is not stocked and the service is conspicuous by its absence
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January 2024 by john mcelfresh
Very helpful people. Great teM.
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January 2024 by Anna
We buy all our children's shoes here. We have 9 kiddos and each one needs every day shoes, dressy church shoes and school shoes. We always get good deal and I love the points you receive here. Just spent money and got $45 bucks off
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December 2023 by teresa fisher
My daughter and I always shop this location, spend. Unbelievable money but after our encounter with assistant mgr this evening, we will never step foot in there again. I was going to get her 2 pairs and needed to order them. : 1 pair Hey dudes & 1 pair of birkensock sandels and this middle aged thin ride nasty assistant mg I made myself very clear to my daughter and other staff, we will never step foot in this store again. I also made it very clear to the assistant mgr as well and we walked out. I hope this gets to the regional mgr and they reach out because this experience was ridiculous.
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December 2023 by Jay LSomething
Seemed unwelcomed in this store I must say, good stalkers but surely not trynna help. Lady walking out with me said on phone to someone that they seem so unfriendly.
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December 2023 by Robby M
This place has some really good deals on shoes. They have buy one and get 50% off the second pair right now.
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November 2023 by Jorge Hernandez
Love this place! Manager was quick and attentive. I bought a pair of converses and ordered some timberland boots that just arrived today! Everything was amazing and I recommend this place to everyone
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June 2023 by Mylo Cook
Didn't have good shoes. They got rid of alot of the good shoes
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June 2023 by abby mulligan
Terrible customer service. Kathryn the “team lead” is a disgrace to customer service. Raising her voice, making wild gestures and screaming at me over a shoe exchange. At the very least some additional training needs to be done before allowing someone that incompetent and emotionally unbalanced to continue to represent your brand.
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April 2023 by M M
One of the better Rack Room shoes location in the Charlotte area. Staff were friendly and helpful during my visit. Shoes were stocked in both kids section and men’s. They did not have a certain size, I needed for shoes and they were able to order them with FREE shipping. I received the shoes in 2 business days since the Rack Room distribution center is located in Charlotte.
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April 2023 by Leslie White
The staff is rude. We have always shopped Rack Room due to the BOGO. We understood the brands that aren’t eligible for BOGO and bought a pair of Crocs, then spent almost an hour searching for a 2nd pair that would be eligible as the 2nd pair only to get to the checkout and find out they weren’t eligible because not only does it have to be one of the off brands but it has to be the lesser expensive pair too- so the $5 higher priced off brand didn’t qualify. So dumb- we won’t be back.
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March 2023 by Seraphina SB
I don't find what I was looking for today bit they do have a great selection of shoes! I also loved that the employees greet you upon entry and wish you well when you leave. The prices may appear a little high depending on your budget but they are a better quality then other places I've been like shoe carnival in my opinion.
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February 2023 by Joyce Hayes
Walked out last night and decided not to spend my money in an establishment that does not value their customers. Thesales associate was rude and very condescending at checkout. I don't believe in spending money where people feel they can treat you badly.
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February 2023 by Joyce H.
Walked out last night and decided not to spend my money in an establishment that does not value their customers. The sales associate was rude and very condescending at checkout. I don't believe in spending money where people feel they can treat you badly.
