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January 2024 by Zac K.
A small business with tons of personalization options and fantastic personal touches! I knew I wanted my wedding band to be unique and when looking for options Rustic and Main stood out above everyone. I ordered a custom ring from their tons of options. I chose a titanium band, makers mark barrel inlay, and USS NC Teak inlay. For such a custom option they have very competitive prices and also have great prices for some predesigned rings. They sent me tons of communication about the process, even down to letting me know exactly who was making my ring and what makes them special. Shoutout to Brad! The ring came pretty quick for a custom item and I couldn't be happier with the purchase!
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November 2023 by hannah wheeler
I do not even know where to begin - Y’ALL! 10/10!! When my fiancé and I started talking about what kind of wedding band he wanted, he decided he wanted something more personal and sentimental. He thought it would be cool to somehow incorporate sand from the restaurant we went to on our first date/same place we ended up getting engaged, a shell from a beach we went to on our first date, soil from our first home, and a rock from our wedding venue and making them into the ring. We had ideas about how it could look/work, and searched so hard to find a company that could bring this vision to life for us. Rustic & Main did just that! From the start, I called and spoke with Carolina who was SO helpful, informative, patient, and kind. She talked me through the process, went over all the options, was transparent with pricing, and then emailed me a list of everything we had discussed. When we placed our order, she double checked for us that everything looked right and ensured we would be getting exactly what we wanted. Phoebe was the craftsman that worked on our ring and we could not be more impressed with her work! The top layer of the ring is the sand, the middle layer is the rock and the shell, and the bottom layer is the soil. When we told them our ideas, they were confident they could make it work and make something unique and beautiful and they did just that! They truly can make your vision come to life and make super unique rings out of so many different items! I cannot say enough good things about this company - shop with them and trust them for one of the most sentimental, meaningful items in your life! You won’t regret it!! Thank you, Rustic & Main!! We will cherish this ring for forever!
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November 2023 by Garrett Coulter
I want to say this company is amazing to work with! We placed an order that arrived with the ring stolen from the box. Called them and without hesitation they made another ring and delivered it at NO Charge. The second ring arrived and the UPS driver placed it on a gated front porch with dogs who ate the entire box. We never found the ring….. we filed a claim with UPS and a third ring was made. It arrived today just 3 days before our wedding and it’s absolutely amazing! As a Veteran I wanted something unique, and symbolic to my service and that is exactly what I received. Thank you Rustic & Main!!
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October 2023 by Stan Norton
Ordered our weddings rings a few months ago...we got them tried on once to confirm fit.....officially put them on Oct 11th and absolutely love them..my now wife is way happier with these then any diamonds. Was great we were able to look and choose colors and themes and customize to our likes. I will be back in a year to pick out an anniversary ring.
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October 2023 by Ryan Smith
Prone to scratches way too easily!The resin used in my ring makes the material that I picked to appear incredibly darker than what it should be. The scratches incredible way too easily, I end up wearing a back up silicone ring ($50) and can’t wear this ring ($800).Also, I received an email asking for a review of the ring in exchange for a free leather ring. The email only states to “simple just send an email of your review”. I’ve been following up with R&M support since April, it now mid October and customer support is now telling me the “they do not accept email reviews”,”go on a just now provided link to leave a google review. Too much of a headache for free leather ring and a “nice ring that I will now probably have to have serviced monthly for daily scratches.
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October 2023 by allison agostino
Love this company! I ordered my fiance's custome ring and it was such an easy process. The customizer portion of their website is very easy to use. They sent rings sizers for free to get an exact fit and made it really easy to update the order with his size. Customer service has also been very helpful. I haven't received the ring yet but I trust that it will be amazing!
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October 2023 by Nicholas Hughes
Went to the opening the other day. The place is magical. Only wish I could have stayed longer.Reminded me of walking into my grandfather's tool shed to see the absolutely wonderful pieces of equipment, and gear lying around.Created a fantastic sense of nostalgia. Go, you will not be disappointed.
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June 2023 by Ivan Konermann
The jewelry creations are amazing…the team that works with the customer (specifically Tyler) is not. We came in to talk with Tyler and he didn’t even introduce himself and talked about staying up too late playing video games. We did our best to stay focused on finding a nice ring.When we called back today to order a ring, Tyler said that his notebook was MIA and he didn’t have notes on what we had talked about.If you have a lot of patience or live close by and are willing to sort through this, great. We are looking for other places to take our business.
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June 2023 by Midcard Jobbers
My wife didn’t want to buy a wood wedding band because she claimed it would break. I was adamant that it wouldn’t. Boy was I wrong cracked within 6 months from normal wear. Rustic and main did repair it and came back great. After another year of normal wear it got a chip. I notified them and thus time they wanted pictures which I sent and after a couple months of trying to contact them (they claim my emails were sent to spam) they finally said they would repair for $75. What happened to a lifetime warranty? I will be buying a new band elsewhere. There was a silver lining to this which was me letting my wife know she was right from the beginning. She will never let me hear the end of it.
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May 2023 by Tara Wulff
Customer service is outstanding! Personable. Superb craftsmanship. I would highly recommend.I had a custom band made for my fiancé.
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April 2023 by Kristen Judge
Absolutely beautiful products! Husband and I got custom rings for our wedding and they are lovely! We used wood from bud family farm- the customer service was awesome!
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April 2023 by Sara Grey
I ordered a custom ring for my fiancé and it is absolutely perfect. The communication from Carolina throughout the process from helping me decide and find the right material, to placing the order, and making sure all the details were correct was great! The quality, appearance, and comfort of the ring are 5/5, and the personalization options and customer service can’t be beat. Can’t recommend enough!The ring I ordered is a 3-inlay, wide center, with providence lavender, Jack Daniel’s (center), and imperial diopside (green) in a titanium band.
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March 2023 by michelle perry
So happy with the custom ring I made for my fiance'! Perfect representation of him. White gold engraved 3-inlay with MaCallan Whiskey Barrel and USS North Carolina Teak wood.
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March 2023 by Chris Hunt
It’s a beautiful ring but I incurred damage from normal wear and apparently did not inform them soon enough. Now the repair will cost $75, if you purchase from them you need to let them know immediately if there is damage to the ring so you can attempt to avoid the high repair costs. And be delicate with it, it’s wood and I feel as though my ring was not damaged in an “incident”.
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March 2023 by Jac G
Do not recommend - My now husband found the ring he was extremely happy with, a bit unusual and unique. We are not in NC, so had to order online. We did our due diligence, got him sized at 3 separate jewelers before ordering. When we received the ring, it was not accurate sizing at all. Rustic and Main uses their own sizing matrix. We reached out to see our options, as our wedding date was fast approaching. They informed us that there wasn’t much, they said we could absolutely not use the ring for photos, as this ruins the ‘specialness’ and we would need to use a stand in. That we would need to send it back to have it properly sized (understandable) but would be a $75 fee. After I reached back out a few weeks later we were informed that the fee was actually $150, and needed to pay the difference. I followed up outlining their own communication where we did exactly what was asked, and didn't hear back. Finally reached back out to the general email after another few weeks and got a response clarifying what was trying to be accomplished, after responding that we just want his ring and that we had done everything that was asked and again, never heard anything back. I had gone over a month from hearing anything from the company, they have their ring back, and all my money, and had quit responding. The only thing that got them to respond was a negative review. In which they called, again, even after asking to only be communicated with by email. Communication seems to be an ongoing problem with this company in general.
