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February 2024 by John Huffman
The folks here are lovely. It's the only place I'd dare bring my toddler for a haircut. He loves it!
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January 2024 by Katie Harvey
I want to like this place because it appears clean, and it’s conveniently located. The stylists themselves are hit or miss. I specifically say no products, and products are given. I ask for my little boy’s hair to be left long in the back so it doesn’t stand up. An hour after we leave and the mousse I said no to (but the stylist forgot and added) - his hair is standing up in the back. This place is far too expensive and the service varies. Heaven help you if the online system is down. Calling in to get help is pointless. They make it very clear it’s a system and they know nothing/can do nothing. You can’t fault the stylists for this, but it seems like a major flaw. I keep trying to go back, and shame on me. I rather go to SportsClips for a $12 cut - the inconsistency is warranted at that price.I won’t go back and asked to have things fixed, because - the only thing they can do at this point is make it shorter (making the cowlick worse) and I don’t even know how I would book that online. Like I said, I won’t bother calling them.Clean and entertaining for small children, but for the price I will bring my own iPad and lollipops for a less expensive trim.Service: Kids' cuts
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January 2024 by Alicia Timmerman
We had an appointment scheduled for my son. My husband took him along with my 4 year old and God forbid my 4 year old had to go the bathroom resulting in my my husband arriving 5 minutes late. They supposedly have a 5 minutes grace period but the clerk told him when he didn't arrive right at 4:40 they took a walk-in (no 5 minute grace period). My husband left 40 minutes early for this appointment because it's almost Christmas and traffic is insane only to get there 5 minutes late and be told to reschedule! 1 star. The place smells like lemon cleaning chemicals and the haircut we got the 1st time wasn't even that great, but thought we'd give them another shot since they're designed for kids. We won't be returning... ever.
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January 2024 by Vanessa Cain
Charlotte always does a great job! We moved here about a year ago and it’s the only place we take our 5 and 3 yo. I will say, they are fairly strict with appt times and Birkdale is BUSY so plan 10-15 minutes extra just to find parking and get into the shop! We always do that and haven’t had issues.
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January 2024 by Jenn Androwick
This is the best place for kids to get a cut. My 17 month old grandson's hair was cut by his other grandma and boy did she really chop it to pieces. It was awful. The young lady who fixed it was great with him and did an excellent job. You can't even tell is was butchered I believe her name was Brittany. Go see her. She's wonderful.
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December 2023 by Satya PV
Very nice and skilled hairstylists at this place and they take good care of kids .
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December 2023 by Crystal Starr
I’m giving 1 ⭐️ so I can leave a review.I was 6 minutes late for my daughter’s appointment due to traffic. I attempted to call 3 times on my way. No one answered and no voice mail is set up. My daughter’s nurse wheeled her into the shop while I parked my vehicle. My daughter’s nurse calls me before I can get into the building from parking the van. She was told by Charlotte that they can not do lap haircuts. She said they are too dangerous. When I arrived in the shop, Charlotte proceeds to tell me the same thing. She also mentioned that I was 12 minutes late for the appointment and they only allow 15 mins per haircut. She stated that that only leaves 3 minutes for a haircut. She stated again that it didn’t matter because they can’t cut her hair on my lap. My daughter is wheelchair dependent, she is unable to hold herself up and she is choosing to discriminate against my child. I asked her again does she realize that she IS IN FACT discriminating against my daughter because she can’t sit unassisted. I asked for the general manager’s number. She told me she was a manager. I said I need someone over her. She said I could call but it would not matter. She mentioned us being late again. I asked her which one was the issue the lap cut or us being late, she replied both. She reluctantly gave me the owner’s phone number. I spoke with Steve. He arranged for Diane to cut my daughter’s hair. She did a great job.Clearly, Charlotte needs to be educated with ADA. Imagine how my daughter felt being told that she couldn’t have her hair cut because she couldn’t sit in her own.In reading some of the reviews, this isn’t Charlotte’s first complaint.This is absolutely DISGRACEFUL.
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December 2023 by Steph “Steph” Almonte
Great haircut from charlotte
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December 2023 by Gabby Huffstetler
Brought my daughter here for her first haircut yesterday and I was not disappointed. I loved that they have the first haircut package for my personal keepsakes. The real shining star here was our stylist. Brittany was absolutely amazing. Super friendly and did so great with my daughter. She was patient with my daughter and with me and my mother taking pictures the whole time lol. She even blew bubbles behind us in the end so we could get a picture of her smiling. She gave great professional opinions on my daughter's hair and what would look best with what we wanted. She really went above and beyond for us to have a special experience and I'm so grateful.Services: Kids' cuts
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December 2023 by Helena Franco
We went in today for the first time for my two year old’s haircut and I want to compliment the incredible team. My son was quite challenging to trim and they did an AMAZING job and were incredibly sweet!! Highly recommend.
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December 2023 by Sylwia Surowiec
Terrible haircut, awful layers. Will not recommend.Service: Kids' cuts
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December 2023 by Eden Trejo (edeliciouss)
Amazing place in all of the possible ways. Thank you!
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November 2023 by Sheena
Great place. My boys looked great afterwards. Definitely recommend.
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November 2023 by April Sweetman
Got stuck in traffic accident , they were able to work my grandkids into the schedule without affecting others. So appreciative. Diane was great. Britney took great care with my 8 year old grandsons specific hair requirements as he relayed them to her.
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November 2023 by Samantha Hower
Great staff. Mainly Stephanie. She's wonderful
