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November 2023 by paula wms
I visited this location. David was very professional, personable and knowledgeable about the best product offerings for my office. David provided excellent customer service. The entire team ROCKS, including the manager! If you visit this location, ask for David. He'll take good care of your service needs! ?
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November 2023 by A Teacher
Great service from experienced employees. They were willing to go above and beyond to fix my phone. Thank you.
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November 2023 by OrganizeYurLife
Staff was helpful. They also sell Cell Phones now.
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September 2023 by K. de la Vega
Went in to return dead cable box, and young man behind counter was very helpful.
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September 2023 by Ginny Wasilewski
Good customer service but than got a message that I did not return my equipment. Well that was the reason for my visit. Duh! Lots of phone calls later problem was resolved. Does anything go right the first time this days?
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September 2023 by Samuel Cooper
The employees will tell you there is a $45 restocking fee and charge you over $50 and when trying to resolve it with spectrum they will tell you there is nothing they can do so save yourself the trouble and just go with anyone else for Internet and phone service
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August 2023 by Silvius Sirbu
Horrible service. Staff lies. Drove from Mooresville to drop off a modem to be told I have to go to ups and they can't take. Meanwhile, they're boxing up a modem for someone else, and the ups store informs me they can take it but don't want to do the paperwork.
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August 2023 by Jason Miller
Shieen or however you spell his name. Is the most disrespectful and rudest person I have ever had to deal with. This individual sat on his butt the entire time I was in the facility talking to people like they were dogs! All the other employees used yes ma'am/sir but not this clown. He should be relieved of his duties immediately and be given sensitivity training or training to help him become more human and be able to handle interactions with other humans. THIS is not good business which is why you're losing customers hand over fist!
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May 2023 by R Emmett Willis
Very friendly staff that unfortunately work for a terrible company. If you have to visit a spectrum store, this location is the best option for your bad day.
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April 2023 by Jake Hall
This is a rating of the service, not the store or employees at all.Spectrum is the worst.Employees are always nice and helpful, but in 2 years of having service, the price has gone up $30 a month, and I have had to switch out my router and modem 8 times. The internet never worked consistently.
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April 2023 by Scott Hilt
PRO TIP: If you need assistance with TV or Internet service save yourself the time waiting in this store and schedule a tech to come to your home. The Spectrum Mobile customers take forever to service and you’ll end up waiting literally HOURS for a simple equipment swap.
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April 2023 by Hannah
Came to this store to switch a modem there is 3 employees there but only one is working with 10 people waiting to be seen. Customer service is trash!
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April 2023 by Mary Snyder
We just changed over to Spectrum. Very happy with my new S23+ Android phone.
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March 2023 by Matt LoTruglio
Spectrum told me to just swing by and drop off an old box I get to the store there are employees standing all around but I have to wait in line to hand them an old box best part was nobody was in the store but employees!! They must hire from the DMV
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December 2022 by Nanci Accetta
Nicole Lee was awesome. She was very professional and helpful. Especially with a difficult situation.
