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November 2023 by Shahab A.
No professionalism . What happened to customer is always right ?? The girl upfront didn't even look at the email which I tried to show that shows my appointment and she hands me the print out that she did respond two days back to let me know another date . Ridiculous parking availability
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September 2023 by Diana Merrifield
Tuffy has always taken care of all of our cars and they've never let us down. Twice, a dealer couldn't figure out the problem with our cars, and they fixed it no problem.
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September 2023 by Emily Bryant
I’ve been looking for a reliable shop to take my car to when I don’t have time to work on it myself. I had a great experience at Tuffy. Lara thoroughly explained everything they were doing, the prices, and how long it would take. They were fast and the cost was reasonable. The staff here are all very knowledgeable, and nice! Thank you Tuffy of Huntersville!
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September 2023 by Olivia Dula
After talking to Lara to get an appointment set up, (very quick, easy, and pleasant conversation) I not only knew every single problem with my vehicle but was provided pictures (printed as well as sent through a link) and a solution to every issue. This shop is thorough and honest. I feel safer knowing I can take my vehicle here and they will do everything they can to get me safely back on the road! Thank you Lara for providing me with information that no other shop in town could!
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September 2023 by Ashlyn Williams
Came in for 1 new tire. Nothing special. I then come to find out I had over $3,000 worth of repairs I needed to get done. But instead of them telling me I needed all of that to be done the same day, they told me what absolutely needed to get done and what could wait. They worked with me and also got me the parts for the best price possible. I am very thankful I found a good shop nearby that actually cares and isn’t just in it to get more money out of their customers! They also went ahead and did my state inspection for me the same day so I didn’t have to go back out the next week. I will recommend this shop to my friends & family in the area from now on!Services: Tires
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July 2023 by Casey Smith
Great service! Ordered a set of shocks/struts for my truck, and Tuffy’s was able to work me in their schedule two days later to install them and align the vehicle.Service: Steering & suspension repair
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June 2023 by WhyIsThisHappening?
Head lamp needed replacement in addition to state inspection. It was completed with no issues and at a very good price compared to others I looked into. They communicated with me and provided updates every step of the way via text and it was very convenient, even provided recommendations for additional services. With a simple tap of yes or no, I was able to select what I wanted completed on my vehicle. I was even able to pay online and save myself a wait when I went to pick up the car. They were so good, I recommended to my wife to go get her breaks checked and repaired the very next day and we are pleased with that service as well.Service: Vehicle safety inspection
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June 2023 by Charlene Lafferty
Ben and his team were great. Stopped in to schedule a time to look at the suspension on my sons car. They were able to look at it right then with no appointment, and were able to schedule the repairs the same week and work between my son’s schedule. Repair was done in the time frame they gave me and we are very satisfied with the service we received.Services: Steering & suspension repair
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June 2023 by Annie Illing
I called because my A/C was blowing hot. They got my car in the next morning and fixed it quickly. Lara clearly explained to me what needed to be done, why, and how much it would cost over the phone. All of my questions were answered, I felt very respected, and the price was fair by what I researched online.Service: Air conditioning
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June 2023 by JoAnne Edsall
Very nice people and auto repair shop. Lara was friendly and welcoming. Took care of getting vehicle in for inspection and what needed to be done with a consultation with Ben . The guys did a great job fixing the vehicle repairs.The waiting room is nice and clean.Coffee to brew. And condiments.Magazines to read. Nice bathroom .Good place to go. ?Services: Auto exhaust system repair
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May 2023 by Kiandra Bartlett-Perry
Ben is so awesome!!! Not only did I receive good customer service but this guy really knows his stuff. I took my mustang thinking that I had broken fuel line, but as soon as Ben looked at what it really was, he told me exactly what I needed to hear. It was nothing that I expected. As being a woman not knowing much about cars, Ben could have have been like every other mechanic and just took my money. But instead he was so helpful and knowledgeable. I take both of my cars here and every time I bring either car I get fast and accurate service. This place is such a blessing. Thanks again Ben for all that you do!
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May 2023 by Morgan Tighe
Professional and friendly service from the very first phone call! I made an appointment to patch a tire, and they had it fixed in 15 minutes or less. I hit a nail and it was such a tiny hole, they did it free of charge. They were amazing, quick, and kind. 10/10! I’ll definitely be back.Service: Tires
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May 2023 by Julie K.
Thank you Ben for getting the tire issue on my charger resolved. I know it was time consuming but all your help is appreciated. I love my new Falker tires
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April 2023 by Courtney Morgan
Stopped in after driving 11 hours from Michigan. Not only did they fix my problem, but made sure my car was in good shape to return home. Highly recommend this shop! My car is driving like a dream now. Thanks so much!Services: Auto engine diagnostic
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April 2023 by ryan borawski
Ben and the team are awesome. We’ve brought our cars here for a while with a great experience. Recently, we had an alignment issue with our car after the oil change and Ben and the team fixed it immediately so that we’d be good for our road trip. Cars running great we’ll be back in the future.Service: Oil change
