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November 2023 by Greg B
This is the second time I had the same guy come fix my phone and he's Always very thorough when repairing my phone. Never have any concerns and my phone is like new again.They come to you as well. Weather it is at work or my home. They make it very easy and painless.And, best of all, it doesn't cost me a penny due to my plan!!
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November 2023 by Nick
Wonderful experience! I had the back of my phone replaced from being cracked. They were able to do it in a timely manner and were able to fix it as a walk in, it took about 15 minutes. Great customer service. Pricing was good.
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November 2023 by Brian H
This was a return visit. I had an iphone that was brought in for a screen repair/replace a few months ago. That screen eventually fell off, as in the glue didn't adhere properly. I was told the screen would be replaced via warranty, then an hour later I was told some ear piece was broken so the cost would now be $130. My complaint is that the "ear piece" would not have broken if the screen was installed properly. Additionally, my daughter was told by one of the employees that we were lucky they were going to replace the screen, there's no way the ear piece would be replaced.
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October 2023 by T Baber
For the experience and communication I'd give this place a 5 star. However, I would personally respect a "I don't know and I'd just be guessing" than, "well it wasn't that, but for another $100 I can try. . .". Granted, I don't have to pay unless it's fixed, but they had to know I'd done my homework with the knowledge I dropped upon entering. I just didn't feel comfortable with the "experimenting" on my sons PS5. Otherwise, the staff was friendly.
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October 2023 by William Watson
I waited 2 hours for my screen to be fixed, no problem 3 hours go by and they hand my phone fixed but couldn't get the paperwork approved even though Verizon sent me from statesville to Huntersville so they take my phone back and put the broken screen back in 5 minutes ?. Of course by this time I'm extremely upset and can't even use my phone to call Verizon or any other person. So from the back the employee is mocking me by saying "emotional damage". Have to drive an hour home to use a phone to call ubreakifix third party where they said the guys said it couldn't be fixed which was obviously a lie since they handed it to me fixed...
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October 2023 by kris V
Zero Stars - An Absolute Nightmare with uBreakiFixChange your name from uBreakeiFix to "iBreakeuPay"Upon discovering the damage to my device resulting from their incompetence, I immediately reached out to uBreakiFix to report the issue. However, instead of displaying accountability and a commitment to rectify their errors, they resorted to blatant lying in their responses.Their replies were riddled with false claims, attempting to shift the blame away from their actions. It was clear that they had no intention of admitting their mistakes or taking responsibility for the damage they had caused. Their complete disregard for the truth and their customers' concerns is not only unethical but also deeply concerning.Their replies were riddled with false claims, attempting to shift the blame away from their actions. It was clear that they had no intention of admitting their mistakes or taking responsibility for the damage they had caused. Their complete disregard for the truth and their customers' concerns is not only unethical but also deeply concerning.I urge anyone reading this to steer clear of uBreakiFix at all costs. They are a disgrace to the repair industry, and I would strongly advise against entrusting them with your precious devices. If I could turn back time, I would never have set foot in their establishment.My recent encounter with uBreakiFix was nothing short of a complete disaster, and I feel compelled to share my horrific experience with this company. If you're considering using their services, I strongly advise against it.Upon receiving my phone after the repair, I immediately noticed that my Face ID was no longer functional. This was a glaring issue that could not be ignored, and I immediately brought it to their attention. To my astonishment, instead of acknowledging their mistake and offering to fix it free of charge, they insisted that I pay additional fees to rectify the damage they had caused.This response was nothing short of outrageous. It was uBreakiFix's responsibility to ensure that my phone was returned to me in the same condition it was in when I handed it over for repair. They had clearly mishandled my device, resulting in the loss of a crucial feature, and yet they had the gall to demand extra payment to correct their error.I am utterly disgusted by uBreakiFix's actions and their complete lack of professionalism. To anyone considering their services, I strongly advise against it. My experience demonstrates that uBreakiFix cannot be trusted to handle your device with care, and they will not hesitate to take advantage of their customers when they make mistakes. It is a disgraceful way to conduct business, and I regret ever setting foot in their establishment.
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August 2023 by Nick Radkewich
It was a very fast and efficient service. I booked online, they called to confirm my device color and check to make sure the matching part was in stock. When I showed up they processed my device and quoted a time of two hours. It was ready at about 1:45. The checkout process was quick and the device looks like new. The staff was informative and did a great jobThe only negative, I was offered a $10 coupon online when I booked, but I was told I couldn't use it because I was having a Samsung fixed. Let's work that part out.
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August 2023 by Tamara “Tee” Corley
I appreciate the technicians honesty about the condition of my laptop. He could have encouraged me to pay for a service that would not have made much of a difference in my laptop's performance. Instead, he was honest about the outcome of getting it serviced vs buying a new laptop. He saved me from wasting time and money.
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August 2023 by April Xiong
Process was easy and smooth. Very convenient that they can come to my house and get my phone repaired. Casey was my tech and made it very easy for me.
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July 2023 by david cline
Your technician was GREAT! He was above and beyond on courtesy. And very professional, and even better, he was a little early and not late, with great service and fast time 15-20min.
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July 2023 by Mike Ladd
Counter person was easy to talk with. He clearly understood my iPhone 8's battery problem, and was able to get it fixed with a genuine Apple battery. It only took 2 hours, so it allowed me to do other errands.
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July 2023 by Michael Williams
Your technician was GREAT! He was above and beyond on courtesy. And very professional, and even better, he was a little early and not late, with great service and quality repairs.Mike
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July 2023 by Matt Berthelot
My daughter’s laptop screen (Dell XPS) went dark and stopped working. We thought we needed a new monitor or worse motherboard. We made an appointment online to bring it to ubreakifix, the appointment was confirmed via email and a phone call. When I brought it in, the counter person brought it in the back for one of his technicians to briefly look at it to confirm that the problem was monitor or board related. The technician, Austin, came out and showed me that the problem was from a loose connection that likely happened when someone opened the laptop to change the battery (which my daughter did when she was off at school). They tightened the connections and sent me home a very happy customer. There was no charge. This place is honest and efficient. I will definitely be back and highly recommend them for laptop, tablet or phone problems.
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July 2023 by Melvin Harris
These guys fixed both my laptops and installed my 2t ssd within the same day with a clean slated windows install. That's a big difference from the run around I got from the Northlake location who told me it would cost double and take over a week just to be looked at
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July 2023 by Cathy Hansen
Convenient computer repair, not just cell phones! I received great service at a very reasonable cost. Austin at the Huntersville/Cornelius are store was very helpful. I won't hesitate to use their services again. Thank you, Austin!
