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March 2024 by Emilio Gomez
I would not recommend this place to anyone. By far, the worst customer service and un professionalism there can ever be by an establishment. I went in for an inspection, and they tried to fail me by saying I needed new wipers. The wipers on the vehicle were just 5 months old. Felt more like a place trying to scam people rather than providing people with good customer service. Went to another location and got my vehicles inspection done with ZERO issues and no extra out of pocket expenses. I would go here for any reason at all. There are more options around this area that provide the same services.
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March 2024 by Mike D
Quick, friendly & professional...what more can you ask for?
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March 2024 by Justin Alexander
Valvoline in Huntersville, I would like to say this is one of the most positive service appointments I've had. They were kind, thoughtful and ready to help. From the moment I arrived, they greeted me with warm,friendly smiles and were very courteous and helpful throughout my whole service visit . I like to give a special shout out to Jaden and JR. They were great in assisting me, fast, friendly and very polite which I really appreciated!
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March 2024 by Abril A. Jiménez C.
Fast and efficient!!!
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March 2024 by Neil Persad
Whats the deal with $145.00 for an oil change on a 2019 VW Jetta?Grease monkey in Huntersville charged me $48 for the same service with synthetic oil.I left Valvoline and came back after getting an oil change from grease monkey in Huntersville for $48 for synthetic oil. I asked the child at Valvoline why do you guys charge so much he said it’s because it’s a European car. I said yes but this is a Chevrolet of German cars is probably one of the most popular cars you’ll ever see and it’s very simple and cheap to maintain. He said it’s still European and that’s all he kept saying over and over and over and that’s the price.I own 1 Range Rover and 1 jaguar. both cost $220 per oil change.VW is in the same category? Maybe I should sell them both to valvoline!Horrible service. go to Grease monkey! Or anywhere else don’t give your money to these fools, there were five boys working there younger than 22 and all work a complete bunch of fools
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March 2024 by Kiana Carson
The only valvoline I go to! I work by the one in Cornelius and I’d drive here any day! The people are always nice and helpful
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March 2024 by Laura Clancy
Drop your kids off with the other parent at Ninja Nation and get your car taken care of at Valvoline next door. Nicest guys, quick, convenient and checked in with me via text with anything that came up!
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March 2024 by Keosha Montgomery
This place was speedy, which is usually a good thing. But in this instance it wasn't. I had my "service" performed in approximately 7 minutes not because they were efficient, but rather negligible. They replaced my oil but that was it. There wasn't the usual wiper blade or tire pressure check, nor did they check my cabin filter. I was barely made eye contact with or spoken to. I've been here once before and had better service.
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March 2024 by Chris Hixson
My wife went for an oil change and NC inspection. They were going to fail the inspection unless she bought new windshield wipers because of "streaks.". I replaced the blades less than 6 months ago. The windshield was just dirty. After she refused to buy new blades she was accused of being difficult and the technician refused to do the inspection. A manager then came in and said that the Honda dealer tightened the skid plates so much that they couldn't even do the oil change. Yeah I really believe that one. Thanks for treating your customers so badly. Never use this location. Another oil change shop did the oil change in less than 30 minutes the next day.
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February 2024 by Weldon Jones
Beware of this place. Went for an inspection and they were going to fail my new car unless I bought a windshield wiper due to temporary streaks. When I said it’s because of some road dirt or oil and it just needed a wash, he got offended and said “that’s not my job”. Kind of funny and kind of not. Took my time and business up the road.
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February 2024 by Michael Dodson
DO NOT RECOMMEND for NC state inspections. Staff and Management is uneducated on vehicle classification types and makes assumptions which would fail an inspection.The Subaru Outback is not a sedan and is classified as a Mid-size SUV. NC state law states a SUV is allowed to have any level of window tint on the rear windows.The staff/Mgr state they fail any vehicle with tint less than 35% on any windows. This is not the law and this place needs to wake up and know your job.A Google search would have resolved the issue but they preferred to argue what a manufacturer classes a vehicle over their opinion of what a SUV is…17 years of business with this company and this level of service has lost a loyal customer.
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January 2024 by Mia Brock
Wish I could give them a zero star. I am getting a lawyer and suing the hell out of this company. Valvoline should be ashamed of this establishment and the people they have representing them. Had an oil change done that led me into nothing but circles with no definitive reason, explanation or resolution with extreme lack of responsibility and accountability let’s not even start with the combative customer service techs with obviously too little training.My mechanic said my car was in great shape even though it’s older because it was maintained by myself and previous owner. My personal mechanic was out of town and I decided to use a well known company only to engage with people who had terrible manners and no care for my car because they left the oil cap loosened and no oil filter replacement. After voicing my concerns they totally disregarded their actions and blamed this matter on me even though when I drove it there with no prior problems. I reached out and started a claim a month ago and still have not heard back when I was told I would hear from someone within a week. Seeing these reviews it saddens me that valvoline won’t help the people who keeps them in business. If anyone wants to sign a petition on how wrong you have been done by Valvoline, let’s do it. I’m done watching them get away with mistreating us hard working people
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December 2023 by Jessica Molina
Had a great experience at this location! We stopped by right before they closed and the tech was so friendly. His name was Vincent and could not have had better customer service. Did not make us feel bad for coming late at all. On top of that, he completed the oil change quickly and was happy to answer my husband’s questions. We will be back! Thank you, Vincent!
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December 2023 by Paul James
Fast and friendly service, big thanks to the manager on duty on11/28/23 and clerk Vincent for generously changing my self-supplied oil filter at no charge. That's real customer service. Thank you.
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December 2023 by Aaliyah Daniel
If I could give 0 I would. They did an oil change with no oil in it. My car takes 5 quarts that engine was dry like a snake skin. NEVER GOING TO THIS LOCATION AGAIN.
