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March 2023 by Vicki B.
I have found the staff here to be very welcoming and helpful. I have been shopping here for many years and have had good customer service. They help start a dressing room quickly and add other items they think you might like which I think makes it fun.
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February 2023 by Carolyn Ryan
The customer service is wonderful and the staff does a phenomenal job helping you select items that will look great on you. I arrived at the store late this evening and there wasn’t much time til closing, but I explained that I needed clothes for a conference and had been stuck in traffic. Melanie and Ariel quickly went to work finding me pants and tops and dresses that would be suitable and fashionable for my conference and I was so impressed with the choices and color selection. They did a great job quickly finding items that were my style and I walked out very happy. I am grateful to both of them for their time and assistance. They were so helpful and kind.
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October 2022 by Shanelle C
This was my frist time in the store. The ladies were VERY helpful and they know their merchandise. They made great suggestions and pieced together a very flattering outfit for me!
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October 2022 by Kym V.
First, I would like to say-I am truly understanding of people that choose to work in retail. I know every customer is not "always right" and some can be down right rude. However, today my experience at the WHBM at Birkdale was beyond rude. It was simply disrespectful. I went to the store in the hopes of doing a simple exchange. I had ordered online and two of the items I received were damaged. So, wanted to see if this store location had the item because I really didn't want to do a return unless they didn't have the item. Well, they had the items. The sales clerk retrieved the exact items I wanted to exchange. However, she completes my transaction as a return. I had told her several time prior that I wanted to exchange the items and that is why she went to get my size in the same exact items in the first place. So, it baffled me when she is requesting me to swipe my card. Again, that is not what I said I wanted to do, she said, I am so sorry. So, she went to get the manager -Courtney. And, that's when the events shift from poor customer service to disrespect. The manager Courtney upon arrival already had a unpleasant disposition. The sales clerk that made the error said, she made the error and was trying to rectify the situation however Courtney dismissed what she was saying and proceeded to say the sales clerk did what I requested and returned my item. I politely said, I requested an exchange and not a return. Again, Courtney the manager rudely replies "we're done here." To say, my pleasant disposition suddenly went into why is she dismissing my request and being unprofessional. The sales clerk was wrong and didn't honor what I asked her to do. Yet, she replies we're done here and further states I could used my rewards points as if to imply I needed to use them. My response was why should I use my earned rewards points on an exchange. It infuriated me that she would attempt to suggest a poor solution to an error her sales clerk made. My reply was I currently have items in my shopping cart online and I will continue to shop online as this is my second attempt to give their store location an opportunity to provide professional and courteous customer service. I will not give the Birkdale location a third attempt. Unless, it is restructured. This store location must do better and leadership makes the difference. So, to the store Manager Courtney- do better, be better- and, please know we are not done here because I have contacted upper leadership of your store. Never underestimate the people who enter your store and who they know. Finally, I love WHBM but this location frustrates me to no end.
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August 2022 by Jessica Fischer
Loved my new outfit so much I had to take pics of my transformation in the parking garage! Lol Jessica greeted me at the door and pointed me toward the particular styles I was looking for today. Then more of the staff and even another customer helped fine tune my selections. I forgot how fun it is for people to know what looks best on me! I didn't have to stress about it. Great experience.
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July 2022 by Rachel Goodknight
Today was my first experience with this store and I was blown away by the fantastic customer service! All of the associates were lovely and kind, but Angela especially stood out. She went out of her way to make me feel comfortable and cared for. She suggested several cute outfit ideas (with a real eye for detail) but was never pushy or impatient. She is a wonderful asset to this location! It's a bit of a drive for me, but I'm officially a customer for life! Thank you, I love my new wardrobe overhaul :)
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June 2022 by Jenn Gallego
I definitely have to do this review. After looked around in different stores. There costumer service was great. One of the ladies helped me to find the right outfit for my event. Customer service make the difference.
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June 2022 by David Tole
My wife and mother in law love the store as it has a unique fashion that makes you stand out.
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January 2022 by Ann P
Rude salespeople. Obviously didn't want to make a sale. Maybe because the store was going to close in 10 minutes and they would rather go home. Will not be shopping there again.
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November 2021 by Hosanna Hill
Most recently, I didn't have a mask with me, so they gave me a face shield that was covered in used makeup & it was so foggy from another person using it that I couldn't even see. It was absolutely disgusting. They wouldn't let me just use my jacket as a face covering. Terrible experience, the last straw for me. I've never heard anything good about this location, the employees look at you like they are always bothered, don't want to be there, and have no sincere desire to do well as a sales associate.
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September 2021 by Sharon
Great store nice service
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September 2021 by Jan Sherman
Awesome service!
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June 2021 by Tonya Apa
I love the customer service I received here. They truly took their time when helping me and made me feel comfortable in my decisions. & of course I loved everything I purchased!!! Melony I believe was the lady helping me. She is amazing and is the reason I will return to this particular location again. Thank you!!!
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December 2020 by kris miller
Awesome service!! Very knowledgeable and friendly.
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September 2020 by Sharon Mills
The staff are always so helpful and make sure you find the perfect outfit. They go above and beyond. Love shopping in this store, especially this location.
