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May 2024 by Stephanie Waller
My initial conversation with Kay was great. Then, my phone calls were not answered and messages were not returned for 2 weeks pertaining to where we should place the garbage container as a new customer, something Kay had promised to follow up with us about. We were initially told that we could place it in front of our driveway yet the garbage container was placed at the entrance of our private road, and we were not told why until after 2 weeks when Kay returned and called me.
After 2 weeks of waiting for a returned phone call, there were no apologies, just Kay explaining that it was her birthday and she never takes off time, and she's 70 yrs old so if she wants to do that, she will.
I reminded her that they run a business and it's their responsibility to return customers' phone calls if they want to receive their continued business.
I immediately switched back to Efland Trash Services (also a small business) that operates like a well-oiled machine.
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February 2024 by Marie Maher
We're 5 Star before they got the new truck now they're just like all the others: lids not closed, and bin knocked over but only once so far. We dumped our other service because lids not always closed and that would be day it rained, so now you come the end of day in dress clothes to try and over turn a bin with water in it. Not only is it heavy but good luck not getting soaked. Also there are two people in the truck; the one in the passenger side can't check his side mirror to make sure the bin is the way it should be?
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January 2024 by rob swett
If I could give 0 stars I would. 4th time with no pickup and no notice. Might be affordable but absolutely not reliable. No notice of changing days and always an excuse that drivers don’t show up or they’re new. Service cancelled.
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December 2023 by Valerie M. Helbert
After years of hauling our trash to the county landfill, we invested in regular pickup service with Trustworthy & Affordable in July 2022. We have had no issues with pickup or billing, and are delighted not to have to manage this on our own anymore.
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December 2023 by tim stevenson
No problem with service provides but it is really hard to get someone on the phone just to pay my bill. Having an online portal, or auto drafting or something would be a big bonus
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December 2023 by Angela Goodman
Beware, Might be affordable but not trustworthy…
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July 2023 by Google user
Ive called everyday for a month to make a payment ive never been late in a payment. But for some odd reason this company has not answered the phone ive left numinous message to call back. They have not return my call. No bill has been sent. Are they still in business?
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December 2022 by Michell West
Have been great for the last 3 years to pick up on time every week. I've called every few months for a bill because I have never received a bull and you can't make a payment with put a invoice. And then today they pick up my trash and take my can and will not call me back or pick up..
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December 2022 by Bobbi Christiansen
Same as many others. They were great. Then nothing. Do they not pick up on Holiday Eves? And not notify customers? I can't find a Holiday Schedule anywhere and when I call I get nothing! No way to call and pay. You get a piece of regular print paper with coupons to pay during the year no billing. I need reliable trash pickup with a family of five
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November 2022 by Teresa C.
This company is not trustworthy one bit. I stopped their service over 5 years ago as they would not always be good about updating an account. Live 10 miles from a dump so hey I'll save money. As I said this was over five years ago. I call them when I canceled to pick up their trash can. i put it out three weeks in a row. They never came. Then about a month ago they came and picked up the can. Today I get a bill in the mail for past payment for $380 for the last two years and I have not used them in over 5. I call and no one ever answers. I left a message but they can't be that busy looking at their reviews. Trust me it may be cheaper but you are getting what you paid for. Bad service.
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October 2022 by michael monteforte
Excellent rates and punctual. So far they have been perfect. I also like when I call the office I get a real person who has the authority to get things done. That is the benefit of dealing with a small family owned business.Service: Trash removal & disposal
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September 2022 by kevin upadhaya
They quit picking our trash up (only one on the street), won't answer the phone, and have no means of making payments online. It's 2022. Time to catch up.Service: Trash removal & disposal
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June 2022 by Jeremy Wickersham
We've been customers of Trustworthy and Affordable for 13 years. They are great. You can count on them to pick up your trash at the same time every week at the lowest rate. We converted a lot of our neighbors to T&A. Highly recommend!Service: Trash removal & disposal
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July 2021 by leah Bartholomew
Have weekly trash pickup. Unprofessionalism. They knocked over my trashcan with the truck and hit it backing up and still left it. I pay for this service.. I get skipped all the time. Something needs to be done. Call the office and lady answers and hangs up on you. Then when you call back no one answers and just get mailbox.Service: House & garage cleanouts
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November 2020 by Lee Bailey
I usually do not have a problem with the services provided, however I have been skipped the past couple of weeks I assume due to billing... but can not contact via phone or email. Not sure how to get services back up and running if I am unable to contact the main office.
