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April 2024 by Kane
Never again…. Just know that
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February 2024 by S.W. Stryker
Brusters is great! The flavor variety is hard to match around here. It's good that some staples stay, but also, a lot of them change for people to come back and try some more! I recommend the raspberry truffle, can't miss that.My only grudge with brusters is that it seems like they've been adding more sugar to the mix lately, and I don't particularly enjoy that. It also seems like the teenagers working behind the window are always overworked and understaffed. The place almost always has a small line.It's nice to sit down around the back and share your ice cream with friends and family!
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February 2024 by Aiden Smithmartin
Mackenzie was amazing and helped us and went above and beyond the line of duty in serving us our dino cookies that one fateful night. Stay awesome Mackenzie. A real
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December 2023 by Sarah and Robert Friedman
Apparently the C Squad was on duty tonight. After repeating my order multiple times to the young lady who clearly was not paying attention, another young lady came to help and I had to repeat multiple times to her. They seemed to not know the menu or sizing at all nor did they understand what a cake cone is. After waiting and waiting for part of our order (which was partially wrong or poorly put together), it seemed like the rest of our order was not forthcoming. There was no communication. The people behind us walked away without ordering then the group behind them started to order and started to get their ice cream. I felt bad about not tipping so I gave some tip but at this point I over paid, didn't receive competent service and am out money for product I did not receive. I felt like asking for a refund would only continue to overtax the staff at this point. We will stick with the Monroe location after tonight.
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November 2023 by Marianne M.
We have been going to Brewsters in Matthews for quite a few years now.. I like their ice cream options especially near holidays.. however they are skimping on their ice cream scoops.. the last few times we went their 2 scoops look like one scoop.. we even questioned the young lady.. our friend got a scoop in a waffle bowl which was more then we got in our 2 scoop cups.. I don't mind paying more.. but when we ask and pay for 2 SCOOPS.. then that is what we should be getting.. as much as they charge we won't be going back.. I hope the manager reads these reviews as they need to do something!! Outside tables are clean..
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October 2023 by Tracy Jordan
So much deliciousness. Also, the young women working here are so patient with us old folk who have stupid questions and can never make up our minds.
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September 2023 by Katrina P.
Finally went and tried Bruster's with my three children who have been always wanting to go have ice cream there and it will be the very last time I will never go there again. Those young girls that work that have no customer service experience they all have such a nasty attitude. The girl that took our order rolled her eyes at us probably 4 different times. She kept putting her finger up at us to give her a second on I don't know what. When my husband ordered the girl wasn't even paying attention to him and then goes "what?" When we were waiting for our order I asked the girl oh we had a milkshake and this girl said "yeah I know, you need to wait." And rolled her eyes at me too. Those young girls need an attitude check and better customer service. I will never go back here again!! And it's sad because this place is so close by. If I could give zero stars I would because that's what this place deserves!!
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September 2023 by Lionel Charles-Pierre
Great tasting ice cream. We tried strawberry ice cream in a small waffle cone and a Oreo peanut butter milkshake. Staff was great In helping with choices.
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August 2023 by Joshua Beers
Employees need to be trained to help customers instead of standing around.I went in around 9 PM to pick up a DoorDash order. I was the second person in line... One employee was helping a family, while 7 other employees were back in the back. Half of them were making the orders, while the other half were just walking around talking to each other. None of them had a decency to see that I was standing with a phone next to the family waiting to pick up an order. Ended up after waiting 10 minutes without being served that I unassigned/cancelled the order and left. No manager on site.Apparently, the employees don't care about people waiting or their delivery drivers. That's what I call customer service. NOT....
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June 2023 by Kelly D.
Staff is friendly and efficient while making sure service is quick and accurate. Tons of options from milkshakes to sundaes and everything between with many flavors to pick from both year round and seasonal. They have few tables and benches outside to sit.
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May 2023 by Hugh Wilkinson, II
Excellent ice cream and service!
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May 2023 by Marcus Bechtel
Classic ice cream! Clean and workers are enthusiastic!
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May 2023 by Brandon Dukes
They were about to close but still served us quickly and with a smile.
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April 2023 by Erin Ruddell
Great ice cream but way too soft. Like their freezer wasn’t cold enough. Crazy messy, dripping all over, but delicious regardless. I will definitely try it again! I just don’t like super soft ice cream
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April 2023 by Ava Eldridge
We ordered 1sm shake, 2sm blast and 1lg blast. Almost 30$ I’ve never been charged for an extra topping with my blast. We went though the drive through and was charged 2$ for 1 extra topping. Whip cream was 89c RIDICULOUS!! The girl named Kieran took our order and said the wrong thing each time she hanged us the item. They have gotten worse and worse last time they completely forgot my order. I do not recommend this location at all.
