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July 2024 by Martha Ramirez
Very ver bad service.
Don't go to this place.
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June 2024 by George Scott
Hold your wallet tightly
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June 2024 by Andy Brown
I trust the service and clear pricing. Quick turnaround time.
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June 2024 by rory mcgevna
wouldn't recommend this place to my worst enemy terrible customer service Brian the manger was absolutely no help at all
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June 2024 by Alex Scott
If I could leave negative stars I would. Make sure you don’t bring anything here. Brian the manager was zero help at all. He kept denying they did it without knowing who worked on the truck or anything. No surprised this place has such a bad rating. I brought my truck in, they were not able to make a repair. They damaged my running boards and denied they did it when I came back. Not only did they say they could not patch my tire and upsell me 2k worth of tires. I left with damage on my truck!!!!! This is insane. They refuse to help me. So not only was it not repaired. They literally scratched the absolute hell of of my running boards on a brand new truck and now they won’t help me.
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May 2024 by Tiffany Campbell
I had a slow leak in my tire and called to get the availability and was able to go in the same day. Arrived to a friendly technician, who checked me in and set my expectations and got me taken care of. They were efficient and very professional.
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May 2024 by Greg Smith
The Service Manager, Brian Childress, always takes care of us. That's why we go out of our way to come to this location.
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April 2024 by Lee Pallante
Very Professional Kind and Fast. Did in a timely manner and looked out for the Veterans.
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April 2024 by Joshua Privett
Absolutely do not ever give a penny to this place. If you wanna pay 80+ dollars for a simple oil change, and then find out to replace 1 headlight it’s gonna cost you 160+. I setup an appointment online for a basic oil change, a headlight fix, and just getting my wipers replaced since I was there. They told me it was gonna cost 300+ for all of that to be done. I didn’t even end up doing the wiper replacement and I still paid $300. Absolutely terrible place, do not give money to them.
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April 2024 by Nathan
Their work is sloppy and overpriced. Despite paying a premium, I received tires with wildly uneven pressure—44/40 instead of the recommended 33. They left tire grease all over the wheels, showcasing their lack of professionalism. Save yourself the trouble and go elsewhere for quality service.
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April 2024 by Patty Clark
Installed and balanced 2 tires in less than 2 hours. They checked alignment and checked fluids. I had a lot of questions and they were very helpful. Thank you!!
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March 2024 by Farah Mucerino
They were thorough and my wait time was excellent
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March 2024 by James Self
Had a flat on my dually, called the store to confirm they had a replacement tire, they did, was booked but said they would work it in. And hour and half later was done and my road hazard help take care of most of the cost. Drew was on the spot with it and took care of it quickly!
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February 2024 by Larry Dukes
I have visited this Firestone Store in Indian Trail 2-3 times recently and have been very satisfied - so much so that I referred a family member also.
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February 2024 by Liz Matos
Excellent service. Always accurate, professional, and friendly.
