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January 2022 by mary gann
Excellent customer service!!
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August 2019 by James B.
Just came here to deposit money into my bank the lady Jamielee who helped me was a doll. She was so polite from the second I walked up to the counter until I left. Also, she helped me change my password on my debit car with out a problem! Such a friendly Wells Fargo it's great to see people still care now a days!
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June 2019 by Denise D.
I've been banking with Wells Fargo since 1994 so 25 years of simple transactions withdrawals & deposits. 1st time I've ever used Zelle. I've had 20 years management experience working in retail. Helen Nix, personal banker at Indian Trail helped resolve an issue involving my phone & banking situation that arose as a result of issues with recently switching carriers resulting in porting not being fully completed. This resulted in not being able to receive short messaging code. She has previous experience working at a tech support company & was able to check my phone to determine everything set up properly, checking on banking everything she could troubleshoot. My brother had sent me 3 previous cash transaction. He is staying in Costa Rica for 2 1/2 months so he wanted me to send him money as we both bank at Wells Fargo. I couldn't receive access code because my both my carriers & phones had been switched so porting process was not completed because I received it in mail rather than switching in store. I had also spoken to Albert with Wells Fargo customer service. He was aware of this situation & had worked at Verizon, as well as, had this exact situation of porting which caused it to not be able to get access code since Wells Fargo protects account by blocking. He went over steps which I tried on my own & Helen had called to follow up with me to see if it was resolved. Since I couldn't get it to work Helen then called both Wells Fargo & Zelle with my case # and was able to get a ticket #. Helen had spent so much time trying to help me I asked to speak to her manager Sal Squadrito who I'd seen previously walking across bank at fast pace. Seemed like a real go getter with sound of shoes clomping like a horse on the floor. I told him how much I appreciated her. I really felt he was happy to hear about my experience & he seemed really like a genuinely nice person. I gave Helen a Starbucks gift card in front of him so he would see what I was doing. Customers say thanks but people don't receive more recognition by customers saying so to managers. I also gave a gift card to her for Starbucks in his presence to make a point of how much I really appreciated it. Manager Sal had recognized me next day & was at a slower pace interacting with different people in bank plus customers. I told him she was helping me again because it was complicated situation. Since she helped get me a ticket # it helped expedite so that early next am I was able to send my brother money he needed. I will continue to bank at Wells Fargo as a result of this positive experience because it's people like Helen Nix that really did more than her job entails to try to fix my issues. I also had positive experience with manager Sal & customer service with Wells Fargo Albert & others that tried to fix this issue. Technology is so great that we can send money around world but there can also be bugs that arise good to have people that help fix & patience.
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January 2019 by Andrew B.
Crystal was amazing. I came in near closing Friday and she assisted me for almost 30 minutes after hours. The best customer service I've ever received. This location is wonderful. I am very grateful for Wells Fargo, Crystal, and this branch. Thank you! Extra edit - crystal called to fiction my account was good to go and I was able to use mobile app. Love Wells Fargo!
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November 2017 by Stephanie V.
Their customer service sucks looks like everyone is in a bad mood and don't want to be there, came in to replace my lost card, nobody was there except for 2 people behind the counter, one was helping a customer n and the other asked what I needed and let her know she said you need to speak to the people on the desk ummmm hello there's no one here or else I wouldn't be asking, told her and she says there is some one there seriously I wouldn't be waisting my time or yours, dunno what a b**** but after some one else comes in and she is really nice to her wtf, anyways the guy who helped me was really nice