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April 2024 by Gary
I was the first car at the menu for drive through and no one in front of me but they said one minute then never took my order. I drove around to see if they were open and they were. I walked inside and the whole team was goofing around while the manager was eating in a booth by the door. I just walked right back out and went to Arby's. Won't be back
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April 2024 by Benjamin Berlent
I tried to order through he drive through a minute ago.. waited 25 minutes before driving off
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April 2024 by Connor Clark
I waited 23 minutes in the car line after they said one minute.. after 23 minutes and several attempts of saying hello to no response I finally went inside. There I saw the manager sitting in a booth named Alexis eating while the rest of the team was messing around and hanging out. I watched 10 cars leave when I went inside so I told them my frustrations. I work in the industry and every one of them tonight should be fired. One cook was in the window joking throwing up gang signs while someone was dealing with another disgruntled guest. Do better
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March 2024 by Bryan Ashley
The staff seemed a little out of sync. They wasn't working together as a teem, they even look as if they wanted to fuss one another out.
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March 2024 by Courtney Donald
I’ve been in the drive thru line for 30 minutes and the only explanation is that your system is slow. You should close your restaurant and correct your issues to avoid making people spend 30 minutes waiting in the drive thru. This is horrible service and I wouldn’t recommend this restaurant to anyone. Poor management
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March 2024 by Ashton Holmes
Clean restaurant, friendly and helpful staff, food was good and hot.
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March 2024 by michele barrios
It seems busy but the service provided makes it better and it truly doesn't take long to order and get your
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March 2024 by Aiden Redmond
Came the other night for supper and was not greeted in a nicely manner. There was no one else eating for dine in but we could tell they did not want anyone to eat in. So we decided to take it to go since we felt like we would be a bother eating in. The food was fine, but the overall service was not, for someone that works in service it could be better. I’ll continue to visit the Monroe location instead.
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February 2024 by Andy Vinson
Order always incorrect poor leadership
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January 2024 by Gary DeBurgomaster
I frequent this Zaxby's location several times a year and it seems that portion sizes are decreasing while prices are increasing. I often get the traditional wings 'n things meal and I have to say the meal I received today had the 5 smallest wings I think you could possibly procure and were overcooked besides. They barely filled the smallest compartment in the take-out tray! The 3 fingerz were also smaller than I remember receiving in the past but at least they were cooked properly. I used to feel that the wings 'n things meal was a "good value" but no longer when you charge $12.99 for inferior portions.
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January 2024 by Jen Stone
Wanted to give a shout out to this location. We had a major storm come through, and when it was over, we decided to grab some food as our local grocery store was closed. First off, the young man that runs the register was extremely helpful and friendly. We have been here a few times and he's always a nice and helpful employee. So, in the middle of eating.. Boom. Power goes out. We were the only ones inside eating. We also had a to-go order working while we were eating. I went to the manager and asked if I should come back the next day for a refund. Surprisingly it was already done. I did misunderstand her and thought we had to leave. She was so sweet. Said for us to stay and finish our meal. She said "You were already here. If you can see, you can eat".. made me giggle. We finished our meal, got our to-go food and went to leave. She was talking to what I assume was a DoorDash driver. She was such a nice lady to everyone. She had the staff sit at a table to wait for further instructions. We got up to leave, and she walked us to the door, told us to have a great night and to be safe. She definitely handled the situation with class and professionalism. I just wanted to give her a great review because she was super nice.
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December 2023 by Alexis Smith
Elijah was so happy and welcoming he is the very best I will definitely be back!!
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December 2023 by Bipin Dedakia
Food was cold and chewe. I had ordered Zazby's Fingers Traditional.
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December 2023 by Zachery Waudby
Wasn’t greeted right away when arriving to the window. My fries were in my coleslaw slaw, and my tenders were in the fries and in the coleslaw slaw. They just threw my food in the box and gave it to me with zero care of the presentation. There was coleslaw all over my tenders in fries from them not caring. Very sad to see this since this specific location had been amazing for about 6 or so months. Hopefully Jared in the drive thru chows more care when taking orders as well.
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October 2023 by Clint Brown
The service is generally bad at this location but the food is still good. They will rush you at the drive thru and always check your order before you pull off because they frequently mess it up.
