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April 2024 by Faith Copeland
Went to open a unit. Moving into a smaller home with not a lot of storage space. Just needed space for camping supplies, old documentation, holiday decorations, some bigger furniture. Felt like I was being investigating with the questions being asked. Had an attitude as soon as I walked through the door. Was questioning if that's really was I was storing in the unit, and if I could actually afford it. Decided to go somewhere else.
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September 2023 by Melissa Butler
Very well run and reasonable prices
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August 2023 by matt buchko
If I could leave 0 stars I would, I work for a local Moving Company, was unsure of what gate to go to, so went to open back gate, a gentleman approached us and was very unprofessional, not in any kind of uniform or had any information or identity saying he was with A-1 so was unsure if he worked there, he told us he was manager and we needed to leave the property immediately. Very rude and unprofessional. Worst storage management in Jacksonville, NC.
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May 2023 by Star
I really like my storage until, it has A/C in it and I feel like my belongings are safe. But the manager here Mr Rod is a unreliable, he takes extend lunch breaks from 1230pm that is what the door says to now 230pm and I'm outside my car waiting when he told me he would be back by 2pm.....I don't care how long you take your lunch, but on the 1st through the 5th are obviously there most busiest time b/c it is pay time. I don't know where the other guy went to that was working the front desk; but someone should always be there during the business hours specified on the door. This is unacceptable and a waste of my time, it's hot and I'm ready to go home. Please be mindful of others time. This is ridiculous!
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April 2023 by Daisy
Not professional!!!I stop by to make a payment and they're never there always on a lunch brake on different times of the days.... so I call to pay over the phone no one answers just leave a message which I doBut they don't ever return my calls causing to charge me a late fee!
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April 2023 by Stephanie Gomar
Sounded Unprofessional and rude. Said he didn't wanna help bc I was getting a storage for a friend who’s stuff I had since he is on deployment. But Don’t see why it matters if I’m paying for it.
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March 2023 by Yvonne Johns
Have different size storage units, climate-control and non-climate control units. Friendly staff and reasonable rates. They can accommodate your needs! Highly recommend!
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December 2021 by Rebecca Hoehn
Bought a storage unit online.Manager was friendly and would love to buy another unit online from this establishment
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November 2021 by Marva Lance
Very nice place, everyone so nice and professional. I have been there for a good while now and have never had a problem. Mr. Rod is the man!! Great place for storage.nice and clean.
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September 2021 by Paul Stevens
Very unprofessional storage facility - very filthy storage. I do not recommend.
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September 2021 by Phil Joos
Extremely rude property manager.
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August 2021 by Anthony Williams
Man returned my call with quote. Orginally spoke to my brother and did not sound professional. He did give me quote but refused to give me his name. Stated in a hateful manner " you'll see IF you get here" assuming I wasn't coming. He said he was the only one there. NO customer service skills and was almost argumentative and he hung up . I would rather pay hundreds for better service and can only imagine the service i would have received.
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April 2021 by G. Truman Hardison
Great staff. Has a variety of spaces to accommodate every storage need. Great location.
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November 2020 by Courtney Steele
Went in today to rent a unit and was so impressed with the manager and the facility! The whole process was so easy! The unit was clean and in good condition, the office was as well! The manager was extremely helpful, funny, and overall a very genuine guy. Highly recommend anyone needing a storage unit!
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August 2020 by Betty Higginbotham
Very friendly staff! Clean buildings with security systems and management on site. There is always a loading cart by the door which is very useful.
