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January 2024 by Price
Not a great experience; if I could have given less than one star…I would have. Since I am not of European descent I was invisible to the staff at boot barn in Jacksonville, North Carolina.
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January 2024 by Stephanie B.
The staff is what makes this store stand out. The staff is friendly, helpful, and want to make sure that you are satisfied with your selection. The Ariat boots I picked out were from two different pairs, but they were the only two left of that size. The cashier noticed that the color of the two boots did not match. She first tried to darken the lighter pair up to match the other, when that didn’t work she got me a hefty discount on the pair that made me very happy!As far as boot selection, they do have a lot of selection, but for women’s work boots- I found none. The women’s boots were also geared more towards girly “pretty” boots than a serious pair of Justin’s or Ariats (I think I found one of the only Ariats in 9.5).Thanks for the excellent customer service!
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December 2023 by Laura E
I had a online return. The sales associate was very professional and helpful. She was able to reorder me the size needed. I had it delivered next day! Thank you Jacksonville Boot Barn!
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November 2023 by Angelo
The selection is pretty large. However this seemed a little repetitive..I had to search a while to find exactly what I was looking for. Customer service was ok, there was an older gentleman I don't know if he was an employee or not but he seemed to have a problem with me and was following me around the store. I may not be your typical boot buying "look" and this may be the case, idk. I don't like going to that level , but i didn't see this guy following any of these other customers around. When I asked how he was doing, he stared me down without a word......okey-dokey buddy. Anyway made for an uncomfortable shopping experience..again I don't know if he was an employee or not. If he is, older white guy maybe 50s, short white hair, get that guy a beer, help him relax.
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November 2023 by Samantha Plunkett
For a place that wants the community to invest and buy from them sure hate the community. At the parade today even with the store being closed are threatening to tow the whole parking lot. Def couldn’t pay me enough to come out on my day off to tell folk to move. Good luck getting a tow truck out here. And for the employee to take her car and block a car from being able to leave when ready after the parade is truly insane as if that isn’t impeding traffic. Was going to get some work shoes after this for my boyfriend for Christmas but definitely lost me as a customer today. -thanks boot barn.
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November 2023 by Donald Cumbo
The inventory and employees are great. This was my 1st visit, but I'll certainly return.
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November 2023 by Jenni Vallario
Boot barn on western blvd is absolutely horrible. During the Christmas parade 2023, they called JPD to have vehicles towed !!! I will never buy from them again. They don’t care about the City of Jacksonville community. Why invest in them.
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November 2023 by Joshua Davisson
I purchased a pair of black & gray men’s western boots of the Laredo brand and I’m simply disappointed how short the durability was on my new pair of size 13 D boots perhaps in the design it could be better made.
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November 2023 by Abigail Santiago
I went in to shop and the cashier Jessica very rude as soon as I got to the counter to check out. She asked if I had shopped here before and I told her yes but I never signed up for rewards and she gave me a rude faced and was very annoyed signing me up and asking for my information. She treated me and the person I was with like a burden. All the other workers there was very kind except for Jessica, sadly our experience at this location was ruined.
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July 2023 by Kelsey Howard
Melissa, Jade, Cheyenne, and Shawna are amazing employees and are very helpful, nice, and knowledgeable. Amazing customer service.
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July 2023 by Annette White
Amazing Customer service from John- sales associate as we shopped for new work boots for my hubby!Mira the store manager was fantastic with helping my husband with a defective pair of boots he purchased and how they absolutely back there products.Alex-sales associate had a very unruly customer which I believe was trying to scam Boot Barn, trying to return boots that she said were never worn. I as a customer in line could see they had been clearly worn many times. Mira the manager on duty handler this unruly, cussing woman with such incredible professionalism . Kudos to the team working Sunday, July 9, 2023 at Boot Barn on Western Blvd, in Jacksonville. NC!Fantastic job all the way around with our experience!
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June 2023 by Joey Porto
Awesome customer service, super friendly staff. Was helped by John, cool guy super kind. Will definitely come back soon!
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June 2023 by Sheila weakley
Great place to get work boots, spent several hours in Walmart, come here and less than 15 minutes found the perfect pair. Will be going back there from now on
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May 2023 by Nicole Below
Amazing customer service and great products. This place is not cheap, but quality, warranty, and service are phenomenal. I won't buy boots anywhere else ever again!
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May 2023 by Keli Wright
Please order some bell bottoms for short people. If we get them hemmed its not the same. Also a clerk there came up to me and said ICIMI they had clothes in bigger sizes.