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April 2024 by Christina Nicole
This building is no longer here
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March 2024 by Paul Deniz
I've been in line for 20 minutes and I have never reached the halfway point to pay and receive food. Since the renovations the service time has been insane. Also with the way they set up the drive through you are trapped.
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February 2024 by Daniel Byrd
Unfavorable service and cold food. We visited this location two days before and were able to get an item on the menu customized, without any issues or hesitation. The fries we were given were cold, but the service was great. Today I visited and ordered the same thing. We were met with attitudes questioning the order and a ton of hesitation from the girl taking our order. We got to the window and we're told they would absolutely not customize our order, and when I asked for the general manager, they sent out a team lead to speak on behalf of the manager on duty. The message was relayed that I either take the item as is or get a refund. I decided to take the refund. I was given cold fries again, and no refund was issued. I had to call the corporate offices to have them issue the refund. This was an absolutely terrible experience and was handled very poorly by management.
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February 2024 by Ryan Winnard
Good thing they are remodeling it by far The nastiest? Chick-fil-A I’ve ever been to extremely rude employees, disgusting cold food the owner of this location and all of the other ones in Jacksonville I will never ever visit again. I asked to receive a email or a phone call from the owner himself and I never received it after spending $70 For old stale food and then calling corporate and not getting any result I will never spend any of my money ever again at this establishment. Desmond the night manager was extremely rude an unprofessional. Chick fil-a will never!! get my business again in Jacksonville gave plenty of time for a response from the owner and never received a response
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February 2024 by Samantha Steinhoff
Love the service! Always a good experience whether your dinning in or drive through! Just wish it was open on Sundays!
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January 2024 by Joshua Wheeler
Very disappointed. Not only did they not put tomato on the spicy deluxe sandwich, they're using brown/black lettuce. I should have looked at the other reviews because I'm not the only one. They also only fill the fries half-full, they messed up our drink order as well. Stay away from this location.
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January 2024 by Malika Simon
Would not recommend going to this Chick-fil-A. Service does not meet expectations. They charged my card for my food and another customer’s food.
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January 2024 by Nina Reyna
The third time I came to this location and sat in a long line only to be told told pull around and made to wait additional 15 min for a 8 piece chicken and drink. Made me late for work.
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January 2024 by Kwan Hairston
Very fast paced drive thru and the young people running the window kept the line moving not to mention they were very very polite even under pressure! Great job!
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January 2024 by Alicia Galderio
Chic fila seems to be going down
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December 2023 by Dadoush collections
Always busy but it worth the
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December 2023 by Julie Seabright
Very, very disappointed!! Called ahead to make e sure they did chicken mini trays all day and gentleman said yes! Said I would be by to get one! Drove 16 miles from Swansboro to Jacksonville to pick up. Got there and line was wrapped around building, no big deal always is. Sat in line for over 20 minutes before I got to speaker to order. Asked for a small chick mini tray and was informed they DID NOT SELL THOSE ALL DAY! I said "WHAT"??? I called and guy told me you did! She check with gentleman and he said said yes he took the,call and told me that. She then preceded to tell me my tray would be ready for pick up in 2 hours!! I said you have got to be kidding me. I just drove all this way, sat patient in the line and now your asking me to wait 2 more hours???? I said I would not. She told me to have a good day and got off speaker. I had to wait another 8 minutes to drive through line because of customers in front of me. No attempt to offer me any thing else for my wasted time at all. Guess this will be my last sealing with you!! Horrible customer service!!!!!
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December 2023 by Jasper Mann (SLEEP'N DUCK)
Got the order wrong twice, back to back. Great otherwise.
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December 2023 by Jennifer Kellum
Always soooo busyQuality food
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December 2023 by turtlle78
Good food friendly people. The cashier was a bit rude as I overheard her talking to team members, but I'm not gonna let her change my view. This is a very thorough Chick Filla. The line moves fast and food is always good.
