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November 2023 by Dre
I got 1 pair of air forces and 1 pair of uggs for Christmas, I came to exchange them within 30 days because they didn’t fit. I ended up just asking for a refund I had my receipt but they said they could only give me store credit for the current sale price of the shoes and not a refund for what was actually paid?! That doesn’t make sense
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June 2021 by imMurkyy
very nice people
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February 2021 by Mr Grumpy
OBNOXIOUSLY OVER PRICED!! I love my new Urban Gear as much as the Next person, but for real... does the price have to be higher than any other store in this entire mall? Or beyond reach when thier gear IS NOT EXCLUSIVE, to them only? I can easily find many of thier wardrobe pieces at Marshall's, Ross, Burlington and even TJ Maxx. So patience will save me enough. But my time is what's lost in even thinking I will find something worthwhile at a price I would pay at this store. Smh..
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August 2020 by bob Last
Went into store the clerk yelled at my wife because of no mask another customer was in the store with no mask she said he was alright, he was black we are white. So divide some more, the store people were very unfriendly anyway.
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December 2019 by Krystal Polite
I went in there and first off all employees are standing at the register they looked at me when I walked in but not one person uttered a hello or even asked if I needed help or anything they just stood there holding there conversation and laughing so I felt very uncomfortable and unwelcome so I placed ever thing I wanted to purchase back in its spot and walked out. Also, it’s the same situation every time I go in the store they need to be trained on better customer service because right now they don’t know what that mean that’s why I take my money elsewhere even my family and friends refuses to shop there anymore because of there lack of customer service skills.
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September 2019 by Catibra Burns
Been in store for about 8 minutes.... NO ONE said hi to me and took almost 6 minutes to even acknowledge my husband..... Oh and NO THE STORE HAD NO OTHER CUSTOMERS!!!
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August 2019 by Tayiana Bundley
Best shoes EVER
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July 2018 by Andrea W.
Fake (Knockoff) merchandise and does not refund your purchase. Bought timbs only to find out they were fake and when i went to return them they wouldn't refund me and only gave me store credit to basically buy more fake products.
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February 2018 by Marilyn O.
**Zero Stars** My friend's son came to your store today to purchase a pair of the new Jordans and was denied service due to profiling. The associate and manager both stated he was going to resale the shoes due to him picking multiple sizes. I'm sorry, if a pair of shoes is purchased from your store, they are no longer your property and the new owner can do whatever they want with them. You have no clue what his intent was with the shoes, for all you know they could have been a gift! Where does it state that you can not sell him the shoes? Oh that's right, you couldn't when he repeatedly ask to see it in writing. This young man waited over three hours for these shoes....you all are ridiculous. I will never shop at your stores and I will be telling everyone not to shop there either.