January 2023 by Mike
Do not use this bank I repeat do not use this bank. There is a lady at the teller that I had to ask twice not to repeat my bank information as she’s trying to input it in the system over the phone. The bank teller also was helping me as well as another customer in front of her while saying all of my information out loud. When you sign up for an account it takes over 30 days for you to receive a debit card. When you lose your debit card or any other bank card, it will take over 30 days to receive that individual card. They do not have printing on hand. You’re better off, going to like a Bank of America. Even after they called me apologizing and was willing to pay for the overnight express. It’s still be in four days and still have yet to receive my card. This bank is the absolute worst bank I’ve ever ever had to even deal with in my life.
January 2023 by Adriana Garcia
The customer service in this bank is so bad every time. From the girl that does drive thru and the ladies in front counter. Attitude is horrible.
November 2022 by Margarette Maldonado
We were very disappointed with customer care at this bank.They lack communicating with thier patrons and thier possible future customers.The mortgage staff :Amanda Cox was inconsistant with communicating and following up promptly with our business needs.We requested for a change of the associate to no avail and therefore we are withdrawing our monies from this bank and will never use or look to use their services again.Good luck for anyone else who uses their services.
August 2022 by Punkin Pie
This bank has a terrible atmosphere. The older woman teller there has a horrible attitude and, to be honest, really none of them have a pleasant attitude. Could claim a "bad hair day", but they're always like that.
August 2022 by Owen Romero
I opened a business account at this location, love the service and staff .Teller Ms, Valles is absolutely amazingThank you guys ?
November 2020 by Weston Cox jr
Always a positive experience. People usually treat you like you treat them. Enjoy the happy attitudes these folks display ?
June 2020 by Meta Jones
Allways greeted with a smile and good service ??
September 2019 by Jackie Karam
The teller was so rude that I wouldn't even waste my time. I would go to the other two First Citizens. I am to the point of finding a new bank on how this branch treats their customer!
April 2019 by Tearra Sexton
Tellers are always rude. Used the drive thru a few times and every time had to wait while the women were gossiping and laughing until one would bother to come to the window. Only to be greeted with an annoyed attitude for making them do their job simply because I showed up. Horrible staff. Go to the other location on Western Blvd! It's well worth it, the staff is always super friendly and even give treats for your kids and pets!
January 2019 by Agoogle User
I've never been treated to rudely!
