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March 2024 by Brian M.
Love this place! Staff is always pleasant and helpful, they will help you with any questions you have about fish. When I asked about a specific fish they had they suggested I wait a couple days because he didn't look to good after shipping. Two days later I went back and the fish didn't make it, they saved me $70.
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September 2023 by Greg Isajewicz
Excellent local aquarium store. Fair prices, keep clean tanks and good inventory of fish and plants. Staff is very helpful. They have a good assortment of hardscape options, substrates, chemicals, tanks and accessories. They can also order things for you if you're wanting something specific they don't have.Among other things, I bought a small filter here that had a factory defect I discovered after setting it up. I spoke to them and they said to bring it back, I was able to swap it with a good one with no hassle at all - great customer service.I only wish the store was bigger!
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September 2023 by T F
The worst customer service of any location in or around Jacksonville. You will be told before your purchase about the great warranties, but once the money has left your bank account they will not honor any of them. The fish purchased from here all came with ich and spread to the other fish in the tank. All fish were brought back within the warranty time and were told no refund nor future credit.
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August 2023 by Donald Sayers
Nice clean establishment! Having aquariums for more than 50 years gives me the qualification to declare this a quality shop. No odors, no dead fish in the tanks, and no sick looking fish. Kudos to the owners! And by the way, they expect you to be on your best behavior too, with the no cursing sign as you hit the door. We need more places like this!
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August 2023 by Sunflowers n Sunshine
Well kept aquarium life, friendly service. Special ordered a lid for us got it really fast.
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July 2023 by Cannon Ford
Me and my father went out to the fish cave after we were done working out in the yard. We got there at 6:47 or something they close at 7. we went to return a dead fish and the young lady with blonde hair the owner’s daughter, had the worst attitude. She would not give us credit because something was wrong with our water. We tried to talk to the owner and she was not there. So we went back later and the owner said she checked the cameras and she said the same thing . We will not be returning there ever again.
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July 2023 by Blonde girl lover 69
Imagine leaving a bad review and explaining the store policy at the same time……the comment before me is basically saying “hi my daddy and I are scared of women and when one of them tells us no that really grinds our gears”
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July 2023 by Cannon F.
Me and my father went out to the fish cave after we were done working out in the yard. We got there at 6:47 or something they close at 7. we went to return a dead fish and the young lady with blonde hair the owner's daughter, had the worst attitude. She would not give us credit because something was wrong with our water. We tried to talk to the owner and she was not there. So we went back later and the owner said she checked the cameras and she said the same thing . We will not be returning there ever again.
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June 2023 by Joyce Smith
The owners are so nice and personable. I've received help that helped me avoid a slaughter in my fishtank!I have a huge blood parrot that I bought there as a tiny baby and it's doing SO WELL. 100% love this place
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May 2023 by Kim Montgomery
Fish Cave is a small quaint but very personable fish store. The staff is great. Erica is the best. She helped me get my 55 gallon tank refurbished. I got new pumps new glass lids and have been cleaning and doing water changes as she directed to get my water levels under control. They have lots of fish there. Fresh and salt water. My tank is almost ready for some new fish. I can’t wait to get them. I prefer a fish only store vs Pet Smart or Petco. They specialize in aquatic products and are much more knowledgeable. So If you want quality equipment, healthy plants and fish, plus a great staff (Erica), I definitely would recommend Fish Cave. Kim ??
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May 2023 by Sarah Rodgers
Very friendly, knowledgeable, fair pricing, and receive regular deliveries weekly. Highly recommended!
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April 2023 by Hannah Karabelen
Me and my husband just started getting into fish and fish tanks and the staff has been AMAZING. They are all for educating you and answered my thousands of questions. They are always so sweet and helpful. This is one of the best establishments I've even went into and i appreciate them so much!
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April 2023 by Mike Pickard
The taller blonde always has a attitude like she dosent have time every other person in the place is amazing they have a nice variety of fish definitely a great place beside that young lady I spoke on the phone with her she was snobby and everytime I go in there and I see her I walk out
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March 2023 by KDM ROD
Beautiful fish Great store highly recommend!
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February 2023 by Richard Johnson
Our family visited a little over a week ago. My son has really been wanting to check it out, so we finally did. Other than being a little smaller than expected. It was very pleasant. The tanks were very clean and the fish looked very healthy and the staff was very helpful and courteous.
