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December 2023 by Bryan C.
The service was great!!! They really took the time to help box all my gifts!!! They were all great! Really great service with a smile!
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November 2023 by Dorothy Graham
Paige/Monica was amazing to work with and very patient/professional. I am so blessed and appreciative how patient and caring both of these beautiful ladies were with me during my process to ship my grandchildren's items. I want to say thank you beautiful ladies and have a blessed beautiful holiday season.Thank you so much,Paige/Monica
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November 2023 by California DroidMan
Aggressive upsell on their packing services for insurance purposes. They basically refused to utilize my original carrier box which had no dents or issues and contained the original bubble wrap despite my objections. The store was already backed up because they were doing the same with all customers ahead of us. This business is money oriented more than it is customer oriented.
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September 2023 by Trying To Make A Difference
The entire staff here are simply amazing. Monica and JoAnn were so helpful. They are training 2 new employees, Suzet and William, that are very helpful as well.. Great team vibe going on!
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September 2023 by Tyrone Turner
Their entire staff is simply awesome, the new guy Will helped me out tremendously. No reason to go anywhere else for my shipping needs.
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September 2023 by Desirae Lew
Loved our exeicence. My child was able to color and be distracted while I needed be at the front counter. Service was fast and staff is very friendly.
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September 2023 by Richie Newbill
I've had a post office box for a few years with them. Very friendly staff and reasonable prices. Only downside is that you can't pick up your mail if they're closed.
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August 2023 by Lil Tyrant
I went to 3 other shipping places to return an Amazon shipment. Every other place told me that they couldn't do anything for me. I came here on a last resort and they told me they could help me as long as I changed the way I was returning my package. They helped me with each step to change the status of my return to where they could ship back my Amazon return. Everyone there was super helpful and amazing. I will always go back to them for my shipping needs.
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August 2023 by Jesus Dominguez
**MILITARY SHIPPING TO FPO AP** Beware, these stores, including the one on base, “do not offer the same rate” one would get by going directly to the currier. Those are almost verbatim their words after I called to complain. I paid $234 for a footlocker to Japan via USPS with them. Had to go with it because I was deploying the following day. Later that day I went to USPS website, entering the information on the receipt provided by Going Postal, options as cheap as $34 are available for that container. Further, Priority Mail, which according to them was the cheapest available to them, would have been $144 had I taken it directly to USPS. So, I paid at least $110 and at most $200 MORE by using their service. Btw, the footlocker was sealed and ready to ship, so no they were not charging for packing. SKIP THESE STORES AND GO STRAIGHT TO THE CURRIER.**UPDATE**Regarding the reply. Your tone and demeanor exemplify your service.So you agree, as you did then, “the PO may be cheaper.” I’m just confirming, “IT IS.” That’s all I am pointing out. Not sure why so defensive. Regarding proof, sure! Here is a picture of the shipment information form provided by your store. Anyone can go to USPS website, get a quote based on the dimensions and weight on the form, shipping from 28547 to 96610. Priority shipping is about $144 (may have changed slightly), $100 cheaper than using your store. You are right, using your all capital letters, I “ABSOLUTELY COULD NOT ship that item for $34 at the PO.” However, it has nothing to do with size and weight as you so emphatically point out. Had my box been filled with the type of items covered under Media Mail, “same weight and size,” I could have shipped it for now $35.42. Again, open USPS, enter the info, there is your proof. Regardless, as you have already pointed out, it could be cheaper using the PO instead of your services. I agree and confirmed it is true. Consequently, my recommendation remains to all my fellow military service members, skip the middle person (in this case Going Postal) and go straight to the “courier.”
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July 2023 by Catherine Cain
Kim and the staff at this location were SUPER helpful when it came to shipping my package to Spain!! She is very knowledgeable and made sure everything was done correctly for international shipping! I appreciate her, the help I received today, and how easy they made the process!!
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June 2023 by Katie Payne
The staff there was so helpful to me today. She walked me through what I needed to do to complete my Amazon return on the Amazon site so that I could complete it while I was there. She didn't need to do that but she did and it saved me so much time and effort. I genuinely appreciate that! 10 out of 10 recommend
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June 2023 by Radcliff Humphrey
I gave three stars because I have good experiences with the staff here. There is one major failure point in their procedures that needs to be addressed though. There needs to be internal tracking of what packages are shipped from this facility.Apparently when shipping with USPS there is a convoluted hand of process from Goin Postal, to a third party distributor, and then USPS. If anything happens between your drop off and arrival to the USPS facility in Fayetteville then you are just sore outa luck.In my case a high valued electronic device was dropped off to Goin Postal for shipping to Texas about a month ago. Tracking from USPS still reports that the only action I have taken was creating a shipping label but nothing has been dropped off yet. USPS states that they cannot reimburse me for the value of the lost package because there is no proof that I have shipped anything according to their systems. I then called Goin Postal and asked for any proof that I had made a transaction was was told that there simply isn't. All and all I'm out about 1000$ in loss of belongings and shipping costs. Not to mention the customer I sold to was left hanging for about two weeks before I had to ship another device to them because of my failed shipping adventure.The USPS has advised me to drop off directly to one of their post offices as oppose to using Goin Postal.Goin Postal said USPS is bad at updating tracking and I should be leery about using them.My advice... get proof of reception and responsibility at every turn for high value items no matter who you ship with.Side note. If USPS fails to scan the reception of your item there is nothing you can do via their automated systems.
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June 2023 by Erica Curlee
Very amazing customer service, Monica was very thorough at explaining my questions, she did not get an attitude or annoyed at all. Thank you so much for your help today, and for being so quick, patient, and caring! Even sent me the tracking number too my email right after I left the store. FAST, KIND, AND SMART PEOPLE!
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June 2023 by Crystal Owens Hochstrasser
I come quite a bit, I love coming here kim and all the other staff and have been awesome. They are very professional but they can also listen to us when we can hush up like me. But to walk in and they know who you is a great feeling. I am very blessed to know the staff and Kim. Thank you and God bless.Crystal H
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May 2023 by Angela K.
Kim is so kind, helpful and polite when I come in here! My boss sends a lot of items out almost weekly and Kim is consistently welcoming me with a smile and quickly taking care of all of our shipping needs! Be like Kim!! She's amazing!!
