-
February 2024 by Laura Prestano
This business is no longer open at this location.
-
March 2023 by michelle bates
Went in with all four kids to get cookies. We frequent this location often. The lady waited until the kids were trying to decide what they wanted (been standing there for a few minutes) to inform us that she would only be helping the next two customers and closing for the night. We were the only people after that. She was extremely rude and unprofessional and we will not be wasting our time bringing her business anymore. There are far better areas with a greater selection in the area.
-
March 2023 by Charlene Flippin
I stood in front of the lady behind the counter who had her arms propped on the display shelf and was talking to a mall security guard on a casual topic. She would not acknowledge me nor did she ask if I wanted anything. The security guard for the mall just kept talking and the lady working in the shop glanced at me but kept paying attention the the guard. She couldn’t even say I was deciding as I was looking at her directly. Never buy anything from them.
-
March 2022 by E
Says they’re open but it’s always empty. It was empty back when they were open as well. Workers always talking or on the phones but never had cookies out so no surprise really.. once I was there when the manager/owner was belittling her workers so wouldn’t be surprised if that’s why…
-
January 2022 by Sara Moore
I was at the mall earlier today and my friend took this picture of the window at 6:30 PM.. the mall was packed full of people. We witnessed 3 different groups of people walk away from the store including the two of us.. all while the employee is standing in the back talking to some guy and ignoring the customers. My friend used to work here and said it was very unprofessional.
-
December 2021 by Elaine Rand
I was quite shocked and disappointed that this company in the mall in a military town no less charge us all a “commodity charge”.. to understand it fully I called and asked .. basically any order over 5.00 pays their shipping cost ?! For one person it is a small charge but that adds up with hundreds of people in and out of the mall.. we did not cause this shipping delay etc so why would they push their costs off on us.. we pay tax period not an cost they should be eating up - it’s their business - their profits ..
-
November 2021 by DL Payne
This place charges a commodity fee. When I asked about it they said it was an additional charge for the cookies. I said the price of the cookies is the charge for the cookies and they couldn’t charge extra for the cookies. It was only 35 cents for my purchase but it’s the principle of it. Their cookies are overpriced to begin with and they are sneaking an extra fee in on top of it. This is bad business and I won’t be spending my money there anymore.
-
November 2021 by Douglas Payne
This place charges a commodity fee. When I asked about it they said it was an additional charge for the cookies. I said the price of the cookies is the charge for the cookies and they couldn’t charge extra for the cookies. It was only 35 cents for my purchase but it’s the principle of it. Their cookies are overpriced to begin with and they are sneaking an extra fee in on top of it. This is bad business and I won’t be spending my money there anymore.
-
July 2021 by Adrian T.
i wanted to go here since i used to come all the time as a kid but the employee was rude, and when a fly landed on all of the chocolate chip cookies, the employee made no effort to kill it and just waved it off (and then the fly went to more cookies), and then they didn't throw out any of the contaminated cookies we ended up not ordering anything
-
June 2021 by Jaylyn Paulino
Employees are so unprofessional. I called to place a cookie cake order for the next day and she tells me that she cannot take my order because she’s working on a lot of orders. While assuring her that it’s for the next day she says, “I can’t take your order, bye.” I’d give zero stars if I had that option.
-
April 2021 by Tracie Sutton
I love the cookies I get them ever time I’m at the mall but one of the employees that works there is very very unprofessional every time go there she greets me and says I’m tired of seeing up here I know she’s probably joking but it’s unprofessional today this lady had on a bonnet and she continues to greet me and my daughter the same way.
-
April 2021 by Katy E
The employees had the WORST attitude. I went to get cookies for me and my mom because we’re rarely able to go and the employees were saying rude things about me as I stood right there. I decided not to buy anything and just leave.
-
November 2020 by Luz R.
from an insider who worked here recently and in 2018, jacksonville nc store do not support blm, do not take covid 19 precautions asides from signs, they leave "fresh baked" cookies overnight in a locker on sight dont even bother to retray the cookies in the morning, i was the only one to thoroughly clean soda spouts, yall are drinking your choice of soda through a nice moldy filter, forget cleaning the ice scoop or actual baking trays. young management irresponsibly running store leaving untrained underpaid employees to close store alone. asides from all of the health violations i witnessed forget covid-19 precautions the cookies are good when theyre actually fresh. same with the cookie cakes. michelle is the only one worth a damn there, extremely overworked and not nearly as appreciated. she can actually design cakes really well. i air it out because i was unjustly removed and would've lost my job if i had shared this beforehand for obvious reasons, say hello to my fly friends in the cases next time yall stop on by now, ya hear?!
-
December 2019 by Marquita B.
Was kind of disappointed to see that they had one star. The menu isn't bad, and they rarely run out of the items that I like. After today, I can see how this place was rated one starts. China was my sales rep. She was very personable, upbeat, excited to be there and helpful. She was very patient while I decided what I want. During this time, a random male teenager came up, without saying excuse me, taking multiple napkins. This rude young man made such a scene, it caught me off guard. He then ask was I going to order. First of all- it doesn't matter if I'm placing an order or asking a question about the product. Who is he suppose to be. I can tell this exchange probably made it a little awkward for my sales rep. I asked her of he worked there and she said yes. Whether he was on the clock or not, he is old enough to know better and not act this way. He was rude, presumptuous and condescending. He's probably the main reason customers shy away.
-
April 2019 by Alicia Nashion
Cookies are okay, but doughy or just not all that tbh. The choc chip m&m was probably the best, but maybe bc it's mostly choc chip and m&m so not much dough to worry about probably. Snickerdoodle and birthday cake ones we also tried and just wasn't all that tasty. But I'll leave it with 2 stars for now just bc at least the choc chip and m&m were decent and we haven't tried obviously everything. Thank you, and I hope they get better, or maybe not rushed.