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March 2024 by Krystal Banks
Great customer service and answered all my questions 10/10
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May 2023 by C.A Carter
Just another tax office.
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March 2023 by Arturo S.
First, they suck. I had an appointment today and I got there 20mins before to check in and fill out paperwork, three walk ins got seen before me. Secondly, and most importantly, they say "biggest refund" not true. I should have done them on turbo tax and I wouldnt of had to pay $400 to get them done on top of getting 200 less then what turbo tax said I would get. 10/10 DO NOT RECOMMEND.
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February 2023 by Sarah Kattich
Would not recommend at all. Went 2 separate times and they couldn’t answer any of my tax questions and continued to say “that’s confidential”(when it was about my own taxes). Then they explain that it will take a few days for someone to even look to do my taxes but want to charge $560. THATS RIDICULOUS. TurboTax all the way in my opinion because at least they will do your taxes in front of you on the SAME DAY and TurboTax actually will answer any of your tax questions. Will never step foot in H&R Block again. List can go on to unprofessional and so on. Too many red flags here
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February 2023 by Maria York
I would never get my taxes done anywhere but H&R Block. I always feel as if they have my best interests in mind. And they the most friendly staff
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April 2022 by Kelly LaHote
We came in to do a State of OH return and an amendment to our 2020 State of OH return on 4/7. Called on 4/14 and they were unaware they even had to file a 2021 Ohio tax return. The lady on the phone asked me to upload a few documents (which I did) and said she'd call me back. I called on the tax deadline 4/18 and didn't receive a call back until 3p telling me I was missing a bunch of documents (that I would have gladly provided on 4/7 or 4/14) and was saying I have to pay for an extension. Why would I do that when I had my documents to you with ample amount of time? I was extremely frustrated and instead of talking through the issue I was hung up on and now will probably not get my taxes filed on time. I like using H&R Block's online software but going into a location has been nothing short of a joke.
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April 2022 by Kelly L.
We came in to do a State of OH return and an amendment to our 2020 State of OH return on 4/7. Called on 4/14 and they were unaware they even had to file a 2021 tax return. The lady on the phone asked me to upload a few documents (which I did) and said she'd call me back. I called on the tax deadline 4/18 and didn't receive a call back until 3p telling me I was missing a bunch of documents (that I would have gladly provided on 4/7 or 4/14) and was saying I have to pay for an extension. Why would I do that when I had my documents to you with ample amount of time? I was extremely frustrated and instead of talking through the issue I was hung up on and now will probably not get my taxes filed on time. I like using H&R Block's online software but going into a location has been nothing short of a joke.
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March 2022 by Bessa Bitie
The staff patience and knowledge. In spite of the distance, technological issues sometimes, but they always tried to find a solution and it works.
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February 2022 by Frank Palafox Jr.
Daily, Our H&R agent was courteous, knowledgeable, expendiant and just absolute joy to work with. Took her time and went over every aspect on our taxes with fine tooth comb.
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February 2022 by Jolene Flores
I use HR block every year ! They always are quick and never mess my taxes up. Turbo tax had an error that cost me 1200. For 50.00 i can get peace of mind protection through HR block - trust me, I do! Any errors im covered. You wouldnt build your own house if you werent a trained professional so why do your own taxes?
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February 2022 by Victoria Bonner
I just feel I had to do alot of back a forward my appointment was at 3 i make a habit to upload documents a head of time wasn't aware that I show bank proof I received ctc and when called to see if they could email it on it takes 7 days and it the emerald card that was issued through hr block wow seriously and it comes in the mail I was never informed of this and it could been avoided I had to come back to office then waited another 2 hrs before I got a denied for the RF and I'm just over it next year I'll file my own taxes because this was straight bull seriously excuse my French but don't ask me recommend you guys I'm not i can do our self and keep the 400 i paid hr block smh well I know better next year that's for sure
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February 2022 by Deanna Schmitt
I have used H&R Block every year since I have started working.
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September 2021 by Tam Truong
Save yourself a headache, don’t come here if you want your tax filed correctly. They kept making so many mistakes that even I a no-expert can tell some numbers are missing, then guess what they did? They charged me extra for telling them they missed some of my documents.At the peak of the season, they hired staff that knows nothing about tax filing to meet up with you, and when I started questioning about my paperwork, their response was to wait for an expert to call me back(happened 2-3times for me). I was told they had three people reviewed my file and confirmed nothing was missed and the final return will be all correct. Guess what? few months later, I got a letter saying that I still owed some tax, and their response was “there was a glitch in the system”. So what happened to the three “experts” that did my filing?! I can only say they are terrible, you should find yourself a professional who knows the job and can probably save yourself ton of money and time than coming here.
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September 2021 by Stephanie McCoy
The first person didn't file my taxes in at all although she said she didn't. The second I figured it out I went to another store to have it completed. I still haven't seen my tax refund yet.
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June 2021 by John Miles
Very good service preparing my taxes, but the cost for doing so is getting a little high ($700+)