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“Recently visited the US CELLULAR store on western extention in Jacksonville NC looking to change out our phones. Having been a customer since 2004 we wanted to keep thier services which is even better now that they've merged with T-Mobile.
Once in the store, we were immediately greeted by Anthony, the store manager.
He walked us through many different options and plans and we did upgrade to the s25fe phones.
The phones are great but it was Anthony's personality, knowledge and professionalism that absolutely made the sale complete for us.
I would recommend this US CELLULAR branch office to anyone looking to upgrade or change plans.
Great people, atmospheric's and displays.
Highly recommend ?”
“Koty and Rachel were so helpful and friendly during the process of upgrading my phone. It took some time because of all of the stuff on my old phone, but they were patient and made sure everything got transferred. Overall a wonderful experience talking with them.”
“I had an amazing customer service experience today. A hiccup during my upgrade process left me feeling stressed, but Jessica handled it with professionalism and grace, intuitively understanding that my stress stemmed from past experiences, not her. Rod was truly an angel, he was so kind and patient. Both Jessica and Rod were professional, knowledgeable, and, most importantly, showed genuine integrity.”
“Had troubles with this store before, but it seems to be doing a lot better with Mallory and Ashley ghost helping us at the front desk. They both provided great service and gave us tons of knowledge on the items we have received”
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“Excellent help from elijah, thought I was forever locked out of my phone and I found someone that knew exactly what they were doing. Thank you Elijah, thank you t-mobile for my phone back.”