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November 2023 by Ashley Rodgers
Store was clean and large. Staff greeted us and were willing to answer questions. A lot of the couches seemed very stiff and uncomfortable. We didn’t spend much time here.
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November 2023 by Bill Frost
Great customer Service each and every time I visit the store. I have been shopping at Kimbrell’s of Jacksonville, NC since the grand opening and have bought a full house worth of furniture from them. All of the items I bought were great quality and priced fairly. Amazing store. Great people. Wonderful customer service. Great furniture.
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November 2023 by Doretha Smith
The full experience from the initial contact via their website to visiting the store up to delivery of my purchased furniture was great!There was an issue upon delivery while preparing to set up my furniture, the delivery guys noticed a tear in one of the cushions.Instead of not saying anything, they set up the other pieces, drove to the store to replace the 1 cushion and came all the way back. That added 40 min round trip showed the dedication to customer service that everyone at Kimbrell’s has.
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November 2023 by Aeternam 30
Delivered damaged loveseat 2 years ago. I called immediately & sent in photos of the damage. I was told the part was ordered & would receive a call when it comes in. Fast forward to 10/04/2023 & receive a call to come in & shop. I’m like wait, we never got a call years ago for this loveseat. We’ve had sick family members & health issues & they won’t do anything now because I did not contact them back when they were the ones who were supposed to call me. It’s their company after all. I then also inform them that the sofa, which is supposed to be real Italian leather, is peeling & color coming off. I was then told my furniture is in a room with too much sunlight based on photos from 2 years ago (which was just our dining room they put them in until we moved them), was the issue. I said no, it’s only one sofa doing this, it’s obviously defective & started this year. I was told this was our fault too. I said no, we condition them every few months & the loveseat is not doing it. Basically I was sold a protection plan for no good, oh & they do not stand behind the products they sell. Keep in mind they called me. I was just letting them know their products are junk as well as their service. Shop elsewhere people!
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November 2023 by Kurtis Sebring
Authentically helpful is how I'd label the staff here, they're always friendly the multiple times I've purchased here. I'm a fairly picky person when I have a design in my head and Kimberell's comes through for me like three times in a row now.
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September 2023 by Cathy
Akosha in Sales was wonderful to work with! She was friendly, efficient & helped me solve a problem. She went above and beyond! Cathy K.
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September 2023 by Kyra Wallace
Great prices and friendly associates! We bought our recliner couch on sale for $800 and a set of drawers with a mirror for $600! Acacia was very helpful throughout the entire process.
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September 2023 by Amy Weatherington
Staff was very friendly and helpful! The furniture is very nice and good quality! Quick delivery on most of the items which is a huge lifesaver compared to other furniture stores in the area
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September 2023 by William Hawkins
The sales staff was very polite and helpful. No sales pressure. Just nice honest people. Very enjoyable experience.
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September 2023 by John F (Fulcrum 14)
Are you a young Lance on a budget? Are you a seasoned Gunny married to someone with expensive tastes? If so, Kimbrell's has you both covered with their huge inventory and pricing options. I furnished my entire home at a different Kimbrell's a few years ago and couldn't have been more satisfied. While the quality and pricing speak for themselves, the reason I keep coming back is definitely the customer service. If you have any questions about their products or services, please ask for Acacia, Heather or Jordan. They were absolutely fantastic and VERY patient in answering my questions. Definitely shopping here again and highly recommended!
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September 2023 by Walter Ricketts
This was the second time we have purchased furniture from Kimbrell's . We have had great experiences with them both times. The employee's are excellent and quick to answer any and all questions with honest answers. They are not pushy to make a sale and very friendly. Kimbrell's will always be my first choice to buy furniture.
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August 2023 by Kristine Newbold
I was very pleased with Kimbrells and their good selection of dressers. I even purchased two of them. It was an easy, pleasant shopping experience.
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July 2023 by Kristie R
I have been a customer for years and I just purchased a new mattress from them. Why did I do it. New mattress came with bed bugs. I have never had this problem a day in my life until I bought this mattress. I contacted the store manager and they said it was nothing they could do. Filled a corporate complaint and still nothing it took two weeks for the area supervisor to reach out to me about the issue. Coming from a person who works In dermatology I am well aware where they come from. The area supervisor ***** was talking to me like I didnt know anything. Saying they dont live in mattresses and couches they live on humans. Why do they they call them bed bugs then? I tried to explain to her about when they repo peoples furniture they use the same truck they deliver furniture with. Think about it. I offered to show documents of proof but the area supervisors acted like she didnt want to hear anything I had to say. They didnt try to correct the situation or anything, no replacement or to pay for treatment or anything. I will never purchase anything else from them again. Paying for something I cant even sleep on. Looks like Im out of luck and will have to pay for an exterminator myself.
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July 2023 by Meagan Stephens
Great customer service and decent prices. We worked with Jeremy, and he was very knowledgeable and patient. Quick delivery time turn around. Would definitely purchase from this establishment again!
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July 2023 by Donna
Can’t wait to get my new furniture tomorrow ❤️❤️❤️got a pretty good deal too