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January 2024 by skyler tegtmeier
My experience could not have been better for purchasing my first car! Sam Royal was my salesman, and he was the absolute best. He was very patient, answered all my questions, and made me feel comfortable throughout the process. I will always go to this dealership for anything I need auto-related. Again thank you Sam and thank you for being the best dealership!
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January 2024 by John Gerukos
If you are Looking for Honda New or Used Look no further than Stevenson Hendrick Honda Jacksonville Location. Absolutely the best in customer service and making the whole Car buying experience top notch. Cannon is the salesman to see very knowledgeable and very supportive to what you are Looking for. Manager Nick puts the deal together and will work to make sure you are comfortable with your decision and complete buying process. F&I Manager Chris closes it out for you and makes that whole experience very enjoyable. Do not Buy your Honda anywhere else you have the best team in Jacksonville NC. I drove from Myrtle Beach just too do business with Cannon and Nick worth the drive. Do not mistake the Location Cannon and Nick are at the Jacksonville NC Honda dealership.* World Class Service
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January 2024 by Heather Poss
Several other reviews show happy customers showcasing their cars with their salesman, my experience purchasing was like that too. It was after they got their commission checks that my experience tanked. I purchased a 2023 Odyssey in August 2023. It had dealer add ons that were not put on the vehicle yet such as all-weather mats, door cups and edge guards, and window tinting. I had opted for roof rails, cross bars and a tow hitch. I was told parts were on back order and thought, no big deal. I patiently waited for a phone call that the parts were in. I got my standard one-month satisfaction follow up from my salesman, Landon, at which point I inquired about the parts. He said they were not in yet. I waited patiently some more. Finally, after 3 months, I happened to be in the area and stopped in to ask. I was given my floor mats, after 3 months of kids trampling my carpet ones in wet weather. I was told all the parts were in but that they were being 'stashed so no one else ended up getting my parts and ended up in several different locations'. Which tells me that if I had not stopped in, I would still have been waiting because this individual went hunting to locate all my parts. I am a full-time student with 3 kids, my husband is deployed, and I live almost 30 minutes away from the dealership in the Southwest area of town. Due to the holidays and my busy life schedule, I was not able to schedule installation until the day after Christmas. I made it very clear that I wanted to get everything done all at once because I did not live close by. After the work was done, I went to pick up my van and was told the tint, door cups and edge guards were not done because it's a third-party contractor, who works at the dealership, but was scheduled off because of Christmas and that this scheduling is really a sales thing and I should contact my car salesman to schedule the tint, door cups and edge guard installation. Again, I am a full-time student, have three kids, a deployed husband and live almost 30 minutes away. I am also moving in a few months and hope I have the time to get my car up there so that I don't end up taking a loss on these items that I paid for. The sales experience itself was great, as was every phone call I have made and in person interaction. Everyone was friendly and pleasant. But once the sales commission was received, I was no longer valued. Crappy service with a smile is still crappy service.
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January 2024 by Stacy May
If you’re in the market for a new car, this is the place to go! The staff is super helpful and they really worked with us to be able to get affordable pricing on our purchase. The start of the show was Patrick “P3” Moquin! There are not enough words to describe just how helpful, polite, knowledgeable and just down right honest he was. For someone such as much who has never had the car buying experience, he made the process smooth. I really felt as though I was working with someone had known for a long time. It’s obvious that he takes pride in what he does and that is such a big skill to have when dealing with people on a day to day basis. If you ever find your self at this location, be sure to ask for Patrick “P3”Moquin. I promise he will make this the easiest process ever for you! Thanks a bunch “P3”!
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January 2024 by FREDERICK FERNANDEZ
The sales man Patrick sold me two cars and the customer service that he gave me was above and beyond. He definitely made the experience a lot easier, he stayed after hours making sure my wife and I had everything done with the paperwork and that we didn't have any questions or concerns. Patrick was also very funny and makes us laughed a lot which makes the experience more easy going. If I were going to buy a new car I will definitely look for him.
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January 2024 by Jenna Turner
I highly recommend Stevenson-Hendrick Honda! I came in today and everyone was so kind, respectful, and helpful. Nick, Patrick, and Chris all worked together to get me my dream car. They were extremely patient with answering any and all questions I had, and excited for me as well. I can’t recommend enough, I will be back!
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January 2024 by Larry Harrelson
Samuel Royal was great, he helped us in every way he could to make sure we left happy and with the car we wanted. Make sure to stop in and see him best experience at a car dealership I’ve ever had he made it enjoyable. 10 out of 10
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December 2023 by Carmen Martinez
Great experience! Bought my first car today and I could not have done it with out Sam Royal. He was super helpful and understanding. I could not be happier with the car. Sam made the process very easy and efficient. Thank you so much for the wonderful experience and helping me buy my first car.
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November 2023 by Evan Smith
I bought my first car here last week and everything has been wonderful. Mariah was very helpful and kind to my family and I despite the lengthy and time consuming conversations we had just trying to be sure that we were getting the right car for my first. It has been an amazing car for me so far and I am very happy that I can bring it in for service in the future whenever that time arises. Thank you again, Mariah, for all your help navigating my first car purchasing experience and for your kindness!
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September 2023 by SOFIA Rodriguez
If I could give zero stars I would. I don’t normally write reviews but this has been such a horrible experience. I bought a Honda Pilot brand new 3 years ago in 2020 and this car has given me so many issues over the past two years. I bought it because I thought it would be reliable for my family and it has been nothing but unreliable. I will never buy a Honda again. My car has been at this shop for 3 weeks now with no time frame as to when I will get it back because we are waiting on a part for it. And I know that the employees at this location are doing the best they can but this Honda Pilot has been the worst car I have ever had. Now my we don’t have a family car and can not run our errands or just leave the house as a family because we don’t all fit in our other car. If I had an alternative I would gladly take it but I’m a nurse and my mom lives with me and she doesn’t drive and is disabled and I have 4 kids and the fact that I’m paying still making payments on this car and have not driven it for almost a month is completely unacceptable. As soon as I am able to I will sell this get far away from Honda as possible. I also bought the most expensive warrenty they have and they will only give me a small rental that won’t even fit my family for 1 maybe two days. I made sure the oil changes were always done that maintenance was always don't with this car and it completely let me down.
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September 2023 by Lindsay Johnson
Patrick Moquin was so helpful in helping us get an awesome Honda odyssey for our growing family. We initially were upset because of some confusion on the website, and another sales team member ignored us and we were about to leave when Patrick asked how he could help. Even with it taking FOREVER to find the best interest rate with our personal bank, he was patient and then came in ON HIS DAY OFF to make sure all of the paperwork signing went smoothly and we were able to leave in our van. He had an awesome personality and put up with our crying baby during the process. Would definitely go there again and would 100% ask for Patrick!Service: Financing
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September 2023 by Jeremy Orchard
This was a fantastic experience for me - no pushy salespeople and they did all they could to make the deal happen within the parameters that I wanted. Hanna White, my salesperson, was an absolute star and I would recommend her very strongly. The Finance team and Sales Management were fantastic. Will be returning for sure
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August 2023 by Christine Grubb
My recent experience with the service department at the Honda dealership was nothing short of exceptional.Bernard had outstanding customer service. When my car was towed there, Bernard went above and beyond to ensure that I received top-notch assistance. He not only quickly addressed the issues my vehicle was facing but submitted all paperwork required to get my engine replaced under a manufacture warranty. He also took the time to explain the necessary repairs in a clear and understandable manner. He kept me in the loop every step of the way.Additionally, the dealership generously covered the cost of my rental vehicle, which greatly eased the inconvenience of the situation. Throughout the entire process, I felt valued as a customer. I want to express my sincere gratitude to Bernard and the entire service department for their professionalism and dedication to excellent service.Without a doubt, I would highly recommend their services to anyone in need.Service: Auto engine diagnostic
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August 2023 by Jen Zarro
My family visited Jacksonville NC for the first time last weekend. In major debate about a minivan for my family we stopped into Stevenson-Hendrick Honda dealership and met Julia in sales. She was super sweet and helpful. She answered all of our questions which helped make up our minds to head back home to Upstate NY in our new 2023 Honda Odyssey! Things were done quickly, smoothly, and efficiently as we only had a day and a half to get everything in order before we headed north. Joe in financing was also fantastic and very helpful in the trade and financing end!Overall fantastic experience with everyone we conversed with at Stevenson-Hendrick Honda and would absolutely recommend anyone living or visiting the area looking for or thinking about a new Honda!Service: Financing
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July 2023 by Kathy Gordon
I highly recommend this dealership. Everyone was very friendly, and made sure all my needs were taken care of. Tay, my sales rep was awesome in helping me find the perfect car that met all my needs. After my purchase, they sat with me in the car, and went over every feature explaining how it worked.I can honestly say, they spoiled me from the moment I walked in, until I drove off the parking lot.The atmosphere felt like one big family.
