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December 2023 by Randy B.
I ordered a storm door through Lowes in Jacksonville, NC on Western Blvd. They sent out someone to do the measurements, the guy was unprofessional and seemed to be bothered that he had to measure the door. I went back to the store to select the storm door. I ordered the door and paid for it on the spot. I was told that I would be contacted when the door arrived and schedule a date for installation. The door arrived at the store and we set the install date for 8 Dec 2023 between the hours of 11 am and 2 pm. I took off from work to make myself available for the installation. After a few hours of sitting and waiting and not hearing anything, I called Lowes to get an ETA for the door installers. At that time I was told that the door ordered would not fit and there would not be an install done today. When asked why was I not notified promptly, Lowes said that Lou (Lowe's door department worker) should have notified me (he did not). I requested to speak with a manager and was connected to Chris (Asst. Manager) I explained the situation, and Chris was apologetic and assured me the situation would be rectified as the installer would contact me to fix the situation. I never received a call from the installer, but I did receive a call from Lou, who apologized, and passed the buck by saying the installer should have called and let me know (never happened). Three days have gone by and I still haven't received my door which I paid for 2 months ago, nor have I heard anything from Lowes or the contractor. Lowes has wasted my time, they still have my money, and no compensation for missing work. Do yourself a favor and get your door from a different company that won't waste your time and value you as a customer.
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November 2023 by Henry D.
Came into the store looking for a particular mop for a Black Friday sale but they were out, but a guy named Wayne looked all over the store for me but couldn't find the mop anywhere. When I was about to leave the store he chased me down and offer to upgrade me to a better one for the same price. Truly the best customer service I've had. Better than any other store in this area.
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October 2023 by Meredith B.
Stephen from the appliance department was so helpful and super kind. Much appreciated. Cant ask for any better customer service than what I received.
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March 2023 by David H.
I wanted specifically point out Lowes door and flooring departments. Moe in doors is super easy to work with and ensures you get the best quality for the lowest price. He went above and beyond in helping me select and schedule my door installation even when I changed ideas, he was patient and got me requoted and scheduled. The flooring department was just as helpful helping explain the differences in vinyl flooring. The pricing is reasonable and they get to installation very quickly. I've had work done by other contractors and companies but when it comes to reliable big home needs I'll stick with Lowes.
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December 2022 by Sherry W.
I was in the store yesterday looking at rugs and needed the last one on display. The store manager, Wayne, went above and beyond, even taking it down by himself and over riding the clearance amount. Was also very helpful with trying to do an online order. He was extremely kind, patient, and exhibited outstanding customer service. If all the employees mimic his example, this would be the absolute best shopping experience anyone could hope for.
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March 2022 by Dustie A.
Usually find what I'm looking for and then some. Helpful staff when I need help which is always nice.
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October 2019 by Georgina Belcher
Love going to Lowe's. Always great deals.