“I had the pleasure of working with Erica at Verizon, and I was thoroughly impressed by her professionalism and dedication to customer satisfaction.
She was courteous, attentive, and highly knowledgeable about the products and services available. Erica took the time to understand my needs and helped me secure a great deal, making the entire process smooth and efficient.
Her commitment to excellence reflects positively on the company, and I highly recommend seeking her assistance if you’re visiting this location.”
“Crystal was nice, professional and gave me a lot of details on the Internet I got earlier. Highly recommend this location and Jacksonville getting att internet is going to throw spectrum out of business. Thank you for giving me other options for service.”
“Yesterday I visited this this store on Yopp Road in Jacksonville, NC, to get some help with something I was confused about with my Cricket account. Christian, the store manager, was extremely helpful and very patiently took his time to completely answer my questions. He also helped me upgrade my multiple line account at no additional cost! Christian is kind, professional, and and very thorough. He is one more reason I expect to be a Cricket customer for life!”
“Recently visited the US CELLULAR store on western extention in Jacksonville NC looking to change out our phones. Having been a customer since 2004 we wanted to keep thier services which is even better now that they've merged with T-Mobile.
Once in the store, we were immediately greeted by Anthony, the store manager.
He walked us through many different options and plans and we did upgrade to the s25fe phones.
The phones are great but it was Anthony's personality, knowledge and professionalism that absolutely made the sale complete for us.
I would recommend this US CELLULAR branch office to anyone looking to upgrade or change plans.
Great people, atmospheric's and displays.
Highly recommend ?”
“Wayne was very helpful, patient, and has a great sense of humor. Was a bit disappointed that the store was out of stock on the discount offer phones, only 1 screen protector option. Had to go to Walmart for additional acessories.
Oops! My bill was double charged because the store failed to upload the receipt I paid for in cash - for activation fees, startup, tax.. y7 guaranteed my bill would be only $8 higher. Should have been $77, actually was $114+. Took 3 hrs on the phone with a super customer service agent to get it straighten out.”
“I had an outstanding experience at the Verizon store on 251 Western Blvd. From the moment I walked in, the team was professional, welcoming, and efficient.
Nathan Butler went above and beyond to make sure everything was handled the right way. He was knowledgeable, patient, and took the time to explain all my options clearly without rushing or pushing unnecessary upgrades. You can tell he genuinely cares about customer service and doing things right.
The process was smooth, transparent, and stress-free. It’s rare to find that level of professionalism and attention to detail these days. If you’re going to this Verizon location, ask for Nathan — you won’t regret it.
Highly recommend this store and their team. Five stars all the way.”
“The best manager, excellent customer service.
After 20 years with cricket the manager give info never anyone tell me.
I recommend this store and talk to Noel.”
“Went in after having a horrible experience at the Western location. The young lady was excellent and I'm sad I don't recall her name to give her a shout out. They should send her over to the Western location to do a customer service seminar.”
“Walked in a very clean store and was immediately greeted by Sabby.
I expressed my displeasure with another AT&T location where I spent 4 hours at. Sabby reassured me that my account would be straightened out, and I'd be out of there in 30-40 minutes. You know what, Sabby had us out in 30 minutes!!
I can't say enough good things about her. I'm so thankful for her knowledge, understanding and patience with me. You are amazing sweetie and thank you so much!”
“I came for my iPhone 17 pro max lens and he quickly cleaned and installed it. I appreciate the work he does I come here very open for new phone cases as well, highly recommend !”