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11AM - 8PM
356 Western Blvd, Jacksonville
Mobile Phones
“Cannot recommend enough! I brought 2 smashed Z Flip phones to them, hoping they could pull some important work-related photos and videos off of one of them. They informed me that they couldn't promise anything, since the folding phones are often costly and difficult to repair, but their amazing tech, Sam, managed to cannibalize a few working parts off one phone to repair the important one, and managed to get it to stay on long enough to transfer EVERYTHING to another working phone. I am so impressed with her ability to do this, since both phones were significantly damaged. She was also very kind and helpful in answering all my questions. Very grateful and happy, definitely will go to them with any future repair needs!!”
“I had the pleasure of working with Erica at Verizon, and I was thoroughly impressed by her professionalism and dedication to customer satisfaction.
She was courteous, attentive, and highly knowledgeable about the products and services available. Erica took the time to understand my needs and helped me secure a great deal, making the entire process smooth and efficient.
Her commitment to excellence reflects positively on the company, and I highly recommend seeking her assistance if you’re visiting this location.”
“Crystal was nice, professional and gave me a lot of details on the Internet I got earlier. Highly recommend this location and Jacksonville getting att internet is going to throw spectrum out of business. Thank you for giving me other options for service.”
“Recently visited the US CELLULAR store on western extention in Jacksonville NC looking to change out our phones. Having been a customer since 2004 we wanted to keep thier services which is even better now that they've merged with T-Mobile.
Once in the store, we were immediately greeted by Anthony, the store manager.
He walked us through many different options and plans and we did upgrade to the s25fe phones.
The phones are great but it was Anthony's personality, knowledge and professionalism that absolutely made the sale complete for us.
I would recommend this US CELLULAR branch office to anyone looking to upgrade or change plans.
Great people, atmospheric's and displays.
Highly recommend ?”
“I had an outstanding experience at the Verizon store on 251 Western Blvd. From the moment I walked in, the team was professional, welcoming, and efficient.
Nathan Butler went above and beyond to make sure everything was handled the right way. He was knowledgeable, patient, and took the time to explain all my options clearly without rushing or pushing unnecessary upgrades. You can tell he genuinely cares about customer service and doing things right.
The process was smooth, transparent, and stress-free. It’s rare to find that level of professionalism and attention to detail these days. If you’re going to this Verizon location, ask for Nathan — you won’t regret it.
Highly recommend this store and their team. Five stars all the way.”
10AM - 7PM
571 Yopp Rd Ste D303, Jacksonville
Mobile Phones
“Yesterday I visited this this store on Yopp Road in Jacksonville, NC, to get some help with something I was confused about with my Cricket account. Christian, the store manager, was extremely helpful and very patiently took his time to completely answer my questions. He also helped me upgrade my multiple line account at no additional cost! Christian is kind, professional, and and very thorough. He is one more reason I expect to be a Cricket customer for life!”
“Wayne was very helpful, patient, and has a great sense of humor. Was a bit disappointed that the store was out of stock on the discount offer phones, only 1 screen protector option. Had to go to Walmart for additional acessories.
Oops! My bill was double charged because the store failed to upload the receipt I paid for in cash - for activation fees, startup, tax.. y7 guaranteed my bill would be only $8 higher. Should have been $77, actually was $114+. Took 3 hrs on the phone with a super customer service agent to get it straighten out.”
“My husband and I came in all flustered because we couldn't get help on the phone to transfer our phones to T-Mobile. We went in this morning, and Ivy hooked us up and made a crazy, overwhelming situation for us so easy. She was invaluable and friendly!! Thank you, Ivy. My husband and I greatly appreciate your assistance!!”
“The best manager, excellent customer service.
After 20 years with cricket the manager give info never anyone tell me.
I recommend this store and talk to Noel.”
“Went in after having a horrible experience at the Western location. The young lady was excellent and I'm sad I don't recall her name to give her a shout out. They should send her over to the Western location to do a customer service seminar.”
“Walked in a very clean store and was immediately greeted by Sabby.
I expressed my displeasure with another AT&T location where I spent 4 hours at. Sabby reassured me that my account would be straightened out, and I'd be out of there in 30-40 minutes. You know what, Sabby had us out in 30 minutes!!
I can't say enough good things about her. I'm so thankful for her knowledge, understanding and patience with me. You are amazing sweetie and thank you so much!”
10AM - 8PM
3085 Richlands Hwy #3, Jacksonville
Mobile Phones
“Koty and Rachel were so helpful and friendly during the process of upgrading my phone. It took some time because of all of the stuff on my old phone, but they were patient and made sure everything got transferred. Overall a wonderful experience talking with them.”
“Biggggg shoutout to Ms.Erin!!! I definitely loved your energy and I definitely love my 16se thank you for finding the best deal that didn’t cost t much !!! Definitely gotta come back and see you !!!”
“Brandon was amazing! He was so informative, kind & helpful, and made the process so smooth and quick! I went in there with little knowledge on buying a new phone and he walked me through the whole process. 10/10 would recommend anyone to him”
“We visited the Jacksonville, NC store today. There was a long list of folks ahead of us. The staff was very professional and courteous which made the wait not such a hassle. Our representative was very pleasant and socialable.”
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“I came for my iPhone 17 pro max lens and he quickly cleaned and installed it. I appreciate the work he does I come here very open for new phone cases as well, highly recommend !”