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January 2024 by Daniel L.
local business owner, racist teller thought I was stealing from my own account chose not to cash my check not sure why cashing a check with my name and my business on it would be wrong , go to this bank
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January 2024 by Lauren Koehl
Do not bank with navy federal! Their security is garbage! I’ve filed a dispute with them and they told me the wait time was 30-45 days. It has now been over 90 days and no one ever has an answer. They will transfer and transfer and transfer your calls because no one knows how to do their job. They are really good at losing your money and then not being able to get it back for you. Since banking with Navy Federal I’ve probably had to get at least 10 different cards or open new accounts because the lack of security measures. Garbage bank.
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December 2023 by Just Mel Speaks
Be careful with this bank ,
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September 2023 by afiya gomez
ATM has been down every time I’ve tried to withdraw cash. Super inconvenient.
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September 2023 by Anthony A.
Out of all the credit unions this one seems to be the most reliable and at least their customer service is open 24 hours a day every day whereas you the customer put last at marine federal. So if you're gonna pick marine federal or navy federal go with navy federal because they will at least prioritize you I have a bank account at both of them and I really wish I could just close out and transfer all the money from my marine federal to navy fed. And if marine federal is reading this I would really appreciate it though change banks you make it very Difficult to handle any type of finances through your company.
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August 2023 by ellen yi
Waited too long for a simple transaction. Tellers are rude and not very helpful.
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January 2023 by Melissa B.
Worst banking experience ever! Have been banking with them for atleast 20 years and it get worst and worst each time. I bring a check for deposit and the teller tells me two day and then I wait pointlessly because when I call on day 3 to see where my money is they tell me it will be 5 days. Why lie to my face and say two. I have bills to pay and this check is issued from the Chevrolet dealership where I sold my car which is a reputable issuer. I think their longer hold is due to racial profiling.
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January 2023 by William J.
I had to go inside to make a large withdrawal. There was a line of about ten people just for the tellers. There were two tellers. Waiting 20 minutes for a transaction seemed a bit much. I witnessed several employees that didn't seem to be handling clients. You would think that a manager would know that just prior to a pay date to have more tellers. This is why I am considering using a different bank. Every bank does the same thing except for the difference in service.
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January 2023 by Dean Martin (Zayazaya)
Great service during the week days and weekends everyone that is a bank does a great job
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November 2022 by David Krostyne
My wife and I have had our account with navy Federal for years until today has changed that. So my military retirement pay came yesterday. Well without out our knowledge navy Federal took all my retirement money we use for not only rent but a couple bills and took it all to use it on a debt we have been already making payments on. Their excuse was that we haven't made any payments since last year which is a bunch of bull. And when my wife called and talked to a very rude woman that woman supposedly the manager told my wife that my wife was lying and that the manager would do it again. The customer does not matter to this organization. All they care about is their money not the customer. Stay away from them it's not like it use to be. And they say in their commercials we care about the military and our members again what bull
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November 2022 by Oronajj
Great service. Immaculate inside and outside.
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July 2022 by Kerry R
I had came to this branch to get an auto loan check but caravana was being super difficult to work with. (Ended up not getting the car with caravana) however, Vernita spent probably 2 hour or more making sure I was taken care of. She was so nice and was determined to help me that day. Her patience and kindness was amazing and I couldn’t let it go unnoticed.
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July 2022 by Kerry Rosenbaum
I had came to this branch to get an auto loan check but caravana was being super difficult to work with. (Ended up not getting the car with caravana) however, Vernita spent probably 2 hour or more making sure I was taken care of. She was so nice and was determined to help me that day. Her patience and kindness was amazing and I couldn’t let it go unnoticed.
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May 2022 by Magnolia Woman
I hate to be that person but my experience today was quite different compared to what I am used to. The teller Shante’ was verbally & visibly annoyed by me simply asking for the manager (in a normal, soft tone). I know in these modern times customer service is not of priority for some but I do expect kindness at the very least & not such a casual/laxed environment & tone in a bank setting. Thankfully, the Manager was able to resolve my issue.
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February 2022 by Frederick Boden
Great rates and great customer service.
