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November 2023 by Stephanie Rogers
This place has outstanding customer service!! Every time I go there and I'm not sure about how to go about my business, they are 100% on it and quick.I was helped by a young man named Justin and was extremely satisfied with my visit ?. Will always take my business here!Also, they have awesome business hours, even open on Sunday.
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November 2023 by Tessa Saegaert
Amazing notary! Very professional, kind, and easy to work with. I appreciated how knowledgable and patient he was, as I had never had to fill out the type of paperwork I brought in. I highly recommend going here for all your notary or postal needs. 10/10!
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August 2023 by Elisa W.
Service has always been timely and kind. The employees here take good care of their customers. Every time I've gone they have been efficient and extremely helpful.
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August 2023 by Lisa Chism
I live in Alabama my grandson was leaving for Japan they helped him get his paperwork in order thank you so much
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July 2023 by L H
Don't get mad at the customer for your lack of customer service. Every customer deserves a "hello, welcome how may I serve you today " or when a simple greeting. Simple saying "NEXT" aint it. Understand that if a customer approached your area and you are doing something, i.e. typing or not given eye contact or not spoken too, it's not to customers job to speak first. Do better older black lady who works there.
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May 2023 by Bell B.
do not use postal annex in jacksonville nc 2075 marine blvd they arr racist and they lie. i paid 100$ for delivery next day my package still sitting in store adter they told me it would be her before 4pm next day. they are rude and way over priced. do not trust them they even opened my package and went through it. I had to call police to get my package back I still did not get money back yet...
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May 2023 by Lenny
Very helpful and welcoming. Have helped me, a person with no experience, ship off three things this week.Very good experience each time. Would recommend.
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April 2023 by Leonard Peterson
Very helpful and welcoming. Have helped me, a person with no experience, ship off three things this week.Very good experience each time. Would recommend.
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April 2023 by Luis Rivera
I had my first experience doing business earlier this week. The gentleman that helped me send a package back to Amazon did a outstanding job. He was freindly professional and efficient. I will gladly do business there again!
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December 2022 by MizzBonesUSA
I was selling a property in another state. I was very distressed, and I needed a lot of help. The Notary took good care of me. He was knowledgeable and quick, took care of my documents and Fedexed them for me. Positive experience.
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September 2022 by Bethany Myers
Terrible service, If you can I’d recommend going to USPS. Won’t come here again
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August 2022 by jahblah90
RUDE AND UNRULY EMPLOYEES ALERT!!!! Yesterday, I had the most unprofessional experience that I’ve ever had in an establishment, and it speaks volumes for this particular franchise owner. I brought 2 Amazon returns in to ship, and was met with a borderline hostile employee. I was not once rude or disrespectful, however I did ask her why she was giving me such attitude. She relayed to me that she’d had two previous customers that were rude and she was still carrying that anger and energy. I told her that I was not once rude or disrespectful to her and that I did not deserve her blatantly rude and disrespectful responses. A second customer was also in there, and acknowledged that she saw and heard everything, and she did not approve of the attitude of the employee either. I then asked for her name because I was going to talk to a manager, and her response was “don’t worry about it.” So I then asked if there was a manager in, and her response was “NO!” Well, to my surprise, the “manager” was standing off to the side, and when prompted, stated that she was the manager. So myself and the other customer proceeded to politely explain what the issue was, and to our dismay, the “manager” actually began defending the unruly employee. I then ask if there was someone above them, and she replied no. The other customer then asked for her name, to which she produced (found out later to be a fake last name). After some time of back and forth over how the employee was wrong or not wrong, I learned that the problematic employee is actually her daughter. It then made sense as to why she was so hellbent on defending someone that two different customers, who had never met, were complaining on the same exact employee for the same exact issues. I was never not ONCE rude or disrespectful, and to that their defense was that men are usually mean to them. I do not deserve the repercussions of the actions of other customers. Not to mention if you’re in customer service, you need to have the maturity to step away to keep from lashing out at follow-up customers. I would like for someone from the PostalAnnex+ corporate to contact me. I went to the other PostalAnnex+ in Jacksonville to get information on who higher up to contact over this one, and I will be doing so. This is a prime example of why family members (spouses/parents/children/siblings) should not work together, which is common knowledge. It produces a biased and defensive work environment.
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July 2022 by Candice Walton
All of the employees I’ve interacted with have gone above and beyond to be helpful. But someone should tell the notary that if they want to work, they can’t force people to wear masks, those days are over, thank the Lord. This sign was on the door and at the counter; the one on the door said “….Even if you’re vaccinated”.
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July 2022 by hailey steward
Justin from Postal Annex was very informative and took great care of my package. I was shipping a phone out of the country and he made sure it was extra secure and was honest with me about a time frame for the package delivery. I found that the price to ship my package was slightly cheaper than competing services. Thank you guys for your help!
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July 2022 by Brittanni Coursey
I always love coming here! I leave with a smile every time! There is a lady with darker brown hair in the front who I love getting to work with and the line is never long!
