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September 2023 by Chanda E.
I ordered a cupcake pull apart cake for my daughter's birthday . The vale of course had pink frosting . Prior to making the order I asked if their pink frosting had that nasty bitter taste . I was told on two separate occasions by two different people that the pink frosting did not have a bad taste and that the darker colors like black, grey and brown were the ones that had that taste . I ordered extra cupcakes as well because I have a family full of cake lovers that I was going to send cupcakes home to . When everyone bit into the cupcakes we all gagged . My daughter hated her cupcake along with the rest of us because of the nasty taste from the frosting . 3/4 of the cupcakes purchased were thrown away and I am embarrassed by the reaction on everyone's face when they tasted the frosting. I have purchased several cakes from Publix and I've never had anything like this happen. I will not be ordering cakes from Publix again!
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August 2023 by Janice R.
The Publix deli in Jacksonville NC is so inconsistent. I go in this Publix and order the same exact thing from the deli line and every time the price or menu changes. I went to get a salad three times this month and every single time I was given a different price. I have gotten to the point where I take a picture of the label on my salad. It's obvious that management is not training their employees to all be on one accord. I don't have this problem with no other Publix in NC.
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May 2023 by Andre K.
While in NC we went to Publix and was impressed with the large selection of food products they had available. From fresh produce to baked goods, meat, dairy, and more, they had everything I needed to stock up my pantry for the week. They also had a good selection of specialty items such as gluten-free and organic products.What stood out to me the most, however, was the customer service at Publix. The staff was friendly and helpful, going above and beyond to assist me in finding what I was looking for. They even offered suggestions for different recipes and products that I might enjoy based on my preferences.The store was clean and well-organized, making it easy to navigate and find what I needed quickly. I also appreciated the convenience of their online ordering and curbside pickup service, which made shopping even more convenient and hassle-free.Overall, I had a great experience at Publix and would definitely recommend it to others. With a wide variety of food products and excellent customer service, it's a great place to shop for all your grocery needs.
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October 2022 by Lisa H.
Placed an Order for food online at 4 to go and pickup at 430. Leaving the store at 505. Why put in an online order, takes the workers forever to get done. Workers just seem incompetent or just don't give a $hit. 2nd time this has happen will not happen a 3rd, never going back.
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September 2022 by Veda B.
Jacksonville NC love Publix but they are pricey. $15.00 for some fruit they cut up. Guess I better get to slicing my own.
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August 2022 by Noel B.
Very clean and well stocked store. I'm a former larger box retail store manager and this store definitely met my expectations. Everyone from the deli to the cashiers were awesome - great job
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August 2022 by John T.
This place is very expensive. But, you get superiour customer service. Everthing is fresh. The deli crew is the bomb! The cakes make me.... The fresh bread never makes it home. I love this store. All of guys ROCK!!!
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March 2022 by Courtney G.
I love to shop here but I don't go too often . My favorite things are sushi bar and salads.. they have all kinds.. the produce always looks great and I am big fan of the ready to cook meals they prepare. The staff here are very friendly and greet you coming and going. If you can't reach or find an item they are happy to help. I've heard the sandwiches are very good too! One of my happy places for sure.
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August 2021 by William J.
Two weeks consecutive, same type of meal from the deli. I will tell the tale of one man and the service at one place. Sub sandwiches and olive bar. Two different experiences. I am not going to name any names so here we go.Last week I ordered a sub and the service was great with no drama. It was a Chicken Cordon Blue sub. The gentleman behind the counter was organized and asked the right questions to get my sandwich order processed. The selections at the olive bar were also plentiful. I rounded off my meal with refreshing Arnold Palmer tea and lemonade. Over all the deli was not very busy at the sandwich line and the one guy did it all efficiently.Today I ordered a sub and the service was strained. It was a Jerk Turkey sub. The Jerk Turkey is a menu item sandwich and features Chipotle Gouda cheese and bacon. The gentleman behind the counter started out by asking me what cheese I wanted and if I wanted bacon. These are not the right questions to get my sandwich order processed. He may as well have asked me if I wanted roast beef, pastrami, or meatballs on my Jerk Turkey sub. Because those items are not on the sandwich menu listed under the Jerk Turkey sub. You know what is listed on the sandwich menu under the Jerk Turkey sub? Chipotle Gouda cheese and bacon were expected and I was confounded as to why I was being asked if I wanted those items on my sandwich. The selections at the olive bar were the same as last week as far as I could tell. I rounded off my meal with the same refreshing Arnold Palmer tea and lemonade. This time the deli had a line five customers deep when I arrived. The deli was busy at the sandwich line and there were two people working the sandwich line. Over all this one person was the reason the sandwich line was so long and each sandwich took as long to make. If this guy was not a trainee then he acted like he had never made sandwiches before.The really nice part about the Publix deli is the Publix cafe upstairs where you can eat your food. You can look out over the aisles in the store while you eat. Although, the deli was busy, there was nobody upstairs eating.